Module Awso_connect_syncSource

Sourceval associate_approved_origin : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateApprovedOriginRequest.t -> (unit, unit) Result.t
Sourceval associate_bot : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateBotRequest.t -> (unit, unit) Result.t
Sourceval associate_hours_of_operations : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateHoursOfOperationsRequest.t -> (unit, unit) Result.t
Sourceval associate_lambda_function : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateLambdaFunctionRequest.t -> (unit, unit) Result.t
Sourceval associate_lex_bot : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateLexBotRequest.t -> (unit, unit) Result.t
Sourceval associate_phone_number_contact_flow : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociatePhoneNumberContactFlowRequest.t -> (unit, unit) Result.t
Sourceval associate_queue_email_addresses : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateQueueEmailAddressesRequest.t -> (unit, unit) Result.t
Sourceval associate_queue_quick_connects : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateQueueQuickConnectsRequest.t -> (unit, unit) Result.t
Sourceval associate_routing_profile_queues : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateRoutingProfileQueuesRequest.t -> (unit, unit) Result.t
Sourceval associate_security_profiles : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateSecurityProfilesRequest.t -> (unit, unit) Result.t
Sourceval associate_user_proficiencies : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.AssociateUserProficienciesRequest.t -> (unit, unit) Result.t
Sourceval create_predefined_attribute : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.CreatePredefinedAttributeRequest.t -> (unit, unit) Result.t
Sourceval create_workspace_page : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.CreateWorkspacePageRequest.t -> (Awso_connect.Values.CreateWorkspacePageResponse.t, Awso_connect.Values.CreateWorkspacePageResponse.error) Result.t
Sourceval delete_contact_evaluation : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteContactEvaluationRequest.t -> (unit, unit) Result.t
Sourceval delete_evaluation_form : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteEvaluationFormRequest.t -> (unit, unit) Result.t
Sourceval delete_hours_of_operation : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteHoursOfOperationRequest.t -> (unit, unit) Result.t
Sourceval delete_hours_of_operation_override : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteHoursOfOperationOverrideRequest.t -> (unit, unit) Result.t
Sourceval delete_instance : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteInstanceRequest.t -> (unit, unit) Result.t
Sourceval delete_integration_association : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteIntegrationAssociationRequest.t -> (unit, unit) Result.t
Sourceval delete_predefined_attribute : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeletePredefinedAttributeRequest.t -> (unit, unit) Result.t
Sourceval delete_prompt : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeletePromptRequest.t -> (unit, unit) Result.t
Sourceval delete_queue : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteQueueRequest.t -> (unit, unit) Result.t
Sourceval delete_quick_connect : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteQuickConnectRequest.t -> (unit, unit) Result.t
Sourceval delete_routing_profile : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteRoutingProfileRequest.t -> (unit, unit) Result.t
Sourceval delete_rule : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteRuleRequest.t -> (unit, unit) Result.t
Sourceval delete_security_profile : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteSecurityProfileRequest.t -> (unit, unit) Result.t
Sourceval delete_use_case : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteUseCaseRequest.t -> (unit, unit) Result.t
Sourceval delete_user : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteUserRequest.t -> (unit, unit) Result.t
Sourceval delete_user_hierarchy_group : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteUserHierarchyGroupRequest.t -> (unit, unit) Result.t
Sourceval delete_workspace_page : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DeleteWorkspacePageRequest.t -> (Awso_connect.Values.DeleteWorkspacePageResponse.t, Awso_connect.Values.DeleteWorkspacePageResponse.error) Result.t
Sourceval disassociate_analytics_data_set : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateAnalyticsDataSetRequest.t -> (unit, unit) Result.t
Sourceval disassociate_approved_origin : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateApprovedOriginRequest.t -> (unit, unit) Result.t
Sourceval disassociate_bot : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateBotRequest.t -> (unit, unit) Result.t
Sourceval disassociate_hours_of_operations : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateHoursOfOperationsRequest.t -> (unit, unit) Result.t
Sourceval disassociate_instance_storage_config : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateInstanceStorageConfigRequest.t -> (unit, unit) Result.t
Sourceval disassociate_lambda_function : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateLambdaFunctionRequest.t -> (unit, unit) Result.t
Sourceval disassociate_lex_bot : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateLexBotRequest.t -> (unit, unit) Result.t
Sourceval disassociate_phone_number_contact_flow : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociatePhoneNumberContactFlowRequest.t -> (unit, unit) Result.t
Sourceval disassociate_queue_email_addresses : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateQueueEmailAddressesRequest.t -> (unit, unit) Result.t
Sourceval disassociate_queue_quick_connects : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateQueueQuickConnectsRequest.t -> (unit, unit) Result.t
Sourceval disassociate_routing_profile_queues : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateRoutingProfileQueuesRequest.t -> (unit, unit) Result.t
Sourceval disassociate_security_key : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateSecurityKeyRequest.t -> (unit, unit) Result.t
Sourceval disassociate_security_profiles : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateSecurityProfilesRequest.t -> (unit, unit) Result.t
Sourceval disassociate_user_proficiencies : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.DisassociateUserProficienciesRequest.t -> (unit, unit) Result.t
Sourceval release_phone_number : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.ReleasePhoneNumberRequest.t -> (unit, unit) Result.t
Sourceval tag_resource : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.TagResourceRequest.t -> (unit, unit) Result.t
Sourceval untag_resource : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UntagResourceRequest.t -> (unit, unit) Result.t
Sourceval update_agent_status : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateAgentStatusRequest.t -> (unit, unit) Result.t
Sourceval update_authentication_profile : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateAuthenticationProfileRequest.t -> (unit, unit) Result.t
Sourceval update_contact_flow_content : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateContactFlowContentRequest.t -> (Awso_connect.Values.UpdateContactFlowContentResponse.t, Awso_connect.Values.UpdateContactFlowContentResponse.error) Result.t
Sourceval update_contact_flow_module_content : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateContactFlowModuleContentRequest.t -> (Awso_connect.Values.UpdateContactFlowModuleContentResponse.t, Awso_connect.Values.UpdateContactFlowModuleContentResponse.error) Result.t
Sourceval update_hours_of_operation : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateHoursOfOperationRequest.t -> (unit, unit) Result.t
Sourceval update_hours_of_operation_override : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateHoursOfOperationOverrideRequest.t -> (unit, unit) Result.t
Sourceval update_instance_attribute : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateInstanceAttributeRequest.t -> (unit, unit) Result.t
Sourceval update_instance_storage_config : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateInstanceStorageConfigRequest.t -> (unit, unit) Result.t
Sourceval update_notification_content : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateNotificationContentRequest.t -> (Awso_connect.Values.UpdateNotificationContentResponse.t, Awso_connect.Values.UpdateNotificationContentResponse.error) Result.t
Sourceval update_phone_number_metadata : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdatePhoneNumberMetadataRequest.t -> (unit, unit) Result.t
Sourceval update_predefined_attribute : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdatePredefinedAttributeRequest.t -> (unit, unit) Result.t
Sourceval update_queue_hours_of_operation : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQueueHoursOfOperationRequest.t -> (unit, unit) Result.t
Sourceval update_queue_max_contacts : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQueueMaxContactsRequest.t -> (unit, unit) Result.t
Sourceval update_queue_name : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQueueNameRequest.t -> (unit, unit) Result.t
Sourceval update_queue_outbound_caller_config : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQueueOutboundCallerConfigRequest.t -> (unit, unit) Result.t
Sourceval update_queue_outbound_email_config : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQueueOutboundEmailConfigRequest.t -> (unit, unit) Result.t
Sourceval update_queue_status : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQueueStatusRequest.t -> (unit, unit) Result.t
Sourceval update_quick_connect_config : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQuickConnectConfigRequest.t -> (unit, unit) Result.t
Sourceval update_quick_connect_name : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateQuickConnectNameRequest.t -> (unit, unit) Result.t
Sourceval update_routing_profile_agent_availability_timer : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateRoutingProfileAgentAvailabilityTimerRequest.t -> (unit, unit) Result.t
Sourceval update_routing_profile_concurrency : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateRoutingProfileConcurrencyRequest.t -> (unit, unit) Result.t
Sourceval update_routing_profile_default_outbound_queue : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateRoutingProfileDefaultOutboundQueueRequest.t -> (unit, unit) Result.t
Sourceval update_routing_profile_name : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateRoutingProfileNameRequest.t -> (unit, unit) Result.t
Sourceval update_routing_profile_queues : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateRoutingProfileQueuesRequest.t -> (unit, unit) Result.t
Sourceval update_rule : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateRuleRequest.t -> (unit, unit) Result.t
Sourceval update_security_profile : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateSecurityProfileRequest.t -> (unit, unit) Result.t
Sourceval update_user_config : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserConfigRequest.t -> (unit, unit) Result.t
Sourceval update_user_hierarchy : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserHierarchyRequest.t -> (unit, unit) Result.t
Sourceval update_user_hierarchy_group_name : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserHierarchyGroupNameRequest.t -> (unit, unit) Result.t
Sourceval update_user_hierarchy_structure : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserHierarchyStructureRequest.t -> (unit, unit) Result.t
Sourceval update_user_identity_info : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserIdentityInfoRequest.t -> (unit, unit) Result.t
Sourceval update_user_phone_config : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserPhoneConfigRequest.t -> (unit, unit) Result.t
Sourceval update_user_proficiencies : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserProficienciesRequest.t -> (unit, unit) Result.t
Sourceval update_user_routing_profile : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserRoutingProfileRequest.t -> (unit, unit) Result.t
Sourceval update_user_security_profiles : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateUserSecurityProfilesRequest.t -> (unit, unit) Result.t
Sourceval update_view_content : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateViewContentRequest.t -> (Awso_connect.Values.UpdateViewContentResponse.t, Awso_connect.Values.UpdateViewContentResponse.error) Result.t
Sourceval update_workspace_page : ?endpoint_url:string -> ?cfg:Awso.Cfg.t -> Awso_connect.Values.UpdateWorkspacePageRequest.t -> (Awso_connect.Values.UpdateWorkspacePageResponse.t, Awso_connect.Values.UpdateWorkspacePageResponse.error) Result.t
include module type of struct include Awso_connect.Values end
include module type of struct include Awso_connect.Values_0 end
Sourceval service : Awso.Service.t
Sourceval apiVersion : string
Sourceval endpointPrefix : string
Sourceval serviceFullName : string
Sourceval signatureVersion : string
Sourceval protocol : string
Sourceval globalEndpoint : string
Sourceval serviceAbbreviation : string
Sourceval simple_to_json : ('a -> Awso__Botodata.value) -> 'a -> Yojson.Safe.t
Sourceval composed_to_json : ('a -> Awso__Botodata.value) -> 'a -> Yojson.Safe.t
Sourceval to_query : ('a -> Awso.Client.Query.value) -> 'a -> Awso.Client.Query.t
Sourceval structure_to_value_aux : ('a * 'b option) list -> f:(('a * 'b) list -> 'c) -> [> `Structure of 'c ]
Sourceval structure_to_value : ('a * 'b option) list -> [> `Structure of ('a * 'b) list ]
Sourceval structure_to_wrapped_value : wrapper:'a -> response:'a -> ('b * 'c option) list -> [> `Structure of ('a * [> `Structure of ('b * 'c) list ]) list ]

You do not have sufficient permissions to perform this action.

Information about an action.

Sourcemodule ActivateEvaluationFormRequest = Awso_connect.Values.ActivateEvaluationFormRequest

Activates an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form.

The throttling limit has been exceeded.

Sourcemodule ResourceNotFoundException = Awso_connect.Values.ResourceNotFoundException

The specified resource was not found.

Sourcemodule ResourceConflictException = Awso_connect.Values.ResourceConflictException

A resource already has that name.

Sourcemodule InvalidParameterException = Awso_connect.Values.InvalidParameterException

One or more of the specified parameters are not valid.

Sourcemodule InternalServiceException = Awso_connect.Values.InternalServiceException

Request processing failed because of an error or failure with the service.

Sourcemodule ActivateEvaluationFormResponse = Awso_connect.Values.ActivateEvaluationFormResponse

Activates an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form.

Information about the email recipient

Sourcemodule AdditionalEmailRecipients = Awso_connect.Values.AdditionalEmailRecipients

List of additional email addresses for an email contact.

Sourcemodule AfterContactWorkTimeLimit = Awso_connect.Values.AfterContactWorkTimeLimit
Sourcemodule AfterContactWorkConfig = Awso_connect.Values.AfterContactWorkConfig

Configuration settings for after contact work (ACW) timeout.

Sourcemodule AfterContactWorkConfigPerChannel = Awso_connect.Values.AfterContactWorkConfigPerChannel

Configuration settings for after contact work (ACW) timeout for a specific channel.

Sourcemodule AfterContactWorkConfigs = Awso_connect.Values.AfterContactWorkConfigs
Sourcemodule AgentAvailabilityTimer = Awso_connect.Values.AgentAvailabilityTimer

Information about a traffic distribution.

The distribution of agents between the instance and its replica(s).

Contains information about a queue resource for which metrics are returned.

Sourcemodule ContactInitiationMethod = Awso_connect.Values.ContactInitiationMethod

Information about the contact associated to the user.

Sourcemodule AgentContactReferenceList = Awso_connect.Values.AgentContactReferenceList
Sourcemodule PostAcceptPreviewTimeoutDurationInSeconds = Awso_connect.Values.PostAcceptPreviewTimeoutDurationInSeconds
Sourcemodule PostAcceptTimeoutConfig = Awso_connect.Values.PostAcceptTimeoutConfig

Countdown timer configuration after the agent accepted the contact.

Information about agent-first preview mode outbound strategy configuration.

Information about agent-first outbound strategy configuration.

Sourcemodule AgentFirstCallbackAutoAccept = Awso_connect.Values.AgentFirstCallbackAutoAccept

Information about an agent hierarchy group.

A structure that defines search criteria for contacts using agent hierarchy group levels. For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.

Information about the state transition of a supervisor.

Sourcemodule ParticipantCapabilities = Awso_connect.Values.ParticipantCapabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

Information about the agent hierarchy. Hierarchies can be configured with up to five levels.

Information regarding the device.

Sourcemodule AgentPauseDurationInSeconds = Awso_connect.Values.AgentPauseDurationInSeconds

Information about the agent who accepted the contact.

Sourcemodule PotentialAudioQualityIssue = Awso_connect.Values.PotentialAudioQualityIssue
Sourcemodule PotentialAudioQualityIssues = Awso_connect.Values.PotentialAudioQualityIssues
Sourcemodule AudioQualityMetricsInfo = Awso_connect.Values.AudioQualityMetricsInfo

Contains information for score and potential quality issues for Audio

Information about the quality of the Agent's media connection

Sourcemodule AgentStatusOrderNumber = Awso_connect.Values.AgentStatusOrderNumber
Sourcemodule AgentStatusDescription = Awso_connect.Values.AgentStatusDescription

Contains information about an agent status.

Information about the agent status assigned to the user.

Information about the agent's status.

Sourcemodule String_ = Awso_connect.Values.String_

A leaf node condition which can be used to specify a string condition.

module AgentStatusSearchConditionList = Awso_connect.Values.AgentStatusSearchConditionList
module AgentStatusSearchCriteria = Awso_connect.Values.AgentStatusSearchCriteria

The search criteria to be used to return agent statuses.

A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

Sourcemodule CommonAttributeAndCondition = Awso_connect.Values.CommonAttributeAndCondition

A list of conditions which would be applied together with an AND condition.

Sourcemodule CommonAttributeOrConditionList = Awso_connect.Values.CommonAttributeOrConditionList
Sourcemodule ControlPlaneAttributeFilter = Awso_connect.Values.ControlPlaneAttributeFilter

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR or AND (List of List) input where: The top level list specifies conditions that need to be applied with OR operator. The inner list specifies conditions that need to be applied with AND operator.

Sourcemodule AgentStatusSearchFilter = Awso_connect.Values.AgentStatusSearchFilter

Filters to be applied to search results.

Summary information for an agent status.

Sourcemodule AgentStatusSummaryList = Awso_connect.Values.AgentStatusSummaryList

Can be used to define a list of preferred agents to target the contact to within the queue. Note that agents must have the queue in their routing profile in order to be offered the contact.

Sourcemodule AgentsMinOneMaxHundred = Awso_connect.Values.AgentsMinOneMaxHundred

Information of the AI agent involved in the contact.

Configuration information of an email alias.

Sourcemodule AliasConfigurationList = Awso_connect.Values.AliasConfigurationList
Sourcemodule SecurityProfilePolicyValue = Awso_connect.Values.SecurityProfilePolicyValue
Sourcemodule SecurityProfilePolicyKey = Awso_connect.Values.SecurityProfilePolicyKey
Sourcemodule AllowedAccessControlTags = Awso_connect.Values.AllowedAccessControlTags

Information about the capabilities enabled for participants of the contact.

A file extension. The extension must be between 1 and 10 characters and can contain only alphanumeric characters, hyphens, and underscores.

Information about an allowed file extension.

A list of Flow Modules an AI Agent can invoke as a tool

Sourcemodule AllowedMonitorCapabilities = Awso_connect.Values.AllowedMonitorCapabilities
Sourcemodule AnalyticsDataAssociationResult = Awso_connect.Values.AnalyticsDataAssociationResult

This API is in preview release for Amazon Connect and is subject to change. Information about associations that are successfully created: DataSetId, TargetAccountId, ResourceShareId, ResourceShareArn.

Sourcemodule AnalyticsDataAssociationResults = Awso_connect.Values.AnalyticsDataAssociationResults
Sourcemodule AnalyticsDataSetsResult = Awso_connect.Values.AnalyticsDataSetsResult

Information about datasets that are available to associate with: DataSetId, DataSetName.

Sourcemodule AnalyticsDataSetsResults = Awso_connect.Values.AnalyticsDataSetsResults
Sourcemodule AnswerMachineDetectionConfig = Awso_connect.Values.AnswerMachineDetectionConfig

Configuration of the answering machine detection.

Sourcemodule AnsweringMachineDetectionStatus = Awso_connect.Values.AnsweringMachineDetectionStatus
Sourcemodule ApplicationPermissions = Awso_connect.Values.ApplicationPermissions

This API is in preview release for Amazon Connect and is subject to change. A third-party application's metadata.

Sourcemodule AssignContactCategoryActionDefinition = Awso_connect.Values.AssignContactCategoryActionDefinition

This action must be set if TriggerEventSource is one of the following values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable. Contact is categorized using the rule name. RuleName is used as ContactCategory.

An empty value.

Object to store union of Field values.

Sourcemodule SlaFieldValueUnionList = Awso_connect.Values.SlaFieldValueUnionList

The SLA configuration for Case SlaAssignmentType.

Sourcemodule AssignSlaActionDefinition = Awso_connect.Values.AssignSlaActionDefinition

The AssignSla action definition.

Sourcemodule AssociateAnalyticsDataSetRequest = Awso_connect.Values.AssociateAnalyticsDataSetRequest

Associates the specified dataset for a Amazon Connect instance with the target account. You can associate only one dataset in a single call.

Sourcemodule AttachedFileInvalidRequestExceptionReason = Awso_connect.Values.AttachedFileInvalidRequestExceptionReason
Sourcemodule InvalidRequestExceptionReason = Awso_connect.Values.InvalidRequestExceptionReason

Reason why the request was invalid.

Sourcemodule InvalidRequestException = Awso_connect.Values.InvalidRequestException

The request is not valid.

Sourcemodule AssociateAnalyticsDataSetResponse = Awso_connect.Values.AssociateAnalyticsDataSetResponse

Associates the specified dataset for a Amazon Connect instance with the target account. You can associate only one dataset in a single call.

Sourcemodule AssociateApprovedOriginRequest = Awso_connect.Values.AssociateApprovedOriginRequest

This API is in preview release for Amazon Connect and is subject to change. Associates an approved origin to an Amazon Connect instance.

Configuration information of an Amazon Lex V2 bot.

Configuration information of an Amazon Lex bot.

This API is in preview release for Amazon Connect and is subject to change. Allows the specified Amazon Connect instance to access the specified Amazon Lex or Amazon Lex V2 bot.

Sourcemodule AssociateContactWithUserRequest = Awso_connect.Values.AssociateContactWithUserRequest

Associates a queued contact with an agent. Use cases Following are common uses cases for this API: Programmatically assign queued contacts to available users. Leverage the IAM context key connect:PreferredUserArn to restrict contact association to specific preferred user. Important things to know Use this API with chat, email, and task contacts. It does not support voice contacts. Use it to associate contacts with users regardless of their current state, including custom states. Ensure your application logic accounts for user availability before making associations. It honors the IAM context key connect:PreferredUserArn to prevent unauthorized contact associations. It respects the IAM context key connect:PreferredUserArn to enforce authorization controls and prevent unauthorized contact associations. Verify that your IAM policies are properly configured to support your intended use cases. The service quota Queues per routing profile per instance applies to manually assigned queues, too. For more information about this quota, see Amazon Connect quotas in the Amazon Connect Administrator Guide. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule AssociateContactWithUserResponse = Awso_connect.Values.AssociateContactWithUserResponse

Associates a queued contact with an agent. Use cases Following are common uses cases for this API: Programmatically assign queued contacts to available users. Leverage the IAM context key connect:PreferredUserArn to restrict contact association to specific preferred user. Important things to know Use this API with chat, email, and task contacts. It does not support voice contacts. Use it to associate contacts with users regardless of their current state, including custom states. Ensure your application logic accounts for user availability before making associations. It honors the IAM context key connect:PreferredUserArn to prevent unauthorized contact associations. It respects the IAM context key connect:PreferredUserArn to enforce authorization controls and prevent unauthorized contact associations. Verify that your IAM policies are properly configured to support your intended use cases. The service quota Queues per routing profile per instance applies to manually assigned queues, too. For more information about this quota, see Amazon Connect quotas in the Amazon Connect Administrator Guide. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule VocabularyLanguageCode = Awso_connect.Values.VocabularyLanguageCode
Sourcemodule AssociateDefaultVocabularyRequest = Awso_connect.Values.AssociateDefaultVocabularyRequest

Associates an existing vocabulary as the default. Contact Lens for Amazon Connect uses the vocabulary in post-call and real-time analysis sessions for the given language.

Sourcemodule AssociateDefaultVocabularyResponse = Awso_connect.Values.AssociateDefaultVocabularyResponse

Associates an existing vocabulary as the default. Contact Lens for Amazon Connect uses the vocabulary in post-call and real-time analysis sessions for the given language.

Sourcemodule AssociateEmailAddressAliasRequest = Awso_connect.Values.AssociateEmailAddressAliasRequest

Associates an email address alias with an existing email address in an Amazon Connect instance. This creates a forwarding relationship where emails sent to the alias email address are automatically forwarded to the primary email address. Use cases Following are common uses cases for this API: Unified customer support: Create multiple entry points (for example, support@example.com, help@example.com, customercare@example.com) that all forward to a single agent queue for streamlined management. Department consolidation: Forward emails from legacy department addresses (for example, sales@example.com, info@example.com) to a centralized customer service email during organizational restructuring. Brand management: Enable you to use familiar brand-specific email addresses that forward to the appropriate Amazon Connect instance email address. Important things to know Each email address can have a maximum of one alias. You cannot create multiple aliases for the same email address. If the alias email address already receives direct emails, it continues to receive direct emails plus forwarded emails. You cannot chain email aliases together (that is, create an alias of an alias). AssociateEmailAddressAlias does not return the following information: A confirmation of the alias relationship details (you must call DescribeEmailAddress to verify). The timestamp of when the association occurred. The status of the forwarding configuration. Endpoints: See Amazon Connect endpoints and quotas. Related operations DisassociateEmailAddressAlias: Removes the alias association between two email addresses in an Amazon Connect instance. DescribeEmailAddress: View current alias configurations for an email address. SearchEmailAddresses: Find email addresses and their alias relationships across an instance. CreateEmailAddress: Create new email addresses that can participate in alias relationships. DeleteEmailAddress: Remove email addresses (automatically removes any alias relationships). UpdateEmailAddressMetadata: Modify email address properties (does not affect alias relationships).

An entity with the same name already exists.

Sourcemodule AssociateEmailAddressAliasResponse = Awso_connect.Values.AssociateEmailAddressAliasResponse

Associates an email address alias with an existing email address in an Amazon Connect instance. This creates a forwarding relationship where emails sent to the alias email address are automatically forwarded to the primary email address. Use cases Following are common uses cases for this API: Unified customer support: Create multiple entry points (for example, support@example.com, help@example.com, customercare@example.com) that all forward to a single agent queue for streamlined management. Department consolidation: Forward emails from legacy department addresses (for example, sales@example.com, info@example.com) to a centralized customer service email during organizational restructuring. Brand management: Enable you to use familiar brand-specific email addresses that forward to the appropriate Amazon Connect instance email address. Important things to know Each email address can have a maximum of one alias. You cannot create multiple aliases for the same email address. If the alias email address already receives direct emails, it continues to receive direct emails plus forwarded emails. You cannot chain email aliases together (that is, create an alias of an alias). AssociateEmailAddressAlias does not return the following information: A confirmation of the alias relationship details (you must call DescribeEmailAddress to verify). The timestamp of when the association occurred. The status of the forwarding configuration. Endpoints: See Amazon Connect endpoints and quotas. Related operations DisassociateEmailAddressAlias: Removes the alias association between two email addresses in an Amazon Connect instance. DescribeEmailAddress: View current alias configurations for an email address. SearchEmailAddresses: Find email addresses and their alias relationships across an instance. CreateEmailAddress: Create new email addresses that can participate in alias relationships. DeleteEmailAddress: Remove email addresses (automatically removes any alias relationships). UpdateEmailAddressMetadata: Modify email address properties (does not affect alias relationships).

Sourcemodule FlowAssociationResourceType = Awso_connect.Values.FlowAssociationResourceType

Associates a connect resource to a flow.

Associates a connect resource to a flow.

Sourcemodule ParentHoursOfOperationConfig = Awso_connect.Values.ParentHoursOfOperationConfig

Contains configuration for the parent hours of operation.

Sourcemodule ParentHoursOfOperationConfigList = Awso_connect.Values.ParentHoursOfOperationConfigList
Sourcemodule AssociateHoursOfOperationsRequest = Awso_connect.Values.AssociateHoursOfOperationsRequest

Associates a set of hours of operations with another hours of operation. Refer to Administrator Guide here for more information on inheriting overrides from parent hours of operation(s).

Sourcemodule InstanceStorageResourceType = Awso_connect.Values.InstanceStorageResourceType

The encryption configuration.

Information about the Amazon Simple Storage Service (Amazon S3) storage type.

Sourcemodule KinesisVideoStreamConfig = Awso_connect.Values.KinesisVideoStreamConfig

Configuration information of a Kinesis video stream.

Configuration information of a Kinesis data stream.

Configuration information of a Kinesis Data Firehose delivery stream.

The storage configuration for the instance.

Sourcemodule AssociateInstanceStorageConfigRequest = Awso_connect.Values.AssociateInstanceStorageConfigRequest

This API is in preview release for Amazon Connect and is subject to change. Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts. This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.

Sourcemodule AssociateInstanceStorageConfigResponse = Awso_connect.Values.AssociateInstanceStorageConfigResponse

This API is in preview release for Amazon Connect and is subject to change. Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts. This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.

Sourcemodule AssociateLambdaFunctionRequest = Awso_connect.Values.AssociateLambdaFunctionRequest

This API is in preview release for Amazon Connect and is subject to change. Allows the specified Amazon Connect instance to access the specified Lambda function.

Sourcemodule AssociateLexBotRequest = Awso_connect.Values.AssociateLexBotRequest

This API is in preview release for Amazon Connect and is subject to change. Allows the specified Amazon Connect instance to access the specified Amazon Lex V1 bot. This API only supports the association of Amazon Lex V1 bots.

Sourcemodule AssociatePhoneNumberContactFlowRequest = Awso_connect.Values.AssociatePhoneNumberContactFlowRequest

Associates a flow with a phone number claimed to your Amazon Connect instance. If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

Configuration object that specifies an email address to be associated with a queue. This configuration contains the identifier of the email address that should be linked to the queue for routing email contacts.

Sourcemodule EmailAddressConfigList = Awso_connect.Values.EmailAddressConfigList
Sourcemodule AssociateQueueEmailAddressesRequest = Awso_connect.Values.AssociateQueueEmailAddressesRequest

Associates a set of email addresses with a queue to enable agents to select different "From" (system) email addresses when replying to inbound email contacts or initiating outbound email contacts. This allows agents to handle email contacts across different brands and business units within the same queue. Important things to know You can associate up to 49 additional email addresses with a single queue, plus 1 default outbound email address, for a total of 50. The email addresses must already exist in the Amazon Connect instance before they can be associated with a queue. Agents will be able to select from these associated email addresses when handling email contacts in the queue. For inbound email contacts, agents can select from email addresses associated with the queue where the contact was accepted. For outbound email contacts, agents can select from email addresses associated with their default outbound queue configured in their routing profile.

Sourcemodule AssociateQueueQuickConnectsRequest = Awso_connect.Values.AssociateQueueQuickConnectsRequest

Associates a set of quick connects with a queue.

Sourcemodule RoutingProfileQueueReference = Awso_connect.Values.RoutingProfileQueueReference

Contains the channel and queue identifier for a routing profile.

Sourcemodule RoutingProfileQueueConfig = Awso_connect.Values.RoutingProfileQueueConfig

Contains information about the queue and channel for which priority and delay can be set.

Sourcemodule RoutingProfileQueueConfigList = Awso_connect.Values.RoutingProfileQueueConfigList
Sourcemodule RoutingProfileManualAssignmentQueueConfig = Awso_connect.Values.RoutingProfileManualAssignmentQueueConfig

Contains information about the queue and channel for manual assignment behaviour can be enabled.

Sourcemodule RoutingProfileManualAssignmentQueueConfigList = Awso_connect.Values.RoutingProfileManualAssignmentQueueConfigList
Sourcemodule AssociateRoutingProfileQueuesRequest = Awso_connect.Values.AssociateRoutingProfileQueuesRequest

Associates a set of queues with a routing profile.

Sourcemodule AssociateSecurityKeyRequest = Awso_connect.Values.AssociateSecurityKeyRequest

This API is in preview release for Amazon Connect and is subject to change. Associates a security key to the instance.

Sourcemodule AttachedFileServiceQuotaExceededExceptionReason = Awso_connect.Values.AttachedFileServiceQuotaExceededExceptionReason
Sourcemodule ServiceQuotaExceededExceptionReason = Awso_connect.Values.ServiceQuotaExceededExceptionReason

The reason for the exception.

Sourcemodule ServiceQuotaExceededException = Awso_connect.Values.ServiceQuotaExceededException

The service quota has been exceeded.

Sourcemodule AssociateSecurityKeyResponse = Awso_connect.Values.AssociateSecurityKeyResponse

This API is in preview release for Amazon Connect and is subject to change. Associates a security key to the instance.

Security profile items.

Sourcemodule AssociateSecurityProfilesRequest = Awso_connect.Values.AssociateSecurityProfilesRequest

Associate security profiles with an Entity in an Amazon Connect instance.

Sourcemodule TrafficDistributionGroupIdOrArn = Awso_connect.Values.TrafficDistributionGroupIdOrArn
Sourcemodule AssociateTrafficDistributionGroupUserRequest = Awso_connect.Values.AssociateTrafficDistributionGroupUserRequest

Associates an agent with a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.

Sourcemodule AssociateTrafficDistributionGroupUserResponse = Awso_connect.Values.AssociateTrafficDistributionGroupUserResponse

Associates an agent with a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.

Sourcemodule PredefinedAttributeStringValue = Awso_connect.Values.PredefinedAttributeStringValue
Sourcemodule PredefinedAttributeName = Awso_connect.Values.PredefinedAttributeName

Information about proficiency of a user.

Sourcemodule AssociateUserProficienciesRequest = Awso_connect.Values.AssociateUserProficienciesRequest

Associates a set of proficiencies with a user.

Sourcemodule WorkspaceResourceArnList = Awso_connect.Values.WorkspaceResourceArnList
Sourcemodule AssociateWorkspaceRequest = Awso_connect.Values.AssociateWorkspaceRequest

Associates a workspace with one or more users or routing profiles, allowing them to access the workspace's configured views and pages.

Sourcemodule SuccessfulBatchAssociationSummary = Awso_connect.Values.SuccessfulBatchAssociationSummary

Contains information about a resource that was successfully associated with a workspace in a batch operation.

Sourcemodule SuccessfulBatchAssociationSummaryList = Awso_connect.Values.SuccessfulBatchAssociationSummaryList
Sourcemodule WorkspaceBatchErrorMessage = Awso_connect.Values.WorkspaceBatchErrorMessage
Sourcemodule FailedBatchAssociationSummary = Awso_connect.Values.FailedBatchAssociationSummary

Contains information about a resource that failed to be associated with a workspace in a batch operation.

Sourcemodule FailedBatchAssociationSummaryList = Awso_connect.Values.FailedBatchAssociationSummaryList
Sourcemodule DuplicateResourceException = Awso_connect.Values.DuplicateResourceException

A resource with the specified name already exists.

Sourcemodule AssociateWorkspaceResponse = Awso_connect.Values.AssociateWorkspaceResponse

Associates a workspace with one or more users or routing profiles, allowing them to access the workspace's configured views and pages.

Sourcemodule AssociatedContactSummary = Awso_connect.Values.AssociatedContactSummary

Contact summary of a contact in contact tree associated with unique identifier.

Sourcemodule AssociatedContactSummaryList = Awso_connect.Values.AssociatedContactSummaryList

Information on the identity that created the file.

Information about the attached file.

Error describing a failure to retrieve attached file metadata through BatchGetAttachedFileMetadata action.

Sourcemodule AttachedFileErrorsList = Awso_connect.Values.AttachedFileErrorsList
Sourcemodule MaximumSizeLimitInBytes = Awso_connect.Values.MaximumSizeLimitInBytes

The maximum size limit for attached files in bytes. The minimum value is 1 and the maximum value is 104857600 (100 MB).

Sourcemodule ExtensionConfiguration = Awso_connect.Values.ExtensionConfiguration

The configuration for allowed file extensions.

Sourcemodule AttachedFilesConfiguration = Awso_connect.Values.AttachedFilesConfiguration

The configuration for attached files for a specific attachment scope.

Sourcemodule AttachedFilesConfigurationSummary = Awso_connect.Values.AttachedFilesConfigurationSummary

A summary of the attached files configuration.

Sourcemodule AttachedFilesConfigurationSummaryList = Awso_connect.Values.AttachedFilesConfigurationSummaryList

Information about a reference when the referenceType is ATTACHMENT. Otherwise, null.

The attendee information, including attendee ID and join token.

Sourcemodule InstanceAttributeValue = Awso_connect.Values.InstanceAttributeValue

A toggle for an individual feature at the instance level.

Sourcemodule HierarchyGroupMatchType = Awso_connect.Values.HierarchyGroupMatchType
Sourcemodule HierarchyGroupCondition = Awso_connect.Values.HierarchyGroupCondition

A leaf node condition which can be used to specify a hierarchy group condition.

A list of conditions which would be applied together with an AND condition.

Sourcemodule NullableProficiencyLevel = Awso_connect.Values.NullableProficiencyLevel

An Object to define the minimum and maximum proficiency levels.

An object to define AgentsCriteria.

An object to specify the predefined attribute condition.

Defines enumeration validation for attribute values. Allows specifying a list of permitted values and whether custom values beyond the enumerated list are allowed.

Sourcemodule PositiveAndNegativeDouble = Awso_connect.Values.PositiveAndNegativeDouble

Defines validation rules for data table attribute values. Based on JSON Schema Draft 2020-12 with additional Connect-specific validations. Validation rules ensure data integrity and consistency across the data table.

Contains lock version information for different levels of a data table hierarchy. Used for optimistic locking to prevent concurrent modification conflicts. Each component has its own lock version that changes when that component is modified.

Sourcemodule DataTableAttributeValueType = Awso_connect.Values.DataTableAttributeValueType

Represents an attribute (column) in a data table. Attributes define the schema and validation rules for values that can be stored in the table. They specify the data type, constraints, and whether the attribute is used as a primary key for record identification.

Sourcemodule AttributeOrConditionList = Awso_connect.Values.AttributeOrConditionList

Has audio-specific configurations as the operating parameter for Echo Reduction.

Sourcemodule AuthenticationErrorDescription = Awso_connect.Values.AuthenticationErrorDescription
Sourcemodule AuthenticationProfileName = Awso_connect.Values.AuthenticationProfileName
Sourcemodule AuthenticationProfileId = Awso_connect.Values.AuthenticationProfileId
Sourcemodule AuthenticationProfileDescription = Awso_connect.Values.AuthenticationProfileDescription

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Information about an authentication profile. An authentication profile is a resource that stores the authentication settings for users in your contact center. You use authentication profiles to set up IP address range restrictions and session timeouts. For more information, see Set IP address restrictions or session timeouts.

Sourcemodule AuthenticationProfileSummary = Awso_connect.Values.AuthenticationProfileSummary

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. A summary of a given authentication profile.

Sourcemodule AuthenticationProfileSummaryList = Awso_connect.Values.AuthenticationProfileSummaryList

Configuration settings for auto-accept for a specific channel.

Sourcemodule AutoEvaluationConfiguration = Awso_connect.Values.AutoEvaluationConfiguration

Configuration information about automated evaluations.

Details about automated evaluations.

Sourcemodule AutomaticFailConfiguration = Awso_connect.Values.AutomaticFailConfiguration

Information about automatic fail configuration for an evaluation form.

Sourcemodule PhoneNumberCountryCode = Awso_connect.Values.PhoneNumberCountryCode
Sourcemodule AvailableNumberSummary = Awso_connect.Values.AvailableNumberSummary

Information about available phone numbers.

Sourcemodule BatchAssociateAnalyticsDataSetRequest = Awso_connect.Values.BatchAssociateAnalyticsDataSetRequest

Associates a list of analytics datasets for a given Amazon Connect instance to a target account. You can associate multiple datasets in a single call.

This API is in preview release for Amazon Connect and is subject to change. List of errors for dataset association failures.

Sourcemodule BatchAssociateAnalyticsDataSetResponse = Awso_connect.Values.BatchAssociateAnalyticsDataSetResponse

Associates a list of analytics datasets for a given Amazon Connect instance to a target account. You can associate multiple datasets in a single call.

Represents a primary key value used to identify a specific record in a data table. Primary values are used in combination to create unique record identifiers when a table has multiple primary attributes.

Sourcemodule BatchCreateDataTableValueFailureResult = Awso_connect.Values.BatchCreateDataTableValueFailureResult

A batch create data table value failure result.

Sourcemodule BatchCreateDataTableValueFailureResultList = Awso_connect.Values.BatchCreateDataTableValueFailureResultList

A data table value.

Sourcemodule BatchCreateDataTableValueRequest = Awso_connect.Values.BatchCreateDataTableValueRequest

Creates values for attributes in a data table. The value may be a default or it may be associated with a primary value. The value must pass all customer defined validation as well as the default validation for the value type. The operation must conform to Batch Operation API Standards. Although the standard specifies that successful and failed entities are listed separately in the response, authorization fails if any primary values or attributes are unauthorized. The combination of primary values and the attribute name serve as the identifier for the individual item request.

Operation cannot be performed at this time as there is a conflict with another operation or contact state.

Sourcemodule BatchCreateDataTableValueSuccessResult = Awso_connect.Values.BatchCreateDataTableValueSuccessResult

A batch create data table value success result.

Sourcemodule BatchCreateDataTableValueSuccessResultList = Awso_connect.Values.BatchCreateDataTableValueSuccessResultList
Sourcemodule BatchCreateDataTableValueResponse = Awso_connect.Values.BatchCreateDataTableValueResponse

Creates values for attributes in a data table. The value may be a default or it may be associated with a primary value. The value must pass all customer defined validation as well as the default validation for the value type. The operation must conform to Batch Operation API Standards. Although the standard specifies that successful and failed entities are listed separately in the response, authorization fails if any primary values or attributes are unauthorized. The combination of primary values and the attribute name serve as the identifier for the individual item request.

Sourcemodule BatchDeleteDataTableValueFailureResult = Awso_connect.Values.BatchDeleteDataTableValueFailureResult

A batch delete data table value failure result.

Sourcemodule BatchDeleteDataTableValueFailureResultList = Awso_connect.Values.BatchDeleteDataTableValueFailureResultList
Sourcemodule DataTableDeleteValueIdentifier = Awso_connect.Values.DataTableDeleteValueIdentifier

A data table delete value identifier.

Sourcemodule DataTableDeleteValueIdentifierList = Awso_connect.Values.DataTableDeleteValueIdentifierList
Sourcemodule BatchDeleteDataTableValueRequest = Awso_connect.Values.BatchDeleteDataTableValueRequest

Deletes multiple values from a data table. API users may delete values at any time. When deletion is requested from the admin website, a warning is shown alerting the user of the most recent time the attribute and its values were accessed. System managed values are not deletable by customers.

Sourcemodule BatchDeleteDataTableValueSuccessResult = Awso_connect.Values.BatchDeleteDataTableValueSuccessResult

A batch delete data table value success result.

Sourcemodule BatchDeleteDataTableValueSuccessResultList = Awso_connect.Values.BatchDeleteDataTableValueSuccessResultList
Sourcemodule BatchDeleteDataTableValueResponse = Awso_connect.Values.BatchDeleteDataTableValueResponse

Deletes multiple values from a data table. API users may delete values at any time. When deletion is requested from the admin website, a warning is shown alerting the user of the most recent time the attribute and its values were accessed. System managed values are not deletable by customers.

Sourcemodule BatchDescribeDataTableValueFailureResult = Awso_connect.Values.BatchDescribeDataTableValueFailureResult

A batch describe data table value failure result.

Sourcemodule BatchDescribeDataTableValueFailureResultList = Awso_connect.Values.BatchDescribeDataTableValueFailureResultList
Sourcemodule DataTableValueIdentifier = Awso_connect.Values.DataTableValueIdentifier

A data table value identifier.

Sourcemodule DataTableValueIdentifierList = Awso_connect.Values.DataTableValueIdentifierList
Sourcemodule BatchDescribeDataTableValueRequest = Awso_connect.Values.BatchDescribeDataTableValueRequest

Retrieves multiple values from a data table without evaluating expressions. Returns the raw stored values along with metadata such as lock versions and modification timestamps. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.

A primary value response.

Sourcemodule PrimaryValuesResponseSet = Awso_connect.Values.PrimaryValuesResponseSet
Sourcemodule BatchDescribeDataTableValueSuccessResult = Awso_connect.Values.BatchDescribeDataTableValueSuccessResult

A batch describe data table value success result.

Sourcemodule BatchDescribeDataTableValueSuccessResultList = Awso_connect.Values.BatchDescribeDataTableValueSuccessResultList
Sourcemodule BatchDescribeDataTableValueResponse = Awso_connect.Values.BatchDescribeDataTableValueResponse

Retrieves multiple values from a data table without evaluating expressions. Returns the raw stored values along with metadata such as lock versions and modification timestamps. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.

Sourcemodule BatchDisassociateAnalyticsDataSetRequest = Awso_connect.Values.BatchDisassociateAnalyticsDataSetRequest

Removes a list of analytics datasets associated with a given Amazon Connect instance. You can disassociate multiple datasets in a single call.

Sourcemodule BatchDisassociateAnalyticsDataSetResponse = Awso_connect.Values.BatchDisassociateAnalyticsDataSetResponse

Removes a list of analytics datasets associated with a given Amazon Connect instance. You can disassociate multiple datasets in a single call.

Sourcemodule BatchGetAttachedFileMetadataRequest = Awso_connect.Values.BatchGetAttachedFileMetadataRequest

Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.

Sourcemodule BatchGetAttachedFileMetadataResponse = Awso_connect.Values.BatchGetAttachedFileMetadataResponse

Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.

Sourcemodule ResourceArnListMaxLimit100 = Awso_connect.Values.ResourceArnListMaxLimit100
Sourcemodule ListFlowAssociationResourceType = Awso_connect.Values.ListFlowAssociationResourceType
Sourcemodule BatchGetFlowAssociationRequest = Awso_connect.Values.BatchGetFlowAssociationRequest

Retrieve the flow associations for the given resources.

Sourcemodule FlowAssociationSummary = Awso_connect.Values.FlowAssociationSummary

Information about flow associations.

Sourcemodule FlowAssociationSummaryList = Awso_connect.Values.FlowAssociationSummaryList
Sourcemodule BatchGetFlowAssociationResponse = Awso_connect.Values.BatchGetFlowAssociationResponse

Retrieve the flow associations for the given resources.

Sourcemodule OutboundStrategyConfig = Awso_connect.Values.OutboundStrategyConfig

The config of the outbound strategy.

Information about the outbound strategy.

Information about the endpoint.

Information associated with a campaign.

Request object with information to create a contact.

Sourcemodule ContactDataRequestList = Awso_connect.Values.ContactDataRequestList
Sourcemodule BatchPutContactRequest = Awso_connect.Values.BatchPutContactRequest

Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API. Allows you to create a batch of contacts in Amazon Connect. The outbound campaigns capability ingests dial requests via the PutDialRequestBatch API. It then uses BatchPutContact to create contacts corresponding to those dial requests. If agents are available, the dial requests are dialed out, which results in a voice call. The resulting voice call uses the same contactId that was created by BatchPutContact.

Request for which contact was successfully created.

Sourcemodule LimitExceededException = Awso_connect.Values.LimitExceededException

The allowed limit for the resource has been exceeded.

Request for which contact failed to be generated.

Sourcemodule BatchPutContactResponse = Awso_connect.Values.BatchPutContactResponse

Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API. Allows you to create a batch of contacts in Amazon Connect. The outbound campaigns capability ingests dial requests via the PutDialRequestBatch API. It then uses BatchPutContact to create contacts corresponding to those dial requests. If agents are available, the dial requests are dialed out, which results in a voice call. The resulting voice call uses the same contactId that was created by BatchPutContact.

Sourcemodule BatchUpdateDataTableValueFailureResult = Awso_connect.Values.BatchUpdateDataTableValueFailureResult

A batch update data table value failure result.

Sourcemodule BatchUpdateDataTableValueFailureResultList = Awso_connect.Values.BatchUpdateDataTableValueFailureResultList
Sourcemodule BatchUpdateDataTableValueRequest = Awso_connect.Values.BatchUpdateDataTableValueRequest

Updates multiple data table values using all properties from BatchCreateDataTableValue. System managed values are not modifiable by customers. The operation requires proper lock versions to prevent concurrent modification conflicts.

Sourcemodule BatchUpdateDataTableValueSuccessResult = Awso_connect.Values.BatchUpdateDataTableValueSuccessResult

A batch update data table value success result.

Sourcemodule BatchUpdateDataTableValueSuccessResultList = Awso_connect.Values.BatchUpdateDataTableValueSuccessResultList
Sourcemodule BatchUpdateDataTableValueResponse = Awso_connect.Values.BatchUpdateDataTableValueResponse

Updates multiple data table values using all properties from BatchCreateDataTableValue. System managed values are not modifiable by customers. The operation requires proper lock versions to prevent concurrent modification conflicts.

Sourcemodule Body = Awso_connect.Values.Body

A boolean search condition for Search APIs.

Information about the overall participant interactions at the contact level.

Sourcemodule ChatEntryPointParameters = Awso_connect.Values.ChatEntryPointParameters

Parameters for initiating a chat test.

Chat integration event containing payload to perform different chat actions such as: Sending a chat message Sending a chat event, such as typing Disconnecting from a chat

A chat message.

Information about a participant's interactions in a contact.

Information about how agent, bot, and customer interact in a chat contact.

Sourcemodule TimerEligibleParticipantRoles = Awso_connect.Values.TimerEligibleParticipantRoles
Sourcemodule ParticipantTimerDurationInMinutes = Awso_connect.Values.ParticipantTimerDurationInMinutes
Sourcemodule ParticipantTimerAction = Awso_connect.Values.ParticipantTimerAction

The value of the timer. Either the timer action (Unset to delete the timer), or the duration of the timer in minutes. Only one value can be set. For more information about how chat timeouts work, see Set up chat timeouts for human participants.

Sourcemodule ParticipantTimerConfiguration = Awso_connect.Values.ParticipantTimerConfiguration

Configuration information for the timer. After the timer configuration is set, it persists for the duration of the chat. It persists across new contacts in the chain, for example, transfer contacts. For more information about how chat timeouts work, see Set up chat timeouts for human participants.

Sourcemodule ParticipantTimerConfigList = Awso_connect.Values.ParticipantTimerConfigList
Sourcemodule ChatParticipantRoleConfig = Awso_connect.Values.ChatParticipantRoleConfig

Configuration information for the chat participant role.

Sourcemodule ChatStreamingEndpointARN = Awso_connect.Values.ChatStreamingEndpointARN
Sourcemodule ChatStreamingConfiguration = Awso_connect.Values.ChatStreamingConfiguration

The streaming configuration, such as the Amazon SNS streaming endpoint.

Sourcemodule HoursOfOperationsIdentifier = Awso_connect.Values.HoursOfOperationsIdentifier

Identifier for a hours of operations resource: ARN, ID, Name

Sourcemodule ChildHoursOfOperationsList = Awso_connect.Values.ChildHoursOfOperationsList
Sourcemodule PhoneNumberDescription = Awso_connect.Values.PhoneNumberDescription
Sourcemodule ClaimPhoneNumberRequest = Awso_connect.Values.ClaimPhoneNumberRequest

Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created. For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide. You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation. If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired. For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.

Sourcemodule ClaimPhoneNumberResponse = Awso_connect.Values.ClaimPhoneNumberResponse

Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created. For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide. You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation. If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired. For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.

Sourcemodule PhoneNumberWorkflowStatus = Awso_connect.Values.PhoneNumberWorkflowStatus
Sourcemodule PhoneNumberWorkflowMessage = Awso_connect.Values.PhoneNumberWorkflowMessage

The status of the phone number. CLAIMED means the previous ClaimPhoneNumber or UpdatePhoneNumber operation succeeded. IN_PROGRESS means a ClaimPhoneNumber, UpdatePhoneNumber, or UpdatePhoneNumberMetadata operation is still in progress and has not yet completed. You can call DescribePhoneNumber at a later time to verify if the previous operation has completed. FAILED indicates that the previous ClaimPhoneNumber or UpdatePhoneNumber operation has failed. It will include a message indicating the failure reason. A common reason for a failure may be that the TargetArn value you are claiming or updating a phone number to has reached its limit of total claimed numbers. If you received a FAILED status from a ClaimPhoneNumber API call, you have one day to retry claiming the phone number before the number is released back to the inventory for other customers to claim.

Sourcemodule ClaimedPhoneNumberSummary = Awso_connect.Values.ClaimedPhoneNumberSummary

Information about a phone number that has been claimed to your Amazon Connect instance or traffic distribution group.

Sourcemodule CommonHumanReadableDescription = Awso_connect.Values.CommonHumanReadableDescription
Sourcemodule CommonHumanReadableName = Awso_connect.Values.CommonHumanReadableName
Sourcemodule CompleteAttachedFileUploadRequest = Awso_connect.Values.CompleteAttachedFileUploadRequest

Request to CompleteAttachedFileUpload API

Sourcemodule CompleteAttachedFileUploadResponse = Awso_connect.Values.CompleteAttachedFileUploadResponse

Response from CompleteAttachedFileUpload API

Sourcemodule NullableProficiencyLimitValue = Awso_connect.Values.NullableProficiencyLimitValue

A leaf node condition which can be used to specify a numeric condition. The currently supported value for FieldName is limit.

A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and ProficiencyLimit.

Sourcemodule ConditionalOperationFailedException = Awso_connect.Values.ConditionalOperationFailedException

Request processing failed because dependent condition failed.

Sourcemodule ConfigurableNotificationPriority = Awso_connect.Values.ConfigurableNotificationPriority
Sourcemodule MeetingFeaturesConfiguration = Awso_connect.Values.MeetingFeaturesConfiguration

The configuration settings of the features available to a meeting.

A set of endpoints used by clients to connect to the media service group for an Amazon Chime SDK meeting.

A meeting created using the Amazon Chime SDK.

Information required to join the call.

Information about Amazon Connect Wisdom.

Sourcemodule TotalPauseDurationInSeconds = Awso_connect.Values.TotalPauseDurationInSeconds

Information about the task template used to create this contact.

Sourcemodule SegmentAttributeValueString = Awso_connect.Values.SegmentAttributeValueString
Sourcemodule SegmentAttributeValueInteger = Awso_connect.Values.SegmentAttributeValueInteger
module SegmentAttributeValue = Awso_connect.Values.SegmentAttributeValue

A value for a segment attribute. This is structured as a map where the key is valueString and the value is a string.

module SegmentAttributeValueList = Awso_connect.Values.SegmentAttributeValueList
module SegmentAttributeValueMap = Awso_connect.Values.SegmentAttributeValueMap
Sourcemodule RoutingCriteriaStepStatus = Awso_connect.Values.RoutingCriteriaStepStatus
module Expression = Awso_connect.Values.Expression

A tagged union to specify expression for a routing step.

module Expressions = Awso_connect.Values.Expressions

An object to specify the expiration of a routing step.

Step signifies the criteria to be used for routing to an agent

Latest routing criteria on the contact.

Sourcemodule UnprocessedTranscriptLocation = Awso_connect.Values.UnprocessedTranscriptLocation
Sourcemodule RecordingDeletionReason = Awso_connect.Values.RecordingDeletionReason

Information about a voice recording, chat transcript, or screen recording.

Sourcemodule QueueTimeAdjustmentSeconds = Awso_connect.Values.QueueTimeAdjustmentSeconds

If this contact was queued, this contains information about the queue.

Sourcemodule CustomerQualityMetrics = Awso_connect.Values.CustomerQualityMetrics

Information about the quality of the Customer's media connection

Information about the quality of the participant's media connection.

Sourcemodule QuickConnectContactData = Awso_connect.Values.QuickConnectContactData

Contact data associated with quick connect operations.

Metadata information for next contact.

Entry representing the next contact in a sequence.

Sourcemodule TrafficDistributionGroupId = Awso_connect.Values.TrafficDistributionGroupId
Sourcemodule GlobalResiliencyMetadata = Awso_connect.Values.GlobalResiliencyMetadata

Information about the global resiliency configuration for the contact, including traffic distribution details.

Information about the endpoint.

Sourcemodule PotentialDisconnectIssue = Awso_connect.Values.PotentialDisconnectIssue

Information about the call disconnect experience.

Information about customer’s voice activity.

Information about the Customer on the contact.

Information about the contact evaluations where the key is the FormId, which is a unique identifier for the form.

Sourcemodule ContactDetailDescription = Awso_connect.Values.ContactDetailDescription

A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact. This object is used only for task contacts.

Contains information about a contact.

Sourcemodule SearchContactsMatchType = Awso_connect.Values.SearchContactsMatchType

A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational analytics transcript.

Sourcemodule TranscriptCriteriaList = Awso_connect.Values.TranscriptCriteriaList

A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts analyzed by Amazon Connect Contact Lens.

A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.

The contact configuration for push notification registration.

Filters user data based on the contact information that is associated to the users. It contains a list of contact states.

Sourcemodule ContactFlowDescription = Awso_connect.Values.ContactFlowDescription

Contains information about a flow.

Sourcemodule ContactFlowTypeCondition = Awso_connect.Values.ContactFlowTypeCondition

The contact flow type condition.

Sourcemodule ContactFlowAttributeAndCondition = Awso_connect.Values.ContactFlowAttributeAndCondition

A list of conditions which would be applied together with an AND condition.

Sourcemodule ContactFlowAttributeOrConditionList = Awso_connect.Values.ContactFlowAttributeOrConditionList
Sourcemodule ContactFlowAttributeFilter = Awso_connect.Values.ContactFlowAttributeFilter

Filter for contact flow attributes with multiple condition types.

Sourcemodule FlowModuleContentSha256 = Awso_connect.Values.FlowModuleContentSha256
Sourcemodule ExternalInvocationConfiguration = Awso_connect.Values.ExternalInvocationConfiguration

The external invocation configuration for the flow module

Sourcemodule ContactFlowModuleStatus = Awso_connect.Values.ContactFlowModuleStatus
Sourcemodule ContactFlowModuleState = Awso_connect.Values.ContactFlowModuleState
Sourcemodule ContactFlowModuleDescription = Awso_connect.Values.ContactFlowModuleDescription
Sourcemodule ContactFlowModuleContent = Awso_connect.Values.ContactFlowModuleContent

Contains information about a flow module.

Sourcemodule ContactFlowModuleAlias = Awso_connect.Values.ContactFlowModuleAlias
Sourcemodule ContactFlowModuleAliasInfo = Awso_connect.Values.ContactFlowModuleAliasInfo

Contains information about an alias.

Sourcemodule ContactFlowModuleAliasSummary = Awso_connect.Values.ContactFlowModuleAliasSummary

Contains information about an alias.

Sourcemodule ContactFlowModuleAliasSummaryList = Awso_connect.Values.ContactFlowModuleAliasSummaryList
module ContactFlowModuleSearchConditionList = Awso_connect.Values.ContactFlowModuleSearchConditionList
module ContactFlowModuleSearchCriteria = Awso_connect.Values.ContactFlowModuleSearchCriteria

The search criteria to be used to return flow modules.

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where: Top level list specifies conditions that need to be applied with OR operator Inner list specifies conditions that need to be applied with AND operator.

Sourcemodule ContactFlowModuleSearchFilter = Awso_connect.Values.ContactFlowModuleSearchFilter

The search criteria to be used to return flow modules.

Sourcemodule ContactFlowModuleSearchSummaryList = Awso_connect.Values.ContactFlowModuleSearchSummaryList
Sourcemodule ContactFlowModuleSummary = Awso_connect.Values.ContactFlowModuleSummary

Contains summary information about a flow.

Sourcemodule ContactFlowModuleVersionSummary = Awso_connect.Values.ContactFlowModuleVersionSummary

Contains information about a version.

Sourcemodule ContactFlowModuleVersionSummaryList = Awso_connect.Values.ContactFlowModuleVersionSummaryList
Sourcemodule ContactFlowModulesSummaryList = Awso_connect.Values.ContactFlowModulesSummaryList
Sourcemodule ContactFlowNotPublishedException = Awso_connect.Values.ContactFlowNotPublishedException

The flow has not been published.

module ContactFlowSearchConditionList = Awso_connect.Values.ContactFlowSearchConditionList
module ContactFlowSearchCriteria = Awso_connect.Values.ContactFlowSearchCriteria

The search criteria to be used to return flows.

Sourcemodule ContactFlowSearchFilter = Awso_connect.Values.ContactFlowSearchFilter

Filters to be applied to search results.

Sourcemodule ContactFlowSearchSummaryList = Awso_connect.Values.ContactFlowSearchSummaryList

Contains summary information about a flow. You can also create and update flows using the Amazon Connect Flow language.

Sourcemodule ContactFlowSummaryList = Awso_connect.Values.ContactFlowSummaryList
Sourcemodule ContactFlowVersionSummary = Awso_connect.Values.ContactFlowVersionSummary

A summary of a flow version's metadata.

Sourcemodule ContactFlowVersionSummaryList = Awso_connect.Values.ContactFlowVersionSummaryList
Sourcemodule ContactInteractionType = Awso_connect.Values.ContactInteractionType
Sourcemodule ContactMediaProcessingFailureMode = Awso_connect.Values.ContactMediaProcessingFailureMode

Contains the details of a metric to be retrieved for a contact. Use this object to specify which contact level metrics you want to include in your GetContactMetrics request.

Contains the numeric value of a contact metric result.

Contains the result of a requested metric for the contact. This object is returned as part of the GetContactMetrics response and includes both the metric name and its calculated value.

Sourcemodule ContactNotFoundException = Awso_connect.Values.ContactNotFoundException

The contact with the specified ID does not exist.

Sourcemodule ContactParticipantRole = Awso_connect.Values.ContactParticipantRole

Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

Sourcemodule ContactSearchSummarySegmentAttributeValue = Awso_connect.Values.ContactSearchSummarySegmentAttributeValue

The value of a segment attribute. This is structured as a map with a single key-value pair. The key 'valueString' indicates that the attribute type is a string, and its corresponding value is the actual string value of the segment attribute.

Sourcemodule ContactSearchSummarySegmentAttributes = Awso_connect.Values.ContactSearchSummarySegmentAttributes
Sourcemodule ContactSearchSummaryQueueInfo = Awso_connect.Values.ContactSearchSummaryQueueInfo

If this contact was queued, this contains information about the queue.

Sourcemodule ContactSearchSummaryAgentInfo = Awso_connect.Values.ContactSearchSummaryAgentInfo

Information about the agent who accepted the contact.

Information of returned contact.

Sourcemodule Content = Awso_connect.Values.Content
Sourcemodule ControlPlaneUserAttributeFilter = Awso_connect.Values.ControlPlaneUserAttributeFilter

An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where: The top level list specifies conditions that need to be applied with OR operator The inner list specifies conditions that need to be applied with AND operator. Only one field can be populated. Maximum number of allowed Tag conditions is 25. Maximum number of allowed Hierarchy Group conditions is 20.

Sourcemodule CreateAgentStatusRequest = Awso_connect.Values.CreateAgentStatusRequest

Creates an agent status for the specified Amazon Connect instance.

Sourcemodule CreateAgentStatusResponse = Awso_connect.Values.CreateAgentStatusResponse

Creates an agent status for the specified Amazon Connect instance.

Object for case field values.

Sourcemodule CreateCaseActionDefinition = Awso_connect.Values.CreateCaseActionDefinition

The CreateCase action definition.

Sourcemodule CreateContactFlowModuleAliasRequest = Awso_connect.Values.CreateContactFlowModuleAliasRequest

Creates a named alias that points to a specific version of a contact flow module.

Sourcemodule CreateContactFlowModuleAliasResponse = Awso_connect.Values.CreateContactFlowModuleAliasResponse

Creates a named alias that points to a specific version of a contact flow module.

Sourcemodule CreateContactFlowModuleRequest = Awso_connect.Values.CreateContactFlowModuleRequest

Creates a flow module for the specified Amazon Connect instance.

Information about a problem detail.

Sourcemodule InvalidContactFlowModuleException = Awso_connect.Values.InvalidContactFlowModuleException

The problems with the module. Please fix before trying again.

Sourcemodule CreateContactFlowModuleResponse = Awso_connect.Values.CreateContactFlowModuleResponse

Creates a flow module for the specified Amazon Connect instance.

Sourcemodule CreateContactFlowModuleVersionRequest = Awso_connect.Values.CreateContactFlowModuleVersionRequest

Creates an immutable snapshot of a contact flow module, preserving its content and settings at a specific point in time for version control and rollback capabilities.

Sourcemodule CreateContactFlowModuleVersionResponse = Awso_connect.Values.CreateContactFlowModuleVersionResponse

Creates an immutable snapshot of a contact flow module, preserving its content and settings at a specific point in time for version control and rollback capabilities.

Sourcemodule CreateContactFlowRequest = Awso_connect.Values.CreateContactFlowRequest

Creates a flow for the specified Amazon Connect instance. You can also create and update flows using the Amazon Connect Flow language.

Sourcemodule InvalidContactFlowException = Awso_connect.Values.InvalidContactFlowException

The flow is not valid.

Sourcemodule CreateContactFlowResponse = Awso_connect.Values.CreateContactFlowResponse

Creates a flow for the specified Amazon Connect instance. You can also create and update flows using the Amazon Connect Flow language.

Sourcemodule CreateContactFlowVersionRequest = Awso_connect.Values.CreateContactFlowVersionRequest

Publishes a new version of the flow provided. Versions are immutable and monotonically increasing. If the FlowContentSha256 provided is different from the FlowContentSha256 of the $LATEST published flow content, then an error is returned. This API only supports creating versions for flows of type Campaign.

Sourcemodule CreateContactFlowVersionResponse = Awso_connect.Values.CreateContactFlowVersionResponse

Publishes a new version of the flow provided. Versions are immutable and monotonically increasing. If the FlowContentSha256 provided is different from the FlowContentSha256 of the $LATEST published flow content, then an error is returned. This API only supports creating versions for flows of type Campaign.

The user details for the contact.

Sourcemodule ExpiryDurationInMinutes = Awso_connect.Values.ExpiryDurationInMinutes

Only the VOICE, EMAIL, and TASK channels are supported. For VOICE: The supported initiation method is TRANSFER. The contacts created with this initiation method have a subtype connect:ExternalAudio. For EMAIL: The supported initiation methods are OUTBOUND, AGENT_REPLY, and FLOW. For TASK: The supported initiation method is API. Contacts created with this API have a sub-type of connect:ExternalTask. Creates a new VOICE, EMAIL, or TASK contact. After a contact is created, you can move it to the desired state by using the InitiateAs parameter. While you can use API to create task contacts that are in the COMPLETED state, you must contact Amazon Web Services Support before using it for bulk import use cases. Bulk import causes your requests to be throttled or fail if your CreateContact limits aren't high enough.

Only the VOICE, EMAIL, and TASK channels are supported. For VOICE: The supported initiation method is TRANSFER. The contacts created with this initiation method have a subtype connect:ExternalAudio. For EMAIL: The supported initiation methods are OUTBOUND, AGENT_REPLY, and FLOW. For TASK: The supported initiation method is API. Contacts created with this API have a sub-type of connect:ExternalTask. Creates a new VOICE, EMAIL, or TASK contact. After a contact is created, you can move it to the desired state by using the InitiateAs parameter. While you can use API to create task contacts that are in the COMPLETED state, you must contact Amazon Web Services Support before using it for bulk import use cases. Bulk import causes your requests to be throttled or fail if your CreateContact limits aren't high enough.

Sourcemodule CreateDataTableAttributeRequest = Awso_connect.Values.CreateDataTableAttributeRequest

Adds an attribute to an existing data table. Creating a new primary attribute uses the empty value for the specified value type for all existing records. This should not affect uniqueness of published data tables since the existing primary values will already be unique. Creating attributes does not create any values. System managed tables may not allow customers to create new attributes.

Sourcemodule CreateDataTableAttributeResponse = Awso_connect.Values.CreateDataTableAttributeResponse

Adds an attribute to an existing data table. Creating a new primary attribute uses the empty value for the specified value type for all existing records. This should not affect uniqueness of published data tables since the existing primary values will already be unique. Creating attributes does not create any values. System managed tables may not allow customers to create new attributes.

Sourcemodule CreateDataTableRequest = Awso_connect.Values.CreateDataTableRequest

Creates a new data table with the specified properties. Supports the creation of all table properties except for attributes and values. A table with no attributes and values is a valid state for a table. The number of tables per instance is limited to 100 per instance. Customers can request an increase by using Amazon Web Services Service Quotas.

Sourcemodule CreateDataTableResponse = Awso_connect.Values.CreateDataTableResponse

Creates a new data table with the specified properties. Supports the creation of all table properties except for attributes and values. A table with no attributes and values is a valid state for a table. The number of tables per instance is limited to 100 per instance. Customers can request an increase by using Amazon Web Services Service Quotas.

Sourcemodule EmailAddressDisplayName = Awso_connect.Values.EmailAddressDisplayName
Sourcemodule CreateEmailAddressRequest = Awso_connect.Values.CreateEmailAddressRequest

Create new email address in the specified Amazon Connect instance. For more information about email addresses, see Create email addresses in the Amazon Connect Administrator Guide.

Sourcemodule CreateEmailAddressResponse = Awso_connect.Values.CreateEmailAddressResponse

Create new email address in the specified Amazon Connect instance. For more information about email addresses, see Create email addresses in the Amazon Connect Administrator Guide.

Sourcemodule EvaluationReviewNotificationRecipientValue = Awso_connect.Values.EvaluationReviewNotificationRecipientValue

The value information for an evaluation review notification recipient.

Sourcemodule EvaluationReviewNotificationRecipientType = Awso_connect.Values.EvaluationReviewNotificationRecipientType
Sourcemodule EvaluationReviewNotificationRecipient = Awso_connect.Values.EvaluationReviewNotificationRecipient

Information about a recipient who should be notified when an evaluation review is requested.

Sourcemodule EvaluationReviewNotificationRecipientList = Awso_connect.Values.EvaluationReviewNotificationRecipientList
Sourcemodule EvaluationReviewConfiguration = Awso_connect.Values.EvaluationReviewConfiguration

Configuration settings for evaluation reviews.

Sourcemodule EvaluationFormTargetConfiguration = Awso_connect.Values.EvaluationFormTargetConfiguration

Configuration that specifies the target for an evaluation form.

Sourcemodule EvaluationFormScoringStatus = Awso_connect.Values.EvaluationFormScoringStatus
Sourcemodule EvaluationFormScoringMode = Awso_connect.Values.EvaluationFormScoringMode
Sourcemodule EvaluationFormScoringStrategy = Awso_connect.Values.EvaluationFormScoringStrategy

Information about scoring strategy for an evaluation form.

Sourcemodule EvaluationFormLanguageCode = Awso_connect.Values.EvaluationFormLanguageCode
Sourcemodule EvaluationFormLanguageConfiguration = Awso_connect.Values.EvaluationFormLanguageConfiguration

Language configuration for an evaluation form.

Sourcemodule EvaluationFormSectionTitle = Awso_connect.Values.EvaluationFormSectionTitle
Sourcemodule EvaluationFormQuestionInstructions = Awso_connect.Values.EvaluationFormQuestionInstructions
Sourcemodule EvaluationFormItemWeight = Awso_connect.Values.EvaluationFormItemWeight
Sourcemodule EvaluationFormQuestionAutomationAnswerSourceType = Awso_connect.Values.EvaluationFormQuestionAutomationAnswerSourceType
Sourcemodule EvaluationFormQuestionAutomationAnswerSource = Awso_connect.Values.EvaluationFormQuestionAutomationAnswerSource

A question automation answer.

Sourcemodule EvaluationFormTextQuestionAutomation = Awso_connect.Values.EvaluationFormTextQuestionAutomation

Information about the automation configuration in text questions.

Sourcemodule EvaluationFormTextQuestionProperties = Awso_connect.Values.EvaluationFormTextQuestionProperties

Information about properties for a text question in an evaluation form.

Sourcemodule EvaluationFormSingleSelectQuestionOptionText = Awso_connect.Values.EvaluationFormSingleSelectQuestionOptionText
Sourcemodule EvaluationFormQuestionAnswerScore = Awso_connect.Values.EvaluationFormQuestionAnswerScore
Sourcemodule EvaluationFormSingleSelectQuestionOption = Awso_connect.Values.EvaluationFormSingleSelectQuestionOption

Information about the automation configuration in single select questions.

Sourcemodule EvaluationFormSingleSelectQuestionOptionList = Awso_connect.Values.EvaluationFormSingleSelectQuestionOptionList
Sourcemodule EvaluationFormSingleSelectQuestionDisplayMode = Awso_connect.Values.EvaluationFormSingleSelectQuestionDisplayMode
Sourcemodule SingleSelectQuestionRuleCategoryAutomationLabel = Awso_connect.Values.SingleSelectQuestionRuleCategoryAutomationLabel
Sourcemodule SingleSelectQuestionRuleCategoryAutomationCondition = Awso_connect.Values.SingleSelectQuestionRuleCategoryAutomationCondition
Sourcemodule SingleSelectQuestionRuleCategoryAutomation = Awso_connect.Values.SingleSelectQuestionRuleCategoryAutomation

Information about the automation option based on a rule category for a single select question.

Sourcemodule EvaluationFormSingleSelectQuestionAutomationOption = Awso_connect.Values.EvaluationFormSingleSelectQuestionAutomationOption

Information about the automation option of a single select question.

Sourcemodule EvaluationFormSingleSelectQuestionAutomationOptionList = Awso_connect.Values.EvaluationFormSingleSelectQuestionAutomationOptionList
Sourcemodule EvaluationFormSingleSelectQuestionAutomation = Awso_connect.Values.EvaluationFormSingleSelectQuestionAutomation

Information about the automation configuration in single select questions. Automation options are evaluated in order, and the first matched option is applied. If no automation option matches, and there is a default option, then the default option is applied.

Sourcemodule EvaluationFormSingleSelectQuestionProperties = Awso_connect.Values.EvaluationFormSingleSelectQuestionProperties

Information about the options in single select questions.

Sourcemodule EvaluationFormNumericQuestionOption = Awso_connect.Values.EvaluationFormNumericQuestionOption

Information about the option range used for scoring in numeric questions.

Sourcemodule EvaluationFormNumericQuestionOptionList = Awso_connect.Values.EvaluationFormNumericQuestionOptionList
Sourcemodule NumericQuestionPropertyAutomationLabel = Awso_connect.Values.NumericQuestionPropertyAutomationLabel
Sourcemodule NumericQuestionPropertyValueAutomation = Awso_connect.Values.NumericQuestionPropertyValueAutomation

Information about the property value used in automation of a numeric questions. Label values are associated with minimum and maximum values for the numeric question. Sentiment scores have a minimum value of -5 and maximum value of 5. Duration labels, such as NON_TALK_TIME, CONTACT_DURATION, AGENT_INTERACTION_DURATION, CUSTOMER_HOLD_TIME have a minimum value of 0 and maximum value of 63072000. Percentages have a minimum value of 0 and maximum value of 100. NUMBER_OF_INTERRUPTIONS has a minimum value of 0 and maximum value of 1000.

Sourcemodule EvaluationFormNumericQuestionAutomation = Awso_connect.Values.EvaluationFormNumericQuestionAutomation

Information about the automation configuration in numeric questions.

Sourcemodule EvaluationFormNumericQuestionProperties = Awso_connect.Values.EvaluationFormNumericQuestionProperties

Information about properties for a numeric question in an evaluation form.

Sourcemodule EvaluationFormMultiSelectQuestionOptionText = Awso_connect.Values.EvaluationFormMultiSelectQuestionOptionText
Sourcemodule EvaluationFormMultiSelectQuestionOption = Awso_connect.Values.EvaluationFormMultiSelectQuestionOption

An option for a multi-select question in an evaluation form.

Sourcemodule EvaluationFormMultiSelectQuestionOptionList = Awso_connect.Values.EvaluationFormMultiSelectQuestionOptionList
Sourcemodule EvaluationFormMultiSelectQuestionDisplayMode = Awso_connect.Values.EvaluationFormMultiSelectQuestionDisplayMode
Sourcemodule MultiSelectQuestionRuleCategoryAutomationLabel = Awso_connect.Values.MultiSelectQuestionRuleCategoryAutomationLabel
Sourcemodule MultiSelectQuestionRuleCategoryAutomationCondition = Awso_connect.Values.MultiSelectQuestionRuleCategoryAutomationCondition
Sourcemodule MultiSelectQuestionRuleCategoryAutomation = Awso_connect.Values.MultiSelectQuestionRuleCategoryAutomation

Automation rule for multi-select questions based on rule categories.

Sourcemodule EvaluationFormMultiSelectQuestionAutomationOption = Awso_connect.Values.EvaluationFormMultiSelectQuestionAutomationOption

An automation option for a multi-select question.

Sourcemodule EvaluationFormMultiSelectQuestionAutomationOptionList = Awso_connect.Values.EvaluationFormMultiSelectQuestionAutomationOptionList
Sourcemodule EvaluationFormMultiSelectQuestionAutomation = Awso_connect.Values.EvaluationFormMultiSelectQuestionAutomation

Automation configuration for multi-select questions.

Sourcemodule EvaluationFormMultiSelectQuestionProperties = Awso_connect.Values.EvaluationFormMultiSelectQuestionProperties

Properties for a multi-select question in an evaluation form.

Sourcemodule EvaluationFormQuestionTypeProperties = Awso_connect.Values.EvaluationFormQuestionTypeProperties

Information about properties for a question in an evaluation form. The question type properties must be either for a numeric question or a single select question.

Sourcemodule EvaluationFormQuestionType = Awso_connect.Values.EvaluationFormQuestionType
Sourcemodule EvaluationFormQuestionTitle = Awso_connect.Values.EvaluationFormQuestionTitle
Sourcemodule EvaluationFormItemEnablementOperator = Awso_connect.Values.EvaluationFormItemEnablementOperator
Sourcemodule EvaluationFormItemSourceValuesComparator = Awso_connect.Values.EvaluationFormItemSourceValuesComparator
Sourcemodule EvaluationFormItemEnablementSourceValueType = Awso_connect.Values.EvaluationFormItemEnablementSourceValueType
Sourcemodule EvaluationFormItemEnablementSourceValue = Awso_connect.Values.EvaluationFormItemEnablementSourceValue

An enablement expression source value.

Sourcemodule EvaluationFormItemEnablementSourceValueList = Awso_connect.Values.EvaluationFormItemEnablementSourceValueList
Sourcemodule EvaluationFormItemEnablementSourceType = Awso_connect.Values.EvaluationFormItemEnablementSourceType
Sourcemodule EvaluationFormItemEnablementSource = Awso_connect.Values.EvaluationFormItemEnablementSource

An enablement expression source item.

Sourcemodule EvaluationFormItemEnablementExpression = Awso_connect.Values.EvaluationFormItemEnablementExpression

An expression that defines a basic building block of conditional enablement.

module EvaluationFormItemEnablementCondition = Awso_connect.Values.EvaluationFormItemEnablementCondition

A condition for item enablement.

module EvaluationFormItemEnablementConditionOperand = Awso_connect.Values.EvaluationFormItemEnablementConditionOperand

An operand of the enablement condition.

module EvaluationFormItemEnablementConditionOperandList = Awso_connect.Values.EvaluationFormItemEnablementConditionOperandList
Sourcemodule EvaluationFormItemEnablementAction = Awso_connect.Values.EvaluationFormItemEnablementAction
Sourcemodule EvaluationFormItemEnablementConfiguration = Awso_connect.Values.EvaluationFormItemEnablementConfiguration

An item enablement configuration.

Sourcemodule EvaluationFormQuestion = Awso_connect.Values.EvaluationFormQuestion

Information about a question from an evaluation form.

module EvaluationFormItem = Awso_connect.Values.EvaluationFormItem

Information about an item from an evaluation form. The item must be either a section or a question.

module EvaluationFormItemsList = Awso_connect.Values.EvaluationFormItemsList
module EvaluationFormSection = Awso_connect.Values.EvaluationFormSection

Information about a section from an evaluation form. A section can contain sections and/or questions. Evaluation forms can only contain sections and subsections (two level nesting).

Sourcemodule EvaluationFormDescription = Awso_connect.Values.EvaluationFormDescription
Sourcemodule EvaluationFormAutoEvaluationConfiguration = Awso_connect.Values.EvaluationFormAutoEvaluationConfiguration

The automatic evaluation configuration of an evaluation form.

Sourcemodule CreateEvaluationFormRequest = Awso_connect.Values.CreateEvaluationFormRequest

Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. Question and section identifiers cannot be duplicated within the same evaluation form.

Sourcemodule CreateEvaluationFormResponse = Awso_connect.Values.CreateEvaluationFormResponse

Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. Question and section identifiers cannot be duplicated within the same evaluation form.

Sourcemodule WeekdayOccurrenceInteger = Awso_connect.Values.WeekdayOccurrenceInteger
Sourcemodule IntervalPositiveInteger = Awso_connect.Values.IntervalPositiveInteger

Specifies the detailed pattern for event recurrence. Use this to define complex scheduling rules such as "every 2nd Tuesday of the month" or "every 3 months on the 15th".

Defines the recurrence configuration for overrides. This configuration uses a recurrence pattern to specify when and how frequently an event should repeat.

Sourcemodule HoursOfOperationOverrideYearMonthDayDateFormat = Awso_connect.Values.HoursOfOperationOverrideYearMonthDayDateFormat

The start time or end time for an hours of operation override.

Sourcemodule HoursOfOperationOverrideConfig = Awso_connect.Values.HoursOfOperationOverrideConfig

Information about the hours of operation override config: day, start time, and end time.

Sourcemodule HoursOfOperationOverrideConfigList = Awso_connect.Values.HoursOfOperationOverrideConfigList
Sourcemodule CreateHoursOfOperationOverrideRequest = Awso_connect.Values.CreateHoursOfOperationOverrideRequest

Creates an hours of operation override in an Amazon Connect hours of operation resource.

Sourcemodule HoursOfOperationOverrideId = Awso_connect.Values.HoursOfOperationOverrideId
Sourcemodule CreateHoursOfOperationOverrideResponse = Awso_connect.Values.CreateHoursOfOperationOverrideResponse

Creates an hours of operation override in an Amazon Connect hours of operation resource.

Sourcemodule HoursOfOperationDescription = Awso_connect.Values.HoursOfOperationDescription
Sourcemodule HoursOfOperationTimeSlice = Awso_connect.Values.HoursOfOperationTimeSlice

The start time or end time for an hours of operation.

Sourcemodule HoursOfOperationConfig = Awso_connect.Values.HoursOfOperationConfig

Contains information about the hours of operation.

Sourcemodule HoursOfOperationConfigList = Awso_connect.Values.HoursOfOperationConfigList
Sourcemodule CreateHoursOfOperationRequest = Awso_connect.Values.CreateHoursOfOperationRequest

Creates hours of operation.

Sourcemodule CreateHoursOfOperationResponse = Awso_connect.Values.CreateHoursOfOperationResponse

Creates hours of operation.

This API is in preview release for Amazon Connect and is subject to change. Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect. For more information, see Create an Amazon Connect instance in the Amazon Connect Administrator Guide. Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.

Sourcemodule CreateInstanceResponse = Awso_connect.Values.CreateInstanceResponse

This API is in preview release for Amazon Connect and is subject to change. Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect. For more information, see Create an Amazon Connect instance in the Amazon Connect Administrator Guide. Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.

Sourcemodule CreateIntegrationAssociationRequest = Awso_connect.Values.CreateIntegrationAssociationRequest

Creates an Amazon Web Services resource association with an Amazon Connect instance.

Sourcemodule IntegrationAssociationId = Awso_connect.Values.IntegrationAssociationId
Sourcemodule CreateIntegrationAssociationResponse = Awso_connect.Values.CreateIntegrationAssociationResponse

Creates an Amazon Web Services resource association with an Amazon Connect instance.

The unique identifier for a notification.

A localized string value. Maximum length is 500 characters.

Sourcemodule CreateNotificationRequest = Awso_connect.Values.CreateNotificationRequest

Creates a new notification to be delivered to specified recipients. Notifications can include localized content with links, and an optional expiration time. Recipients can be specified as individual user ARNs or instance ARNs to target all users in an instance.

Sourcemodule CreateNotificationResponse = Awso_connect.Values.CreateNotificationResponse

Creates a new notification to be delivered to specified recipients. Notifications can include localized content with links, and an optional expiration time. Recipients can be specified as individual user ARNs or instance ARNs to target all users in an instance.

Sourcemodule ParticipantDetailsToAdd = Awso_connect.Values.ParticipantDetailsToAdd

The details to add for the participant.

Sourcemodule CreateParticipantRequest = Awso_connect.Values.CreateParticipantRequest

Adds a new participant into an on-going chat contact or webRTC call. For more information, see Customize chat flow experiences by integrating custom participants or Enable multi-user web, in-app, and video calling.

Sourcemodule ParticipantTokenCredentials = Awso_connect.Values.ParticipantTokenCredentials

The credentials used by the participant.

Sourcemodule CreateParticipantResponse = Awso_connect.Values.CreateParticipantResponse

Adds a new participant into an on-going chat contact or webRTC call. For more information, see Customize chat flow experiences by integrating custom participants or Enable multi-user web, in-app, and video calling.

Sourcemodule CreatePersistentContactAssociationRequest = Awso_connect.Values.CreatePersistentContactAssociationRequest

Enables rehydration of chats for the lifespan of a contact. For more information about chat rehydration, see Enable persistent chat in the Amazon Connect Administrator Guide.

Sourcemodule CreatePersistentContactAssociationResponse = Awso_connect.Values.CreatePersistentContactAssociationResponse

Enables rehydration of chats for the lifespan of a contact. For more information about chat rehydration, see Enable persistent chat in the Amazon Connect Administrator Guide.

Sourcemodule PredefinedAttributeStringValuesList = Awso_connect.Values.PredefinedAttributeStringValuesList
Sourcemodule PredefinedAttributeValues = Awso_connect.Values.PredefinedAttributeValues

Information about values of a predefined attribute.

Sourcemodule PredefinedAttributePurposeName = Awso_connect.Values.PredefinedAttributePurposeName
Sourcemodule PredefinedAttributePurposeNameList = Awso_connect.Values.PredefinedAttributePurposeNameList
Sourcemodule EnableValueValidationOnAssociation = Awso_connect.Values.EnableValueValidationOnAssociation
Sourcemodule InputPredefinedAttributeConfiguration = Awso_connect.Values.InputPredefinedAttributeConfiguration

Custom metadata that is associated to predefined attributes to control behavior in upstream services, such as controlling how a predefined attribute should be displayed in the Amazon Connect admin website.

Sourcemodule CreatePredefinedAttributeRequest = Awso_connect.Values.CreatePredefinedAttributeRequest

Creates a new predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. For the predefined attributes per instance quota, see Amazon Connect quotas. Use cases Following are common uses cases for this API: Create an attribute for routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Create an attribute for business unit name that has a list of predefined business unit names used in your organization. This is a use case where information for a contact varies between transfers or conferences. For more information, see Use contact segment attributes. Endpoints: See Amazon Connect endpoints and quotas.

Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.

Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.

Sourcemodule CreatePushNotificationRegistrationRequest = Awso_connect.Values.CreatePushNotificationRegistrationRequest

Creates registration for a device token and a chat contact to receive real-time push notifications. For more information about push notifications, see Set up push notifications in Amazon Connect for mobile chat in the Amazon Connect Administrator Guide.

Sourcemodule CreatePushNotificationRegistrationResponse = Awso_connect.Values.CreatePushNotificationRegistrationResponse

Creates registration for a device token and a chat contact to receive real-time push notifications. For more information about push notifications, see Set up push notifications in Amazon Connect for mobile chat in the Amazon Connect Administrator Guide.

The outbound email address ID.

The outbound caller ID name, number, and outbound whisper flow.

Creates a new queue for the specified Amazon Connect instance. If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException. Only use the phone number ARN format that doesn't contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API. If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.

Creates a new queue for the specified Amazon Connect instance. If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException. Only use the phone number ARN format that doesn't contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API. If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.

Sourcemodule QuickConnectDescription = Awso_connect.Values.QuickConnectDescription
Sourcemodule UserQuickConnectConfig = Awso_connect.Values.UserQuickConnectConfig

Contains information about the quick connect configuration settings for a user. The contact flow must be of type Transfer to Agent.

Sourcemodule QueueQuickConnectConfig = Awso_connect.Values.QueueQuickConnectConfig

Contains information about a queue for a quick connect. The flow must be of type Transfer to Queue.

Sourcemodule PhoneNumberQuickConnectConfig = Awso_connect.Values.PhoneNumberQuickConnectConfig

Contains information about a phone number for a quick connect.

Sourcemodule FlowQuickConnectConfig = Awso_connect.Values.FlowQuickConnectConfig

Configuration for quick connect.

Contains configuration settings for a quick connect.

Sourcemodule CreateQuickConnectRequest = Awso_connect.Values.CreateQuickConnectRequest

Creates a quick connect for the specified Amazon Connect instance.

Sourcemodule CreateQuickConnectResponse = Awso_connect.Values.CreateQuickConnectResponse

Creates a quick connect for the specified Amazon Connect instance.

Sourcemodule RoutingProfileDescription = Awso_connect.Values.RoutingProfileDescription

Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Sourcemodule CreateRoutingProfileRequest = Awso_connect.Values.CreateRoutingProfileRequest

Creates a new routing profile.

Sourcemodule CreateRoutingProfileResponse = Awso_connect.Values.CreateRoutingProfileResponse

Creates a new routing profile.

Sourcemodule RuleTriggerEventSource = Awso_connect.Values.RuleTriggerEventSource

The name of the event source. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate | OnContactEvaluationSubmit | OnMetricDataUpdate.

Sourcemodule UpdateCaseActionDefinition = Awso_connect.Values.UpdateCaseActionDefinition

The UpdateCase action definition.

Sourcemodule TaskDescriptionExpression = Awso_connect.Values.TaskDescriptionExpression

Information about the task action.

Sourcemodule SubmitAutoEvaluationActionDefinition = Awso_connect.Values.SubmitAutoEvaluationActionDefinition

Information about the submit automated evaluation action.

Sourcemodule NotificationRecipientType = Awso_connect.Values.NotificationRecipientType

The type of notification recipient.

Sourcemodule NotificationDeliveryType = Awso_connect.Values.NotificationDeliveryType
Sourcemodule NotificationContentType = Awso_connect.Values.NotificationContentType
Sourcemodule SendNotificationActionDefinition = Awso_connect.Values.SendNotificationActionDefinition

Information about the send notification action.

Sourcemodule EventBridgeActionDefinition = Awso_connect.Values.EventBridgeActionDefinition

The EventBridge action definition.

Sourcemodule EndAssociatedTasksActionDefinition = Awso_connect.Values.EndAssociatedTasksActionDefinition

End associated tasks related to a case.

Information about the action to be performed when a rule is triggered.

Creates a rule for the specified Amazon Connect instance. Use the Rules Function language to code conditions for the rule.

Creates a rule for the specified Amazon Connect instance. Use the Rules Function language to code conditions for the rule.

Sourcemodule CreateSecurityProfileName = Awso_connect.Values.CreateSecurityProfileName
Sourcemodule TagRestrictedResourceName = Awso_connect.Values.TagRestrictedResourceName
Sourcemodule TagRestrictedResourceList = Awso_connect.Values.TagRestrictedResourceList
Sourcemodule SecurityProfileDescription = Awso_connect.Values.SecurityProfileDescription
Sourcemodule SecurityProfilePermission = Awso_connect.Values.SecurityProfilePermission
Sourcemodule HierarchyRestrictedResourceName = Awso_connect.Values.HierarchyRestrictedResourceName
Sourcemodule HierarchyRestrictedResourceList = Awso_connect.Values.HierarchyRestrictedResourceList
Sourcemodule IAMRestrictedPrimaryValue = Awso_connect.Values.IAMRestrictedPrimaryValue
Sourcemodule PrimaryAttributeContextKeyName = Awso_connect.Values.PrimaryAttributeContextKeyName

A primary attribute value.

Sourcemodule PrimaryAttributeValuesSet = Awso_connect.Values.PrimaryAttributeValuesSet
Sourcemodule PrimaryAttributeAccessControlConfigurationItem = Awso_connect.Values.PrimaryAttributeAccessControlConfigurationItem

A primary attribute access control configuration item.

Sourcemodule DataTableAccessControlConfiguration = Awso_connect.Values.DataTableAccessControlConfiguration

A data table access control configuration.

Sourcemodule GranularAccessControlConfiguration = Awso_connect.Values.GranularAccessControlConfiguration

Contains granular access control configuration for security profiles, including data table access permissions.

Sourcemodule CreateSecurityProfileRequest = Awso_connect.Values.CreateSecurityProfileRequest

Creates a security profile. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule CreateSecurityProfileResponse = Awso_connect.Values.CreateSecurityProfileResponse

Creates a security profile. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule TaskTemplateFieldIdentifier = Awso_connect.Values.TaskTemplateFieldIdentifier

The identifier of the task template field.

Sourcemodule TaskTemplateFieldDescription = Awso_connect.Values.TaskTemplateFieldDescription
Sourcemodule TaskTemplateSingleSelectOption = Awso_connect.Values.TaskTemplateSingleSelectOption

Describes a single task template field.

Sourcemodule TaskTemplateDescription = Awso_connect.Values.TaskTemplateDescription
Sourcemodule TaskTemplateFieldValue = Awso_connect.Values.TaskTemplateFieldValue
Sourcemodule TaskTemplateDefaultFieldValue = Awso_connect.Values.TaskTemplateDefaultFieldValue

Describes a default field and its corresponding value.

Sourcemodule TaskTemplateDefaultFieldValueList = Awso_connect.Values.TaskTemplateDefaultFieldValueList

Describes default values for fields on a template.

Information about a required field.

Sourcemodule RequiredTaskTemplateFields = Awso_connect.Values.RequiredTaskTemplateFields

Indicates a field that is read-only to an agent.

Sourcemodule ReadOnlyTaskTemplateFields = Awso_connect.Values.ReadOnlyTaskTemplateFields

A field that is invisible to an agent.

Sourcemodule InvisibleTaskTemplateFields = Awso_connect.Values.InvisibleTaskTemplateFields
Sourcemodule TaskTemplateConstraints = Awso_connect.Values.TaskTemplateConstraints

Describes constraints that apply to the template fields.

Sourcemodule CreateTaskTemplateRequest = Awso_connect.Values.CreateTaskTemplateRequest

Creates a new task template in the specified Amazon Connect instance.

Sourcemodule PropertyValidationExceptionReason = Awso_connect.Values.PropertyValidationExceptionReason
Sourcemodule PropertyValidationExceptionProperty = Awso_connect.Values.PropertyValidationExceptionProperty

Contains information about why a property is not valid.

Sourcemodule PropertyValidationExceptionPropertyList = Awso_connect.Values.PropertyValidationExceptionPropertyList
Sourcemodule PropertyValidationException = Awso_connect.Values.PropertyValidationException

The property is not valid.

Sourcemodule CreateTaskTemplateResponse = Awso_connect.Values.CreateTaskTemplateResponse

Creates a new task template in the specified Amazon Connect instance.

Sourcemodule TestCaseInitializationData = Awso_connect.Values.TestCaseInitializationData
Sourcemodule VoiceCallEntryPointParameters = Awso_connect.Values.VoiceCallEntryPointParameters

Parameters for initiating a voice call test.

Sourcemodule TestCaseEntryPointType = Awso_connect.Values.TestCaseEntryPointType

Defines the starting point for a test case.

Creates a test case with its content and metadata for the specified Amazon Connect instance.

Sourcemodule InvalidTestCaseException = Awso_connect.Values.InvalidTestCaseException

The test is not valid.

Sourcemodule CreateTestCaseResponse = Awso_connect.Values.CreateTestCaseResponse

Creates a test case with its content and metadata for the specified Amazon Connect instance.

Sourcemodule CreateTrafficDistributionGroupRequest = Awso_connect.Values.CreateTrafficDistributionGroupRequest

Creates a traffic distribution group given an Amazon Connect instance that has been replicated. The SignInConfig distribution is available only on a default TrafficDistributionGroup (see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified SignInConfig and a non-default TrafficDistributionGroup, an InvalidRequestException is returned. For more information about creating traffic distribution groups, see Set up traffic distribution groups in the Amazon Connect Administrator Guide.

Sourcemodule TrafficDistributionGroupArn = Awso_connect.Values.TrafficDistributionGroupArn
Sourcemodule ResourceNotReadyException = Awso_connect.Values.ResourceNotReadyException

The resource is not ready.

Sourcemodule CreateTrafficDistributionGroupResponse = Awso_connect.Values.CreateTrafficDistributionGroupResponse

Creates a traffic distribution group given an Amazon Connect instance that has been replicated. The SignInConfig distribution is available only on a default TrafficDistributionGroup (see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified SignInConfig and a non-default TrafficDistributionGroup, an InvalidRequestException is returned. For more information about creating traffic distribution groups, see Set up traffic distribution groups in the Amazon Connect Administrator Guide.

Creates a use case for an integration association.

Creates a use case for an integration association.

Sourcemodule CreateUserHierarchyGroupRequest = Awso_connect.Values.CreateUserHierarchyGroupRequest

Creates a new user hierarchy group.

Sourcemodule CreateUserHierarchyGroupResponse = Awso_connect.Values.CreateUserHierarchyGroupResponse

Creates a new user hierarchy group.

Sourcemodule VoiceEnhancementConfig = Awso_connect.Values.VoiceEnhancementConfig

Configuration settings for voice enhancement.

Sourcemodule VoiceEnhancementConfigs = Awso_connect.Values.VoiceEnhancementConfigs
include module type of struct include Awso_connect.Values_1 end

Contains information about the phone configuration settings for a user.

Contains information about the identity of a user. For Amazon Connect instances that are created with the EXISTING_DIRECTORY identity management type, FirstName, LastName, and Email cannot be updated from within Amazon Connect because they are managed by the directory. The FirstName and LastName length constraints below apply only to instances using SAML for identity management. If you are using Amazon Connect for identity management, the length constraints are 1-255 for FirstName, and 1-256 for LastName.

Configuration settings for phone type and phone number.

Sourcemodule PersistentConnectionConfig = Awso_connect.Values.PersistentConnectionConfig

Configuration settings for persistent connection for a specific channel.

Sourcemodule PersistentConnectionConfigs = Awso_connect.Values.PersistentConnectionConfigs

Creates a user account for the specified Amazon Connect instance. Certain UserIdentityInfo parameters are required in some situations. For example, Email, FirstName and LastName are required if you are using Amazon Connect or SAML for identity management. Fields in PhoneConfig cannot be set simultaneously with their corresponding channel-specific configuration parameters. Specifically: PhoneConfig.AutoAccept conflicts with AutoAcceptConfigs PhoneConfig.AfterContactWorkTimeLimit conflicts with AfterContactWorkConfigs PhoneConfig.PhoneType and PhoneConfig.PhoneNumber conflict with PhoneNumberConfigs PhoneConfig.PersistentConnection conflicts with PersistentConnectionConfigs We recommend using channel-specific parameters such as AutoAcceptConfigs, AfterContactWorkConfigs, PhoneNumberConfigs, PersistentConnectionConfigs, and VoiceEnhancementConfigs for per-channel configuration. For information about how to create users using the Amazon Connect admin website, see Add Users in the Amazon Connect Administrator Guide.

Creates a user account for the specified Amazon Connect instance. Certain UserIdentityInfo parameters are required in some situations. For example, Email, FirstName and LastName are required if you are using Amazon Connect or SAML for identity management. Fields in PhoneConfig cannot be set simultaneously with their corresponding channel-specific configuration parameters. Specifically: PhoneConfig.AutoAccept conflicts with AutoAcceptConfigs PhoneConfig.AfterContactWorkTimeLimit conflicts with AfterContactWorkConfigs PhoneConfig.PhoneType and PhoneConfig.PhoneNumber conflict with PhoneNumberConfigs PhoneConfig.PersistentConnection conflicts with PersistentConnectionConfigs We recommend using channel-specific parameters such as AutoAcceptConfigs, AfterContactWorkConfigs, PhoneNumberConfigs, PersistentConnectionConfigs, and VoiceEnhancementConfigs for per-channel configuration. For information about how to create users using the Amazon Connect admin website, see Add Users in the Amazon Connect Administrator Guide.

View content containing all content necessary to render a view except for runtime input data and the runtime input schema, which is auto-generated by this operation.

Creates a new view with the possible status of SAVED or PUBLISHED. The views will have a unique name for each connect instance. It performs basic content validation if the status is SAVED or full content validation if the status is set to PUBLISHED. An error is returned if validation fails. It associates either the $SAVED qualifier or both of the $SAVED and $LATEST qualifiers with the provided view content based on the status. The view is idempotent if ClientToken is provided.

View content containing all content necessary to render a view except for runtime input data.

A view resource object. Contains metadata and content necessary to render the view.

Sourcemodule TooManyRequestsException = Awso_connect.Values.TooManyRequestsException

Displayed when rate-related API limits are exceeded.

Sourcemodule ResourceInUseException = Awso_connect.Values.ResourceInUseException

That resource is already in use (for example, you're trying to add a record with the same name as an existing record). If you are trying to delete a resource (for example, DeleteHoursOfOperation or DeletePredefinedAttribute), remove its reference from related resources and then try again.

Creates a new view with the possible status of SAVED or PUBLISHED. The views will have a unique name for each connect instance. It performs basic content validation if the status is SAVED or full content validation if the status is set to PUBLISHED. An error is returned if validation fails. It associates either the $SAVED qualifier or both of the $SAVED and $LATEST qualifiers with the provided view content based on the status. The view is idempotent if ClientToken is provided.

Sourcemodule CreateViewVersionRequest = Awso_connect.Values.CreateViewVersionRequest

Publishes a new version of the view identifier. Versions are immutable and monotonically increasing. It returns the highest version if there is no change in content compared to that version. An error is displayed if the supplied ViewContentSha256 is different from the ViewContentSha256 of the $LATEST alias.

Sourcemodule CreateViewVersionResponse = Awso_connect.Values.CreateViewVersionResponse

Publishes a new version of the view identifier. Versions are immutable and monotonically increasing. It returns the highest version if there is no change in content compared to that version. An error is displayed if the supplied ViewContentSha256 is different from the ViewContentSha256 of the $LATEST alias.

Sourcemodule CreateVocabularyRequest = Awso_connect.Values.CreateVocabularyRequest

Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.

Sourcemodule CreateVocabularyResponse = Awso_connect.Values.CreateVocabularyResponse

Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.

Sourcemodule Page = Awso_connect.Values.Page
Sourcemodule CreateWorkspacePageRequest = Awso_connect.Values.CreateWorkspacePageRequest

Associates a view with a page in a workspace, defining what users see when they navigate to that page.

Sourcemodule CreateWorkspacePageResponse = Awso_connect.Values.CreateWorkspacePageResponse

Associates a view with a page in a workspace, defining what users see when they navigate to that page.

Contains font family configuration for workspace themes.

Sourcemodule WorkspaceThemeTypography = Awso_connect.Values.WorkspaceThemeTypography

Contains typography configuration for a workspace theme.

Contains primary color configuration for a workspace theme.

Contains color configuration for navigation elements in a workspace theme.

Contains color configuration for header elements in a workspace theme.

Contains color configuration for canvas elements in a workspace theme.

Contains color palette configuration for different areas of a workspace.

Contains logo image configuration for workspace themes.

Contains image configuration for a workspace theme.

Contains detailed theme configuration for a workspace, including colors, images, and typography.

Contains theme configuration for a workspace, supporting both light and dark modes.

Sourcemodule CreateWorkspaceRequest = Awso_connect.Values.CreateWorkspaceRequest

Creates a workspace that defines the user experience by mapping views to pages. Workspaces can be assigned to users or routing profiles.

Sourcemodule CreateWorkspaceResponse = Awso_connect.Values.CreateWorkspaceResponse

Creates a workspace that defines the user experience by mapping views to pages. Workspaces can be assigned to users or routing profiles.

Contains credentials to use for federation.

Contains information about a real-time metric. For a description of each metric, see Metrics definitions in the Amazon Connect Administrator Guide. Only one of either the Name or MetricId is required.

Contains the data for a real-time metric.

Sourcemodule CurrentMetricDataCollections = Awso_connect.Values.CurrentMetricDataCollections
Sourcemodule RoutingProfileReference = Awso_connect.Values.RoutingProfileReference

Information about the routing profile assigned to the user.

Contains information about the dimensions for a set of metrics.

Contains information about a set of real-time metrics.

Sourcemodule CurrentMetricSortCriteria = Awso_connect.Values.CurrentMetricSortCriteria

The way to sort the resulting response based on metrics. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

Sourcemodule CurrentMetricSortCriteriaMaxOne = Awso_connect.Values.CurrentMetricSortCriteriaMaxOne
Sourcemodule CustomerProfileAttributesSerialized = Awso_connect.Values.CustomerProfileAttributesSerialized

Represents a data table in Amazon Connect. A data table is a JSON-like data structure where attributes and values are dynamically set by customers. Customers can reference table values within call flows, applications, views, and workspaces to pinpoint dynamic configuration that changes their contact center's behavior in a predetermined and safe way.

Sourcemodule DataTableEvaluatedValue = Awso_connect.Values.DataTableEvaluatedValue

A data table evaluated value.

Sourcemodule DataTableEvaluatedValueList = Awso_connect.Values.DataTableEvaluatedValueList
module DataTableSearchConditionList = Awso_connect.Values.DataTableSearchConditionList
module DataTableSearchCriteria = Awso_connect.Values.DataTableSearchCriteria

A data table search criteria.

A data table search filter.

A data table summary.

Sourcemodule DataTableValueEvaluationSet = Awso_connect.Values.DataTableValueEvaluationSet

A data table value evaluation set.

Sourcemodule DataTableValueEvaluationSetList = Awso_connect.Values.DataTableValueEvaluationSetList

A data table value summary.

Sourcemodule DataTableValueSummaryList = Awso_connect.Values.DataTableValueSummaryList
Sourcemodule DateYearMonthDayFormat = Awso_connect.Values.DateYearMonthDayFormat

An object to specify the hours of operation override date condition.

Information about a reference when the referenceType is DATE. Otherwise, null.

Sourcemodule DateTimeComparisonType = Awso_connect.Values.DateTimeComparisonType

A datetime search condition for Search APIs.

Sourcemodule DeactivateEvaluationFormRequest = Awso_connect.Values.DeactivateEvaluationFormRequest

Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form.

Sourcemodule DeactivateEvaluationFormResponse = Awso_connect.Values.DeactivateEvaluationFormResponse

Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form.

A decimal search condition for Search APIs.

Contains information about a default vocabulary.

Sourcemodule DeleteAttachedFileRequest = Awso_connect.Values.DeleteAttachedFileRequest

Request to DeleteAttachedFile API

Sourcemodule DeleteAttachedFileResponse = Awso_connect.Values.DeleteAttachedFileResponse

Response from DeleteAttachedFile API

Sourcemodule DeleteContactEvaluationRequest = Awso_connect.Values.DeleteContactEvaluationRequest

Deletes a contact evaluation in the specified Amazon Connect instance.

Sourcemodule DeleteContactFlowModuleAliasRequest = Awso_connect.Values.DeleteContactFlowModuleAliasRequest

Removes an alias reference, breaking the named connection to the underlying module version without affecting the version itself.

Sourcemodule DeleteContactFlowModuleAliasResponse = Awso_connect.Values.DeleteContactFlowModuleAliasResponse

Removes an alias reference, breaking the named connection to the underlying module version without affecting the version itself.

Sourcemodule DeleteContactFlowModuleRequest = Awso_connect.Values.DeleteContactFlowModuleRequest

Deletes the specified flow module.

Sourcemodule DeleteContactFlowModuleResponse = Awso_connect.Values.DeleteContactFlowModuleResponse

Deletes the specified flow module.

Sourcemodule DeleteContactFlowModuleVersionRequest = Awso_connect.Values.DeleteContactFlowModuleVersionRequest

Removes a specific version of a contact flow module.

Sourcemodule DeleteContactFlowModuleVersionResponse = Awso_connect.Values.DeleteContactFlowModuleVersionResponse

Removes a specific version of a contact flow module.

Sourcemodule DeleteContactFlowRequest = Awso_connect.Values.DeleteContactFlowRequest

Deletes a flow for the specified Amazon Connect instance.

Sourcemodule DeleteContactFlowResponse = Awso_connect.Values.DeleteContactFlowResponse

Deletes a flow for the specified Amazon Connect instance.

Sourcemodule DeleteContactFlowVersionRequest = Awso_connect.Values.DeleteContactFlowVersionRequest

Deletes the particular version specified in flow version identifier.

Sourcemodule DeleteContactFlowVersionResponse = Awso_connect.Values.DeleteContactFlowVersionResponse

Deletes the particular version specified in flow version identifier.

Sourcemodule DeleteDataTableAttributeRequest = Awso_connect.Values.DeleteDataTableAttributeRequest

Deletes an attribute and all its values from a data table.

Sourcemodule DeleteDataTableAttributeResponse = Awso_connect.Values.DeleteDataTableAttributeResponse

Deletes an attribute and all its values from a data table.

Sourcemodule DeleteDataTableRequest = Awso_connect.Values.DeleteDataTableRequest

Deletes a data table and all associated attributes, versions, audits, and values. Does not update any references to the data table, even from other data tables. This includes dynamic values and conditional validations. System managed data tables are not deletable by customers. API users may delete the table at any time. When deletion is requested from the admin website, a warning is shown alerting the user of the most recent time the table and its values were accessed.

Sourcemodule DeleteDataTableResponse = Awso_connect.Values.DeleteDataTableResponse

Deletes a data table and all associated attributes, versions, audits, and values. Does not update any references to the data table, even from other data tables. This includes dynamic values and conditional validations. System managed data tables are not deletable by customers. API users may delete the table at any time. When deletion is requested from the admin website, a warning is shown alerting the user of the most recent time the table and its values were accessed.

Sourcemodule DeleteEmailAddressRequest = Awso_connect.Values.DeleteEmailAddressRequest

Deletes email address from the specified Amazon Connect instance.

Sourcemodule DeleteEmailAddressResponse = Awso_connect.Values.DeleteEmailAddressResponse

Deletes email address from the specified Amazon Connect instance.

Sourcemodule DeleteEvaluationFormRequest = Awso_connect.Values.DeleteEvaluationFormRequest

Deletes an evaluation form in the specified Amazon Connect instance. If the version property is provided, only the specified version of the evaluation form is deleted. If no version is provided, then the full form (all versions) is deleted.

Sourcemodule DeleteHoursOfOperationOverrideRequest = Awso_connect.Values.DeleteHoursOfOperationOverrideRequest

Deletes an hours of operation override in an Amazon Connect hours of operation resource.

Sourcemodule DeleteHoursOfOperationRequest = Awso_connect.Values.DeleteHoursOfOperationRequest

Deletes an hours of operation.

This API is in preview release for Amazon Connect and is subject to change. Deletes the Amazon Connect instance. For more information, see Delete your Amazon Connect instance in the Amazon Connect Administrator Guide. Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.

Sourcemodule DeleteIntegrationAssociationRequest = Awso_connect.Values.DeleteIntegrationAssociationRequest

Deletes an Amazon Web Services resource association from an Amazon Connect instance. The association must not have any use cases associated with it.

Sourcemodule DeleteNotificationRequest = Awso_connect.Values.DeleteNotificationRequest

Deletes a notification. Once deleted, the notification is no longer visible to all users and cannot be managed through the Admin Website or APIs.

Sourcemodule DeleteNotificationResponse = Awso_connect.Values.DeleteNotificationResponse

The response from deleting a notification.

Sourcemodule DeletePredefinedAttributeRequest = Awso_connect.Values.DeletePredefinedAttributeRequest

Deletes a predefined attribute from the specified Amazon Connect instance.

Deletes a prompt.

Sourcemodule DeletePushNotificationRegistrationRequest = Awso_connect.Values.DeletePushNotificationRegistrationRequest

Deletes registration for a device token and a chat contact.

Sourcemodule DeletePushNotificationRegistrationResponse = Awso_connect.Values.DeletePushNotificationRegistrationResponse

Deletes registration for a device token and a chat contact.

Deletes a queue.

Sourcemodule DeleteQuickConnectRequest = Awso_connect.Values.DeleteQuickConnectRequest

Deletes a quick connect. After calling DeleteUser, it's important to call DeleteQuickConnect to delete any records related to the deleted users. This will help you: Avoid dangling resources that impact your service quotas. Remove deleted users so they don't appear to agents as transfer options. Avoid the disruption of other Amazon Connect processes, such as instance replication and syncing if you're using Amazon Connect Global Resiliency.

Sourcemodule DeleteRoutingProfileRequest = Awso_connect.Values.DeleteRoutingProfileRequest

Deletes a routing profile.

Deletes a rule for the specified Amazon Connect instance.

Sourcemodule DeleteSecurityProfileRequest = Awso_connect.Values.DeleteSecurityProfileRequest

Deletes a security profile.

Sourcemodule DeleteTaskTemplateRequest = Awso_connect.Values.DeleteTaskTemplateRequest

Deletes the task template.

Sourcemodule DeleteTaskTemplateResponse = Awso_connect.Values.DeleteTaskTemplateResponse

Deletes the task template.

Deletes the test case that has already been created for the specified Amazon Connect instance.

Sourcemodule DeleteTestCaseResponse = Awso_connect.Values.DeleteTestCaseResponse

Deletes the test case that has already been created for the specified Amazon Connect instance.

Sourcemodule DeleteTrafficDistributionGroupRequest = Awso_connect.Values.DeleteTrafficDistributionGroupRequest

Deletes a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created. For more information about deleting traffic distribution groups, see Delete traffic distribution groups in the Amazon Connect Administrator Guide.

Sourcemodule DeleteTrafficDistributionGroupResponse = Awso_connect.Values.DeleteTrafficDistributionGroupResponse

Deletes a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created. For more information about deleting traffic distribution groups, see Delete traffic distribution groups in the Amazon Connect Administrator Guide.

Deletes a use case from an integration association.

Sourcemodule DeleteUserHierarchyGroupRequest = Awso_connect.Values.DeleteUserHierarchyGroupRequest

Deletes an existing user hierarchy group. It must not be associated with any agents or have any active child groups.

Deletes a user account from the specified Amazon Connect instance. For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide. After calling DeleteUser, call DeleteQuickConnect to delete any records related to the deleted users. This will help you: Avoid dangling resources that impact your service quotas. Remove deleted users so they don't appear to agents as transfer options. Avoid the disruption of other Amazon Connect processes, such as instance replication and syncing if you're using Amazon Connect Global Resiliency.

Deletes the view entirely. It deletes the view and all associated qualifiers (versions and aliases).

Deletes the view entirely. It deletes the view and all associated qualifiers (versions and aliases).

Sourcemodule DeleteViewVersionRequest = Awso_connect.Values.DeleteViewVersionRequest

Deletes the particular version specified in ViewVersion identifier.

Sourcemodule DeleteViewVersionResponse = Awso_connect.Values.DeleteViewVersionResponse

Deletes the particular version specified in ViewVersion identifier.

Sourcemodule DeleteVocabularyRequest = Awso_connect.Values.DeleteVocabularyRequest

Deletes the vocabulary that has the given identifier.

Sourcemodule DeleteVocabularyResponse = Awso_connect.Values.DeleteVocabularyResponse

Deletes the vocabulary that has the given identifier.

Sourcemodule DeleteWorkspaceMediaRequest = Awso_connect.Values.DeleteWorkspaceMediaRequest

Deletes a media asset (such as a logo) from a workspace.

Sourcemodule DeleteWorkspaceMediaResponse = Awso_connect.Values.DeleteWorkspaceMediaResponse

Deletes a media asset (such as a logo) from a workspace.

Sourcemodule DeleteWorkspacePageRequest = Awso_connect.Values.DeleteWorkspacePageRequest

Removes the association between a view and a page in a workspace. The page will display the default view after deletion.

Sourcemodule DeleteWorkspacePageResponse = Awso_connect.Values.DeleteWorkspacePageResponse

Removes the association between a view and a page in a workspace. The page will display the default view after deletion.

Sourcemodule DeleteWorkspaceRequest = Awso_connect.Values.DeleteWorkspaceRequest

Deletes a workspace and removes all associated view and resource assignments.

Sourcemodule DeleteWorkspaceResponse = Awso_connect.Values.DeleteWorkspaceResponse

Deletes a workspace and removes all associated view and resource assignments.

Sourcemodule DescribeAgentStatusRequest = Awso_connect.Values.DescribeAgentStatusRequest

Describes an agent status.

Sourcemodule DescribeAgentStatusResponse = Awso_connect.Values.DescribeAgentStatusResponse

Describes an agent status.

Sourcemodule DescribeAttachedFilesConfigurationRequest = Awso_connect.Values.DescribeAttachedFilesConfigurationRequest

Describes the attached files configuration for the specified Amazon Connect instance and attachment scope. If a custom configuration exists for the specified attachment scope, the custom configuration is returned. If no custom configuration exists, the default configuration values for that attachment scope are returned.

Sourcemodule DescribeAttachedFilesConfigurationResponse = Awso_connect.Values.DescribeAttachedFilesConfigurationResponse

Describes the attached files configuration for the specified Amazon Connect instance and attachment scope. If a custom configuration exists for the specified attachment scope, the custom configuration is returned. If no custom configuration exists, the default configuration values for that attachment scope are returned.

Sourcemodule DescribeAuthenticationProfileRequest = Awso_connect.Values.DescribeAuthenticationProfileRequest

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Describes the target authentication profile.

Sourcemodule DescribeAuthenticationProfileResponse = Awso_connect.Values.DescribeAuthenticationProfileResponse

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Describes the target authentication profile.

Sourcemodule DescribeContactEvaluationRequest = Awso_connect.Values.DescribeContactEvaluationRequest

Describes a contact evaluation in the specified Amazon Connect instance.

Information about an evaluation form used in a contact evaluation.

Sourcemodule EvaluationScorePercentage = Awso_connect.Values.EvaluationScorePercentage

Information about scores of a contact evaluation item (section or question).

Information about notes for a contact evaluation.

Sourcemodule EvaluationReviewRequestCommentContent = Awso_connect.Values.EvaluationReviewRequestCommentContent
Sourcemodule EvaluationReviewRequestComment = Awso_connect.Values.EvaluationReviewRequestComment

A comment provided when requesting an evaluation review.

Sourcemodule EvaluationReviewRequestCommentList = Awso_connect.Values.EvaluationReviewRequestCommentList
Sourcemodule EvaluationReviewMetadata = Awso_connect.Values.EvaluationReviewMetadata

Metadata information about an evaluation review.

Sourcemodule EvaluationContactParticipant = Awso_connect.Values.EvaluationContactParticipant

Information about a contact participant in the evaluation.

Sourcemodule EvaluationAcknowledgerCommentString = Awso_connect.Values.EvaluationAcknowledgerCommentString
Sourcemodule EvaluationAcknowledgement = Awso_connect.Values.EvaluationAcknowledgement

Information about the evaluation acknowledgement.

Metadata information about a contact evaluation.

Sourcemodule EvaluationSuggestedAnswerStatus = Awso_connect.Values.EvaluationSuggestedAnswerStatus
Sourcemodule EvaluationTranscriptType = Awso_connect.Values.EvaluationTranscriptType
Sourcemodule EvaluationQuestionInputDetails = Awso_connect.Values.EvaluationQuestionInputDetails

Details of the input data used for automated question processing.

Sourcemodule EvaluationQuestionAnswerAnalysisType = Awso_connect.Values.EvaluationQuestionAnswerAnalysisType
Sourcemodule EvaluationSuggestedAnswerTranscriptSegment = Awso_connect.Values.EvaluationSuggestedAnswerTranscriptSegment
Sourcemodule EvaluationSuggestedAnswerTranscriptMillisOffset = Awso_connect.Values.EvaluationSuggestedAnswerTranscriptMillisOffset
Sourcemodule EvaluationSuggestedAnswerTranscriptMillisecondOffsets = Awso_connect.Values.EvaluationSuggestedAnswerTranscriptMillisecondOffsets

The milliseconds offset for transcript reference in suggested answer.

Sourcemodule EvaluationTranscriptPointOfInterest = Awso_connect.Values.EvaluationTranscriptPointOfInterest

Information about the point of interest in transcript provided to evaluation.

Sourcemodule EvaluationTranscriptPointsOfInterest = Awso_connect.Values.EvaluationTranscriptPointsOfInterest
Sourcemodule EvaluationSuggestedAnswerJustification = Awso_connect.Values.EvaluationSuggestedAnswerJustification
Sourcemodule EvaluationGenAIAnswerAnalysisDetails = Awso_connect.Values.EvaluationGenAIAnswerAnalysisDetails

An analysis for a generative AI answer to the question.

Sourcemodule QuestionRuleCategoryAutomationLabel = Awso_connect.Values.QuestionRuleCategoryAutomationLabel
Sourcemodule QuestionRuleCategoryAutomationCondition = Awso_connect.Values.QuestionRuleCategoryAutomationCondition
Sourcemodule EvaluationAutomationRuleCategory = Awso_connect.Values.EvaluationAutomationRuleCategory

The Contact Lens category used by evaluation automation.

Sourcemodule EvaluationAutomationRuleCategoryList = Awso_connect.Values.EvaluationAutomationRuleCategoryList
Sourcemodule EvaluationContactLensAnswerAnalysisDetails = Awso_connect.Values.EvaluationContactLensAnswerAnalysisDetails

Analysis details providing explanation for Contact Lens automation decision.

Sourcemodule EvaluationQuestionAnswerAnalysisDetails = Awso_connect.Values.EvaluationQuestionAnswerAnalysisDetails

Detailed analysis results of the automated answer to the evaluation question.

Sourcemodule EvaluationAnswerDataStringValue = Awso_connect.Values.EvaluationAnswerDataStringValue
Sourcemodule EvaluationAnswerDataStringValueList = Awso_connect.Values.EvaluationAnswerDataStringValueList
Sourcemodule EvaluationAnswerDataNumericValue = Awso_connect.Values.EvaluationAnswerDataNumericValue

Information about answer data for a contact evaluation. Answer data must be either string, numeric, or not applicable.

Sourcemodule EvaluationSuggestedAnswer = Awso_connect.Values.EvaluationSuggestedAnswer

The information about the suggested answer for the question.

Sourcemodule EvaluationSuggestedAnswersList = Awso_connect.Values.EvaluationSuggestedAnswersList
Sourcemodule EvaluationAnswerOutput = Awso_connect.Values.EvaluationAnswerOutput

Information about output answers for a contact evaluation.

Sourcemodule EvaluationAnswersOutputMap = Awso_connect.Values.EvaluationAnswersOutputMap

Information about a contact evaluation.

Sourcemodule DescribeContactEvaluationResponse = Awso_connect.Values.DescribeContactEvaluationResponse

Describes a contact evaluation in the specified Amazon Connect instance.

Sourcemodule DescribeContactFlowModuleAliasRequest = Awso_connect.Values.DescribeContactFlowModuleAliasRequest

Retrieves detailed information about a specific alias, including which version it currently points to and its metadata.

Sourcemodule DescribeContactFlowModuleAliasResponse = Awso_connect.Values.DescribeContactFlowModuleAliasResponse

Retrieves detailed information about a specific alias, including which version it currently points to and its metadata.

Sourcemodule DescribeContactFlowModuleRequest = Awso_connect.Values.DescribeContactFlowModuleRequest

Describes the specified flow module. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

Sourcemodule DescribeContactFlowModuleResponse = Awso_connect.Values.DescribeContactFlowModuleResponse

Describes the specified flow module. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

Sourcemodule DescribeContactFlowRequest = Awso_connect.Values.DescribeContactFlowRequest

Describes the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published. Use arn:aws:.../contact-flow/{id}:{version} to retrieve the content of a specific flow version. In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED

Sourcemodule DescribeContactFlowResponse = Awso_connect.Values.DescribeContactFlowResponse

Describes the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published. Use arn:aws:.../contact-flow/{id}:{version} to retrieve the content of a specific flow version. In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED

Sourcemodule DescribeContactRequest = Awso_connect.Values.DescribeContactRequest

This API is in preview release for Amazon Connect and is subject to change. Describes the specified contact. Use cases Following are common uses cases for this API: Retrieve contact information such as the caller's phone number and the specific number the caller dialed to integrate into custom monitoring or custom agent experience solutions. Detect when a customer chat session disconnects due to a network issue on the agent's end. Use the DisconnectReason field in the ContactTraceRecord to detect this event and then re-queue the chat for followup. Identify after contact work (ACW) duration and call recordings information when a COMPLETED event is received by using the contact event stream. Important things to know SystemEndpoint is not populated for contacts with initiation method of MONITOR, QUEUE_TRANSFER, or CALLBACK Contact information remains available in Amazon Connect for 24 months from the InitiationTimestamp, and then it is deleted. Only contact information that is available in Amazon Connect is returned by this API. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule DescribeContactResponse = Awso_connect.Values.DescribeContactResponse

This API is in preview release for Amazon Connect and is subject to change. Describes the specified contact. Use cases Following are common uses cases for this API: Retrieve contact information such as the caller's phone number and the specific number the caller dialed to integrate into custom monitoring or custom agent experience solutions. Detect when a customer chat session disconnects due to a network issue on the agent's end. Use the DisconnectReason field in the ContactTraceRecord to detect this event and then re-queue the chat for followup. Identify after contact work (ACW) duration and call recordings information when a COMPLETED event is received by using the contact event stream. Important things to know SystemEndpoint is not populated for contacts with initiation method of MONITOR, QUEUE_TRANSFER, or CALLBACK Contact information remains available in Amazon Connect for 24 months from the InitiationTimestamp, and then it is deleted. Only contact information that is available in Amazon Connect is returned by this API. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule DescribeDataTableAttributeRequest = Awso_connect.Values.DescribeDataTableAttributeRequest

Returns detailed information for a specific data table attribute including its configuration, validation rules, and metadata. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.

Sourcemodule DescribeDataTableAttributeResponse = Awso_connect.Values.DescribeDataTableAttributeResponse

Returns detailed information for a specific data table attribute including its configuration, validation rules, and metadata. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.

Sourcemodule DescribeDataTableRequest = Awso_connect.Values.DescribeDataTableRequest

Returns all properties for a data table except for attributes and values. All properties from CreateDataTable are returned as well as properties for region replication, versioning, and system tables. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.

Sourcemodule DescribeDataTableResponse = Awso_connect.Values.DescribeDataTableResponse

Returns all properties for a data table except for attributes and values. All properties from CreateDataTable are returned as well as properties for region replication, versioning, and system tables. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.

Sourcemodule DescribeEmailAddressRequest = Awso_connect.Values.DescribeEmailAddressRequest

Describe email address form the specified Amazon Connect instance.

Sourcemodule DescribeEmailAddressResponse = Awso_connect.Values.DescribeEmailAddressResponse

Describe email address form the specified Amazon Connect instance.

Sourcemodule DescribeEvaluationFormRequest = Awso_connect.Values.DescribeEvaluationFormRequest

Describes an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described.

Sourcemodule EvaluationFormVersionStatus = Awso_connect.Values.EvaluationFormVersionStatus
Sourcemodule EvaluationFormVersionIsLocked = Awso_connect.Values.EvaluationFormVersionIsLocked

Information about the evaluation form.

Sourcemodule DescribeEvaluationFormResponse = Awso_connect.Values.DescribeEvaluationFormResponse

Describes an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described.

Sourcemodule DescribeHoursOfOperationOverrideRequest = Awso_connect.Values.DescribeHoursOfOperationOverrideRequest

Describes the hours of operation override.

Sourcemodule HoursOfOperationOverride = Awso_connect.Values.HoursOfOperationOverride

Information about the hours of operations override.

Sourcemodule DescribeHoursOfOperationOverrideResponse = Awso_connect.Values.DescribeHoursOfOperationOverrideResponse

Describes the hours of operation override.

Sourcemodule DescribeHoursOfOperationRequest = Awso_connect.Values.DescribeHoursOfOperationRequest

Describes the hours of operation.

Sourcemodule ParentHoursOfOperationsList = Awso_connect.Values.ParentHoursOfOperationsList

Information about of the hours of operation.

Sourcemodule DescribeHoursOfOperationResponse = Awso_connect.Values.DescribeHoursOfOperationResponse

Describes the hours of operation.

Sourcemodule DescribeInstanceAttributeRequest = Awso_connect.Values.DescribeInstanceAttributeRequest

This API is in preview release for Amazon Connect and is subject to change. Describes the specified instance attribute.

Sourcemodule DescribeInstanceAttributeResponse = Awso_connect.Values.DescribeInstanceAttributeResponse

This API is in preview release for Amazon Connect and is subject to change. Describes the specified instance attribute.

Sourcemodule DescribeInstanceRequest = Awso_connect.Values.DescribeInstanceRequest

This API is in preview release for Amazon Connect and is subject to change. Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable. If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.

Sourcemodule ReplicationStatusReason = Awso_connect.Values.ReplicationStatusReason
Sourcemodule InstanceReplicationStatus = Awso_connect.Values.InstanceReplicationStatus
Sourcemodule ReplicationStatusSummary = Awso_connect.Values.ReplicationStatusSummary

Status information about the replication process, where you use the ReplicateInstance API to create a replica of your Amazon Connect instance in another Amazon Web Services Region. For more information, see Set up Amazon Connect Global Resiliency in the Amazon Connect Administrator Guide.

Sourcemodule ReplicationStatusSummaryList = Awso_connect.Values.ReplicationStatusSummaryList
Sourcemodule ReplicationConfiguration = Awso_connect.Values.ReplicationConfiguration

Details about the status of the replication of a source Amazon Connect instance across Amazon Web Services Regions. Use these details to understand the general status of a given replication. For information about why a replication process may fail, see Why a ReplicateInstance call fails in the Create a replica of your existing Amazon Connect instance topic in the Amazon Connect Administrator Guide.

Relevant details why the instance was not successfully created.

The Amazon Connect instance.

Sourcemodule DescribeInstanceResponse = Awso_connect.Values.DescribeInstanceResponse

This API is in preview release for Amazon Connect and is subject to change. Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable. If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.

Sourcemodule DescribeInstanceStorageConfigRequest = Awso_connect.Values.DescribeInstanceStorageConfigRequest

This API is in preview release for Amazon Connect and is subject to change. Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.

Sourcemodule DescribeInstanceStorageConfigResponse = Awso_connect.Values.DescribeInstanceStorageConfigResponse

This API is in preview release for Amazon Connect and is subject to change. Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.

Sourcemodule DescribeNotificationRequest = Awso_connect.Values.DescribeNotificationRequest

Retrieves detailed information about a specific notification, including its content, priority, recipients, and metadata.

Contains information about a notification, including its content, priority, recipients, and metadata.

Sourcemodule DescribeNotificationResponse = Awso_connect.Values.DescribeNotificationResponse

Retrieves detailed information about a specific notification, including its content, priority, recipients, and metadata.

Sourcemodule DescribePhoneNumberRequest = Awso_connect.Values.DescribePhoneNumberRequest

Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group. If the number is claimed to a traffic distribution group, and you are calling in the Amazon Web Services Region where the traffic distribution group was created, you can use either a phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you receive a ResourceNotFoundException.

Sourcemodule DescribePhoneNumberResponse = Awso_connect.Values.DescribePhoneNumberResponse

Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group. If the number is claimed to a traffic distribution group, and you are calling in the Amazon Web Services Region where the traffic distribution group was created, you can use either a phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you receive a ResourceNotFoundException.

Sourcemodule DescribePredefinedAttributeRequest = Awso_connect.Values.DescribePredefinedAttributeRequest

Describes a predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. You can use predefined attributes for: Routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see Use contact segment attributes. For the predefined attributes per instance quota, see Amazon Connect quotas. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule PredefinedAttributeConfiguration = Awso_connect.Values.PredefinedAttributeConfiguration

Custom metadata that is associated to predefined attributes to control behavior in upstream services, such as controlling how a predefined attribute should be displayed in the Amazon Connect admin website.

Information about a predefined attribute.

Sourcemodule DescribePredefinedAttributeResponse = Awso_connect.Values.DescribePredefinedAttributeResponse

Describes a predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. You can use predefined attributes for: Routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see Use contact segment attributes. For the predefined attributes per instance quota, see Amazon Connect quotas. Endpoints: See Amazon Connect endpoints and quotas.

Describes the prompt.

Information about a prompt.

Sourcemodule DescribePromptResponse = Awso_connect.Values.DescribePromptResponse

Describes the prompt.

Describes the specified queue.

Contains information about a queue.

Describes the specified queue.

Sourcemodule DescribeQuickConnectRequest = Awso_connect.Values.DescribeQuickConnectRequest

Describes the quick connect.

Contains information about a quick connect.

Sourcemodule DescribeQuickConnectResponse = Awso_connect.Values.DescribeQuickConnectResponse

Describes the quick connect.

Sourcemodule DescribeRoutingProfileRequest = Awso_connect.Values.DescribeRoutingProfileRequest

Describes the specified routing profile. DescribeRoutingProfile does not populate AssociatedQueueIds in its response. The example Response Syntax shown on this page is incorrect; we are working to update it. SearchRoutingProfiles does include AssociatedQueueIds.

Contains information about a routing profile.

Sourcemodule DescribeRoutingProfileResponse = Awso_connect.Values.DescribeRoutingProfileResponse

Describes the specified routing profile. DescribeRoutingProfile does not populate AssociatedQueueIds in its response. The example Response Syntax shown on this page is incorrect; we are working to update it. SearchRoutingProfiles does include AssociatedQueueIds.

Describes a rule for the specified Amazon Connect instance.

Information about a rule.

Describes a rule for the specified Amazon Connect instance.

Sourcemodule DescribeSecurityProfileRequest = Awso_connect.Values.DescribeSecurityProfileRequest

Gets basic information about the security profile. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Contains information about a security profile.

Sourcemodule DescribeSecurityProfileResponse = Awso_connect.Values.DescribeSecurityProfileResponse

Gets basic information about the security profile. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule DescribeTestCaseRequest = Awso_connect.Values.DescribeTestCaseRequest

Describes the specified test case and allows you to get the content and metadata of the test case for the specified Amazon Connect instance.

Contains information about a test case.

Sourcemodule DescribeTestCaseResponse = Awso_connect.Values.DescribeTestCaseResponse

Describes the specified test case and allows you to get the content and metadata of the test case for the specified Amazon Connect instance.

Sourcemodule DescribeTrafficDistributionGroupRequest = Awso_connect.Values.DescribeTrafficDistributionGroupRequest

Gets details and status of a traffic distribution group.

Sourcemodule TrafficDistributionGroupStatus = Awso_connect.Values.TrafficDistributionGroupStatus
Sourcemodule TrafficDistributionGroup = Awso_connect.Values.TrafficDistributionGroup

Information about a traffic distribution group.

Sourcemodule DescribeTrafficDistributionGroupResponse = Awso_connect.Values.DescribeTrafficDistributionGroupResponse

Gets details and status of a traffic distribution group.

Sourcemodule DescribeUserHierarchyGroupRequest = Awso_connect.Values.DescribeUserHierarchyGroupRequest

Describes the specified hierarchy group.

Contains summary information about a hierarchy group.

Contains information about the levels of a hierarchy group.

Contains information about a hierarchy group.

Sourcemodule DescribeUserHierarchyGroupResponse = Awso_connect.Values.DescribeUserHierarchyGroupResponse

Describes the specified hierarchy group.

Sourcemodule DescribeUserHierarchyStructureRequest = Awso_connect.Values.DescribeUserHierarchyStructureRequest

Describes the hierarchy structure of the specified Amazon Connect instance.

Contains information about a hierarchy level.

Contains information about a hierarchy structure.

Sourcemodule DescribeUserHierarchyStructureResponse = Awso_connect.Values.DescribeUserHierarchyStructureResponse

Describes the hierarchy structure of the specified Amazon Connect instance.

Describes the specified user. You can find the instance ID in the Amazon Connect console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.

Contains information about a user account for an Amazon Connect instance.

Describes the specified user. You can find the instance ID in the Amazon Connect console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.

Retrieves the view for the specified Amazon Connect instance and view identifier. The view identifier can be supplied as a ViewId or ARN. $SAVED needs to be supplied if a view is unpublished. The view identifier can contain an optional qualifier, for example, <view-id>:$SAVED, which is either an actual version number or an Amazon Connect managed qualifier $SAVED | $LATEST. If it is not supplied, then $LATEST is assumed for customer managed views and an error is returned if there is no published content available. Version 1 is assumed for Amazon Web Services managed views.

Retrieves the view for the specified Amazon Connect instance and view identifier. The view identifier can be supplied as a ViewId or ARN. $SAVED needs to be supplied if a view is unpublished. The view identifier can contain an optional qualifier, for example, <view-id>:$SAVED, which is either an actual version number or an Amazon Connect managed qualifier $SAVED | $LATEST. If it is not supplied, then $LATEST is assumed for customer managed views and an error is returned if there is no published content available. Version 1 is assumed for Amazon Web Services managed views.

Sourcemodule DescribeVocabularyRequest = Awso_connect.Values.DescribeVocabularyRequest

Describes the specified vocabulary.

Sourcemodule VocabularyLastModifiedTime = Awso_connect.Values.VocabularyLastModifiedTime
Sourcemodule VocabularyFailureReason = Awso_connect.Values.VocabularyFailureReason

Contains information about a custom vocabulary.

Sourcemodule DescribeVocabularyResponse = Awso_connect.Values.DescribeVocabularyResponse

Describes the specified vocabulary.

Sourcemodule DescribeWorkspaceRequest = Awso_connect.Values.DescribeWorkspaceRequest

Retrieves details about a workspace, including its configuration and metadata.

Contains information about a workspace, which defines the user experience by mapping views to pages.

Sourcemodule DescribeWorkspaceResponse = Awso_connect.Values.DescribeWorkspaceResponse

Retrieves details about a workspace, including its configuration and metadata.

Sourcemodule DestinationNotAllowedException = Awso_connect.Values.DestinationNotAllowedException

Outbound calls to the destination number are not allowed.

Sourcemodule DisassociateAnalyticsDataSetRequest = Awso_connect.Values.DisassociateAnalyticsDataSetRequest

Removes the dataset ID associated with a given Amazon Connect instance.

Sourcemodule DisassociateApprovedOriginRequest = Awso_connect.Values.DisassociateApprovedOriginRequest

This API is in preview release for Amazon Connect and is subject to change. Revokes access to integrated applications from Amazon Connect.

Sourcemodule DisassociateBotRequest = Awso_connect.Values.DisassociateBotRequest

This API is in preview release for Amazon Connect and is subject to change. Revokes authorization from the specified instance to access the specified Amazon Lex or Amazon Lex V2 bot.

Sourcemodule DisassociateEmailAddressAliasRequest = Awso_connect.Values.DisassociateEmailAddressAliasRequest

Removes the alias association between two email addresses in an Amazon Connect instance. After disassociation, emails sent to the former alias email address are no longer forwarded to the primary email address. Both email addresses continue to exist independently and can receive emails directly. Use cases Following are common uses cases for this API: Department separation: Remove alias relationships when splitting a consolidated support queue back into separate department-specific queues. Email address retirement: Cleanly remove forwarding relationships before decommissioning old email addresses. Organizational restructuring: Reconfigure email routing when business processes change and aliases are no longer needed. Important things to know Concurrent operations: This API uses distributed locking, so concurrent operations on the same email addresses may be temporarily blocked. Emails sent to the former alias address are still delivered directly to that address if it exists. You do not need to delete the email addresses after disassociation. Both addresses remain active independently. After a successful disassociation, you can immediately create a new alias relationship with the same addresses. 200 status means alias was successfully disassociated. DisassociateEmailAddressAlias does not return the following information: Details in the response about the email that was disassociated. The response returns an empty body. The timestamp of when the disassociation occurred. Endpoints: See Amazon Connect endpoints and quotas. Related operations AssociateEmailAddressAlias: Associates an email address alias with an existing email address in an Amazon Connect instance. DescribeEmailAddress: View current alias configurations for an email address. SearchEmailAddresses: Find email addresses and their alias relationships across an instance. CreateEmailAddress: Create new email addresses that can participate in alias relationships. DeleteEmailAddress: Remove email addresses (automatically removes any alias relationships). UpdateEmailAddressMetadata: Modify email address properties (does not affect alias relationships).

Sourcemodule DisassociateEmailAddressAliasResponse = Awso_connect.Values.DisassociateEmailAddressAliasResponse

Removes the alias association between two email addresses in an Amazon Connect instance. After disassociation, emails sent to the former alias email address are no longer forwarded to the primary email address. Both email addresses continue to exist independently and can receive emails directly. Use cases Following are common uses cases for this API: Department separation: Remove alias relationships when splitting a consolidated support queue back into separate department-specific queues. Email address retirement: Cleanly remove forwarding relationships before decommissioning old email addresses. Organizational restructuring: Reconfigure email routing when business processes change and aliases are no longer needed. Important things to know Concurrent operations: This API uses distributed locking, so concurrent operations on the same email addresses may be temporarily blocked. Emails sent to the former alias address are still delivered directly to that address if it exists. You do not need to delete the email addresses after disassociation. Both addresses remain active independently. After a successful disassociation, you can immediately create a new alias relationship with the same addresses. 200 status means alias was successfully disassociated. DisassociateEmailAddressAlias does not return the following information: Details in the response about the email that was disassociated. The response returns an empty body. The timestamp of when the disassociation occurred. Endpoints: See Amazon Connect endpoints and quotas. Related operations AssociateEmailAddressAlias: Associates an email address alias with an existing email address in an Amazon Connect instance. DescribeEmailAddress: View current alias configurations for an email address. SearchEmailAddresses: Find email addresses and their alias relationships across an instance. CreateEmailAddress: Create new email addresses that can participate in alias relationships. DeleteEmailAddress: Remove email addresses (automatically removes any alias relationships). UpdateEmailAddressMetadata: Modify email address properties (does not affect alias relationships).

Sourcemodule DisassociateFlowRequest = Awso_connect.Values.DisassociateFlowRequest

Disassociates a connect resource from a flow.

Sourcemodule DisassociateFlowResponse = Awso_connect.Values.DisassociateFlowResponse

Disassociates a connect resource from a flow.

Sourcemodule ParentHoursOfOperationIdList = Awso_connect.Values.ParentHoursOfOperationIdList
Sourcemodule DisassociateHoursOfOperationsRequest = Awso_connect.Values.DisassociateHoursOfOperationsRequest

Disassociates a set of hours of operations with another hours of operation. Refer to Administrator Guide here for more information on inheriting overrides from parent hours of operation(s).

Sourcemodule DisassociateInstanceStorageConfigRequest = Awso_connect.Values.DisassociateInstanceStorageConfigRequest

This API is in preview release for Amazon Connect and is subject to change. Removes the storage type configurations for the specified resource type and association ID.

Sourcemodule DisassociateLambdaFunctionRequest = Awso_connect.Values.DisassociateLambdaFunctionRequest

This API is in preview release for Amazon Connect and is subject to change. Remove the Lambda function from the dropdown options available in the relevant flow blocks.

Sourcemodule DisassociateLexBotRequest = Awso_connect.Values.DisassociateLexBotRequest

This API is in preview release for Amazon Connect and is subject to change. Revokes authorization from the specified instance to access the specified Amazon Lex bot.

Sourcemodule DisassociatePhoneNumberContactFlowRequest = Awso_connect.Values.DisassociatePhoneNumberContactFlowRequest

Removes the flow association from a phone number claimed to your Amazon Connect instance. If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

Sourcemodule DisassociateQueueEmailAddressesRequest = Awso_connect.Values.DisassociateQueueEmailAddressesRequest

Removes the association between a set of email addresses and a queue. After disassociation, agents will no longer be able to select these email addresses as "From" addresses when replying to inbound email contacts or initiating outbound email contacts in this queue. Important things to know Agents will no longer see these email addresses in their "From" address selection options for this queue. The email addresses themselves are not deleted from the instance, only their availability for agent selection in this queue is removed. Changes take effect immediately and will affect the agent experience in the Contact Control Panel (CCP).

Sourcemodule DisassociateQueueQuickConnectsRequest = Awso_connect.Values.DisassociateQueueQuickConnectsRequest

Disassociates a set of quick connects from a queue.

Sourcemodule RoutingProfileQueueReferenceList = Awso_connect.Values.RoutingProfileQueueReferenceList
Sourcemodule DisassociateRoutingProfileQueuesRequest = Awso_connect.Values.DisassociateRoutingProfileQueuesRequest

Disassociates a set of queues from a routing profile. Up to 10 queue references can be disassociated in a single API call. More than 10 queue references results in a single call results in an InvalidParameterException.

Sourcemodule DisassociateSecurityKeyRequest = Awso_connect.Values.DisassociateSecurityKeyRequest

This API is in preview release for Amazon Connect and is subject to change. Deletes the specified security key.

Sourcemodule DisassociateSecurityProfilesRequest = Awso_connect.Values.DisassociateSecurityProfilesRequest

Disassociates a security profile attached to a Q in Connect AI Agent Entity in an Amazon Connect instance.

Sourcemodule DisassociateTrafficDistributionGroupUserRequest = Awso_connect.Values.DisassociateTrafficDistributionGroupUserRequest

Disassociates an agent from a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.

Sourcemodule DisassociateTrafficDistributionGroupUserResponse = Awso_connect.Values.DisassociateTrafficDistributionGroupUserResponse

Disassociates an agent from a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.

Sourcemodule UserProficiencyDisassociate = Awso_connect.Values.UserProficiencyDisassociate

Information about proficiency to be disassociated from the user.

Sourcemodule UserProficiencyDisassociateList = Awso_connect.Values.UserProficiencyDisassociateList
Sourcemodule DisassociateUserProficienciesRequest = Awso_connect.Values.DisassociateUserProficienciesRequest

Disassociates a set of proficiencies from a user.

Sourcemodule DisassociateWorkspaceRequest = Awso_connect.Values.DisassociateWorkspaceRequest

Removes the association between a workspace and one or more users or routing profiles.

Sourcemodule DisassociateWorkspaceResponse = Awso_connect.Values.DisassociateWorkspaceResponse

Removes the association between a workspace and one or more users or routing profiles.

Sourcemodule DisconnectOnCustomerExitParticipantType = Awso_connect.Values.DisconnectOnCustomerExitParticipantType
Sourcemodule DisconnectOnCustomerExit = Awso_connect.Values.DisconnectOnCustomerExit

Contains details about why a contact was disconnected. Only Amazon Connect outbound campaigns can provide this field.

Sourcemodule DismissUserContactRequest = Awso_connect.Values.DismissUserContactRequest

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

Sourcemodule DismissUserContactResponse = Awso_connect.Values.DismissUserContactResponse

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

Metadata used to download the attached file.

Information about the hours of operations with the effective override applied.

Sourcemodule EffectiveHoursOfOperations = Awso_connect.Values.EffectiveHoursOfOperations

Information about the hours of operations with the effective override applied.

Sourcemodule EffectiveHoursOfOperationList = Awso_connect.Values.EffectiveHoursOfOperationList

Information about hours of operation override

Sourcemodule EffectiveOverrideHours = Awso_connect.Values.EffectiveOverrideHours

Information about the hours of operation overrides which contribute to effective hours of operations.

Sourcemodule EffectiveOverrideHoursList = Awso_connect.Values.EffectiveOverrideHoursList

Contains information about a source or destination email address.

Contains information about an email address for a contact center.

Summary information about an email address associated with a queue. Contains the essential details needed to identify and manage the email address routing configuration.

Sourcemodule EmailAddressMetadataList = Awso_connect.Values.EmailAddressMetadataList
Sourcemodule EmailAddressRecipientList = Awso_connect.Values.EmailAddressRecipientList
module EmailAddressSearchConditionList = Awso_connect.Values.EmailAddressSearchConditionList
module EmailAddressSearchCriteria = Awso_connect.Values.EmailAddressSearchCriteria

The search criteria to be used to return email addresses.

Sourcemodule EmailAddressSearchFilter = Awso_connect.Values.EmailAddressSearchFilter

Filters to be applied to search results.

Sourcemodule PreSignedAttachmentUrl = Awso_connect.Values.PreSignedAttachmentUrl

Information about the email attachment files.

Sourcemodule EmailMessageContentType = Awso_connect.Values.EmailMessageContentType

Information about the reference when the referenceType is EMAIL_MESSAGE. Otherwise, null.

Information about a reference when the referenceType is EMAIL. Otherwise, null.

Sourcemodule EvaluateDataTableValuesRequest = Awso_connect.Values.EvaluateDataTableValuesRequest

Evaluates values at the time of the request and returns them. It considers the request's timezone or the table's timezone, in that order, when accessing time based tables. When a value is accessed, the accessor's identity and the time of access are saved alongside the value to help identify values that are actively in use. The term "Batch" is not included in the operation name since it does not meet all the criteria for a batch operation as specified in Batch Operations: Amazon Web Services API Standards.

Sourcemodule EvaluateDataTableValuesResponse = Awso_connect.Values.EvaluateDataTableValuesResponse

Evaluates values at the time of the request and returns them. It considers the request's timezone or the table's timezone, in that order, when accessing time based tables. When a value is accessed, the accessor's identity and the time of access are saved alongside the value to help identify values that are actively in use. The term "Batch" is not included in the operation name since it does not meet all the criteria for a batch operation as specified in Batch Operations: Amazon Web Services API Standards.

Sourcemodule EvaluationAcknowledgementSummary = Awso_connect.Values.EvaluationAcknowledgementSummary

Summary information about an evaluation acknowledgement.

Information about input answers for a contact evaluation.

Sourcemodule EvaluationAnswersInputMap = Awso_connect.Values.EvaluationAnswersInputMap
module EvaluationFormSearchConditionList = Awso_connect.Values.EvaluationFormSearchConditionList
module EvaluationFormSearchCriteria = Awso_connect.Values.EvaluationFormSearchCriteria

The search criteria to be used to return evaluation forms.

Sourcemodule EvaluationFormSearchFilter = Awso_connect.Values.EvaluationFormSearchFilter

Filters to be applied to search results.

Sourcemodule EvaluationFormSearchSummary = Awso_connect.Values.EvaluationFormSearchSummary

Information about the returned evaluation forms.

Sourcemodule EvaluationFormSearchSummaryList = Awso_connect.Values.EvaluationFormSearchSummaryList

Summary information about an evaluation form.

Sourcemodule EvaluationFormSummaryList = Awso_connect.Values.EvaluationFormSummaryList
Sourcemodule EvaluationFormVersionSummary = Awso_connect.Values.EvaluationFormVersionSummary

Summary information about an evaluation form.

Sourcemodule EvaluationFormVersionSummaryList = Awso_connect.Values.EvaluationFormVersionSummaryList
module EvaluationSearchConditionList = Awso_connect.Values.EvaluationSearchConditionList
module EvaluationSearchCriteria = Awso_connect.Values.EvaluationSearchCriteria

The search criteria to be used to return evaluations.

Sourcemodule EvaluationSearchFilter = Awso_connect.Values.EvaluationSearchFilter

Filters to be applied to search results.

Sourcemodule EvaluationSearchMetadata = Awso_connect.Values.EvaluationSearchMetadata

Metadata information about an evaluation search.

Sourcemodule EvaluationSearchSummary = Awso_connect.Values.EvaluationSearchSummary

Summary of evaluation obtained from the search operation.

Sourcemodule EvaluationSearchSummaryList = Awso_connect.Values.EvaluationSearchSummaryList

Summary information about a contact evaluation.

Represents the entity that performed the action on the evaluation.

Contains information about a test case execution record.

Sourcemodule FilterV2StringConditionComparisonOperator = Awso_connect.Values.FilterV2StringConditionComparisonOperator
Sourcemodule FilterV2StringCondition = Awso_connect.Values.FilterV2StringCondition

System defined filtering condition. For example, the NOT_EXISTS StringCondition returns documents where the field specified by FilterKey does not exist in the document. When the NOT_EXISTS StringCondition is added to a FilterV2 object, FilterValues must be null or empty.

Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API.

Contains the filter to apply when retrieving metrics.

Sourcemodule GetAttachedFileRequest = Awso_connect.Values.GetAttachedFileRequest

Request to GetAttachedFile API.

Sourcemodule GetAttachedFileResponse = Awso_connect.Values.GetAttachedFileResponse

Response from GetAttachedFile API.

Sourcemodule GetContactAttributesRequest = Awso_connect.Values.GetContactAttributesRequest

Retrieves the contact attributes for the specified contact.

Sourcemodule GetContactAttributesResponse = Awso_connect.Values.GetContactAttributesResponse

Retrieves the contact attributes for the specified contact.

Sourcemodule GetContactMetricsRequest = Awso_connect.Values.GetContactMetricsRequest

Retrieves contact metric data for a specified contact. Use cases Following are common use cases for position in queue and estimated wait time: Customer-Facing Wait Time Announcements - Display or announce the estimated wait time and position in queue to customers before or during their queue experience. Callback Offerings - Offer customers a callback option when the estimated wait time or position in queue exceeds a defined threshold. Queue Routing Decisions - Route incoming contacts to less congested queues by comparing estimated wait time and position in queue across multiple queues. Self-Service Deflection - Redirect customers to self-service options like chatbots or FAQs when estimated wait time is high or position in queue is unfavorable. Important things to know Metrics are only available while the contact is actively in queue. For more information, see the Position in queue metric in the Amazon Connect Administrator Guide. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule GetContactMetricsResponse = Awso_connect.Values.GetContactMetricsResponse

Retrieves contact metric data for a specified contact. Use cases Following are common use cases for position in queue and estimated wait time: Customer-Facing Wait Time Announcements - Display or announce the estimated wait time and position in queue to customers before or during their queue experience. Callback Offerings - Offer customers a callback option when the estimated wait time or position in queue exceeds a defined threshold. Queue Routing Decisions - Route incoming contacts to less congested queues by comparing estimated wait time and position in queue across multiple queues. Self-Service Deflection - Redirect customers to self-service options like chatbots or FAQs when estimated wait time is high or position in queue is unfavorable. Important things to know Metrics are only available while the contact is actively in queue. For more information, see the Position in queue metric in the Amazon Connect Administrator Guide. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule GetCurrentMetricDataRequest = Awso_connect.Values.GetCurrentMetricDataRequest

Gets the real-time metric data from the specified Amazon Connect instance. For a description of each metric, see Metrics definitions in the Amazon Connect Administrator Guide. When you make a successful API request, you can expect the following metric values in the response: Metric value is null: The calculation cannot be performed due to divide by zero or insufficient data Metric value is a number (including 0) of defined type: The number provided is the calculation result MetricResult list is empty: The request cannot find any data in the system The following guidelines can help you work with the API: Each dimension in the metric response must contain a value Each item in MetricResult must include all requested metrics If the response is slow due to large result sets, try these approaches: Add filters to reduce the amount of data returned

Sourcemodule GetCurrentMetricDataResponse = Awso_connect.Values.GetCurrentMetricDataResponse

Gets the real-time metric data from the specified Amazon Connect instance. For a description of each metric, see Metrics definitions in the Amazon Connect Administrator Guide. When you make a successful API request, you can expect the following metric values in the response: Metric value is null: The calculation cannot be performed due to divide by zero or insufficient data Metric value is a number (including 0) of defined type: The number provided is the calculation result MetricResult list is empty: The request cannot find any data in the system The following guidelines can help you work with the API: Each dimension in the metric response must contain a value Each item in MetricResult must include all requested metrics If the response is slow due to large result sets, try these approaches: Add filters to reduce the amount of data returned

Sourcemodule UserDataHierarchyGroups = Awso_connect.Values.UserDataHierarchyGroups

A filter for the user data.

Sourcemodule GetCurrentUserDataRequest = Awso_connect.Values.GetCurrentUserDataRequest

Gets the real-time active user data from the specified Amazon Connect instance.

Information about the user.

Sourcemodule HierarchyGroupSummaryReference = Awso_connect.Values.HierarchyGroupSummaryReference

Information about the hierarchy group.

Sourcemodule HierarchyPathReference = Awso_connect.Values.HierarchyPathReference

Information about the levels in the hierarchy group.

Data for a user.

Sourcemodule GetCurrentUserDataResponse = Awso_connect.Values.GetCurrentUserDataResponse

Gets the real-time active user data from the specified Amazon Connect instance.

Sourcemodule GetEffectiveHoursOfOperationsRequest = Awso_connect.Values.GetEffectiveHoursOfOperationsRequest

Get the hours of operations with the effective override applied.

Sourcemodule GetEffectiveHoursOfOperationsResponse = Awso_connect.Values.GetEffectiveHoursOfOperationsResponse

Get the hours of operations with the effective override applied.

Sourcemodule GetFederationTokenRequest = Awso_connect.Values.GetFederationTokenRequest

Supports SAML sign-in for Amazon Connect. Retrieves a token for federation. The token is for the Amazon Connect user which corresponds to the IAM credentials that were used to invoke this action. For more information about how SAML sign-in works in Amazon Connect, see Configure SAML with IAM for Amazon Connect in the Amazon Connect Administrator Guide. This API doesn't support root users. If you try to invoke GetFederationToken with root credentials, an error message similar to the following one appears: Provided identity: Principal: .... User: .... cannot be used for federation with Amazon Connect

No user with the specified credentials was found in the Amazon Connect instance.

Sourcemodule GetFederationTokenResponse = Awso_connect.Values.GetFederationTokenResponse

Supports SAML sign-in for Amazon Connect. Retrieves a token for federation. The token is for the Amazon Connect user which corresponds to the IAM credentials that were used to invoke this action. For more information about how SAML sign-in works in Amazon Connect, see Configure SAML with IAM for Amazon Connect in the Amazon Connect Administrator Guide. This API doesn't support root users. If you try to invoke GetFederationToken with root credentials, an error message similar to the following one appears: Provided identity: Principal: .... User: .... cannot be used for federation with Amazon Connect

Sourcemodule GetFlowAssociationRequest = Awso_connect.Values.GetFlowAssociationRequest

Retrieves the flow associated for a given resource.

Sourcemodule GetFlowAssociationResponse = Awso_connect.Values.GetFlowAssociationResponse

Retrieves the flow associated for a given resource.

Contains information about the threshold for service level metrics.

Contains information about a historical metric.

Gets historical metric data from the specified Amazon Connect instance. For a description of each historical metric, see Metrics definitions in the Amazon Connect Administrator Guide. We recommend using the GetMetricDataV2 API. It provides more flexibility, features, and the ability to query longer time ranges than GetMetricData. Use it to retrieve historical agent and contact metrics for the last 3 months, at varying intervals. You can also use it to build custom dashboards to measure historical queue and agent performance. For example, you can track the number of incoming contacts for the last 7 days, with data split by day, to see how contact volume changed per day of the week.

Contains the data for a historical metric.

Sourcemodule HistoricalMetricDataCollections = Awso_connect.Values.HistoricalMetricDataCollections
Sourcemodule HistoricalMetricResult = Awso_connect.Values.HistoricalMetricResult

Contains information about the historical metrics retrieved.

Sourcemodule HistoricalMetricResults = Awso_connect.Values.HistoricalMetricResults

Gets historical metric data from the specified Amazon Connect instance. For a description of each historical metric, see Metrics definitions in the Amazon Connect Administrator Guide. We recommend using the GetMetricDataV2 API. It provides more flexibility, features, and the ability to query longer time ranges than GetMetricData. Use it to retrieve historical agent and contact metrics for the last 3 months, at varying intervals. You can also use it to build custom dashboards to measure historical queue and agent performance. For example, you can track the number of incoming contacts for the last 7 days, with data split by day, to see how contact volume changed per day of the week.

Contains information about the threshold for service level metrics.

Contains information about the filter used when retrieving metrics. MetricFiltersV2 can be used on the following metrics: AVG_AGENT_CONNECTING_TIME, CONTACTS_CREATED, CONTACTS_HANDLED, SUM_CONTACTS_DISCONNECTED.

Contains information about the metric. Only one of either the Name or MetricId is required.

Information about the interval period to use for returning results.

Sourcemodule GetMetricDataV2Request = Awso_connect.Values.GetMetricDataV2Request

Gets metric data from the specified Amazon Connect instance. GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. It does not support agent queues. For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Metrics definitions in the Amazon Connect Administrator Guide. When you make a successful API request, you can expect the following metric values in the response: Metric value is null: The calculation cannot be performed due to divide by zero or insufficient data Metric value is a number (including 0) of defined type: The number provided is the calculation result MetricResult list is empty: The request cannot find any data in the system The following guidelines can help you work with the API: Each dimension in the metric response must contain a value Each item in MetricResult must include all requested metrics If the response is slow due to large result sets, try these approaches: Narrow the time range of your request Add filters to reduce the amount of data returned

The interval period with the start and end time for the metrics.

Contains the name, thresholds, and metric filters.

Sourcemodule MetricDataCollectionsV2 = Awso_connect.Values.MetricDataCollectionsV2

Contains information about the metric results.

Sourcemodule GetMetricDataV2Response = Awso_connect.Values.GetMetricDataV2Response

Gets metric data from the specified Amazon Connect instance. GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. It does not support agent queues. For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Metrics definitions in the Amazon Connect Administrator Guide. When you make a successful API request, you can expect the following metric values in the response: Metric value is null: The calculation cannot be performed due to divide by zero or insufficient data Metric value is a number (including 0) of defined type: The number provided is the calculation result MetricResult list is empty: The request cannot find any data in the system The following guidelines can help you work with the API: Each dimension in the metric response must contain a value Each item in MetricResult must include all requested metrics If the response is slow due to large result sets, try these approaches: Narrow the time range of your request Add filters to reduce the amount of data returned

Gets the prompt file.

Gets the prompt file.

Sourcemodule GetTaskTemplateRequest = Awso_connect.Values.GetTaskTemplateRequest

Gets details about a specific task template in the specified Amazon Connect instance.

Sourcemodule GetTaskTemplateResponse = Awso_connect.Values.GetTaskTemplateResponse

Gets details about a specific task template in the specified Amazon Connect instance.

Sourcemodule GetTestCaseExecutionSummaryRequest = Awso_connect.Values.GetTestCaseExecutionSummaryRequest

Retrieves an overview of a test execution that includes the status of the execution, start and end time, and observation summary.

Sourcemodule TestCaseExecutionStatus = Awso_connect.Values.TestCaseExecutionStatus

Contains summary statistics about a test case execution.

Sourcemodule GetTestCaseExecutionSummaryResponse = Awso_connect.Values.GetTestCaseExecutionSummaryResponse

Retrieves an overview of a test execution that includes the status of the execution, start and end time, and observation summary.

Sourcemodule GetTrafficDistributionRequest = Awso_connect.Values.GetTrafficDistributionRequest

Retrieves the current traffic distribution for a given traffic distribution group.

The distribution of traffic between the instance and its replicas.

The distribution of sign in traffic between the instance and its replica(s).

Sourcemodule SignInDistributionList = Awso_connect.Values.SignInDistributionList

The distribution that determines which Amazon Web Services Regions should be used to sign in agents in to both the instance and its replica(s).

Sourcemodule GetTrafficDistributionResponse = Awso_connect.Values.GetTrafficDistributionResponse

Retrieves the current traffic distribution for a given traffic distribution group.

Sourcemodule HierarchyGroupSummaryList = Awso_connect.Values.HierarchyGroupSummaryList

Contains information about the hierarchy level to update.

Sourcemodule HierarchyStructureUpdate = Awso_connect.Values.HierarchyStructureUpdate

Contains information about the level hierarchy to update.

Sourcemodule HoursOfOperationOverrideList = Awso_connect.Values.HoursOfOperationOverrideList
module HoursOfOperationOverrideSearchConditionList = Awso_connect.Values.HoursOfOperationOverrideSearchConditionList
module HoursOfOperationOverrideSearchCriteria = Awso_connect.Values.HoursOfOperationOverrideSearchCriteria

The search criteria to be used to return hours of operations overrides.

module HoursOfOperationSearchConditionList = Awso_connect.Values.HoursOfOperationSearchConditionList
module HoursOfOperationSearchCriteria = Awso_connect.Values.HoursOfOperationSearchCriteria

The search criteria to be used to return hours of operations.

Sourcemodule HoursOfOperationSearchFilter = Awso_connect.Values.HoursOfOperationSearchFilter

Filters to be applied to search results.

Sourcemodule HoursOfOperationSummary = Awso_connect.Values.HoursOfOperationSummary

Contains summary information about hours of operation for a contact center.

Sourcemodule HoursOfOperationSummaryList = Awso_connect.Values.HoursOfOperationSummaryList
Sourcemodule ImportPhoneNumberRequest = Awso_connect.Values.ImportPhoneNumberRequest

Imports a claimed phone number from an external service, such as Amazon Web Services End User Messaging, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created. Call the DescribePhoneNumber API to verify the status of a previous ImportPhoneNumber operation. If you plan to claim or import numbers and then release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim or import and then release up to 200% of your maximum number of active phone numbers. If you claim or import and then release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming or importing any more numbers until 180 days past the oldest number released has expired. For example, if you already have 99 claimed or imported numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services Support ticket.

Sourcemodule ImportPhoneNumberResponse = Awso_connect.Values.ImportPhoneNumberResponse

Imports a claimed phone number from an external service, such as Amazon Web Services End User Messaging, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created. Call the DescribePhoneNumber API to verify the status of a previous ImportPhoneNumber operation. If you plan to claim or import numbers and then release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim or import and then release up to 200% of your maximum number of active phone numbers. If you claim or import and then release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming or importing any more numbers until 180 days past the oldest number released has expired. For example, if you already have 99 claimed or imported numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services Support ticket.

Sourcemodule ImportWorkspaceMediaRequest = Awso_connect.Values.ImportWorkspaceMediaRequest

Imports a media asset (such as a logo) for use in a workspace.

Sourcemodule ImportWorkspaceMediaResponse = Awso_connect.Values.ImportWorkspaceMediaResponse

Imports a media asset (such as a logo) for use in a workspace.

Sourcemodule InboundAdditionalRecipients = Awso_connect.Values.InboundAdditionalRecipients

Information about the additional TO and CC recipients of an inbound email contact. You can include up to 50 email addresses in total, distributed across DestinationEmailAddress, ToAddresses, and CcAddresses. This total must include one required DestinationEmailAddress. You can then specify up to 49 addresses allocated across ToAddresses and CcAddresses as needed.

Information about the raw email body content.

Sourcemodule InboundMessageSourceType = Awso_connect.Values.InboundMessageSourceType

Information about email body content.

Sourcemodule InstanceStorageConfigs = Awso_connect.Values.InstanceStorageConfigs

Information about the instance.

Sourcemodule IntegrationAssociationSummary = Awso_connect.Values.IntegrationAssociationSummary

Contains summary information about the associated AppIntegrations.

Sourcemodule IntegrationAssociationSummaryList = Awso_connect.Values.IntegrationAssociationSummaryList
Sourcemodule InvalidActiveRegionException = Awso_connect.Values.InvalidActiveRegionException

This exception occurs when an API request is made to a non-active region in an Amazon Connect instance configured with Amazon Connect Global Resiliency. For example, if the active region is US West (Oregon) and a request is made to US East (N. Virginia), the exception will be returned.

Configuration information of an Amazon Lex or Amazon Lex V2 bot.

Sourcemodule ListAgentStatusRequest = Awso_connect.Values.ListAgentStatusRequest

Lists agent statuses.

Sourcemodule ListAgentStatusResponse = Awso_connect.Values.ListAgentStatusResponse

Lists agent statuses.

Sourcemodule ListAnalyticsDataAssociationsRequest = Awso_connect.Values.ListAnalyticsDataAssociationsRequest

Lists the association status of requested dataset ID for a given Amazon Connect instance.

Sourcemodule ListAnalyticsDataAssociationsResponse = Awso_connect.Values.ListAnalyticsDataAssociationsResponse

Lists the association status of requested dataset ID for a given Amazon Connect instance.

Sourcemodule ListAnalyticsDataLakeDataSetsRequest = Awso_connect.Values.ListAnalyticsDataLakeDataSetsRequest

Lists the data lake datasets available to associate with for a given Amazon Connect instance.

Sourcemodule ListAnalyticsDataLakeDataSetsResponse = Awso_connect.Values.ListAnalyticsDataLakeDataSetsResponse

Lists the data lake datasets available to associate with for a given Amazon Connect instance.

Sourcemodule ListApprovedOriginsRequest = Awso_connect.Values.ListApprovedOriginsRequest

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all approved origins associated with the instance.

Sourcemodule ListApprovedOriginsResponse = Awso_connect.Values.ListApprovedOriginsResponse

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all approved origins associated with the instance.

Sourcemodule ListAssociatedContactsRequestMaxResults = Awso_connect.Values.ListAssociatedContactsRequestMaxResults
Sourcemodule ListAssociatedContactsRequest = Awso_connect.Values.ListAssociatedContactsRequest

Provides information about contact tree, a list of associated contacts with a unique identifier.

Sourcemodule ListAssociatedContactsResponse = Awso_connect.Values.ListAssociatedContactsResponse

Provides information about contact tree, a list of associated contacts with a unique identifier.

Sourcemodule ListAttachedFilesConfigurationsRequest = Awso_connect.Values.ListAttachedFilesConfigurationsRequest

Provides summary information about the attached files configurations for the specified Amazon Connect instance. This API returns effective configurations (custom overrides or defaults) for each attachment scope. If no custom configuration exists for a scope, the default configuration values are returned.

Sourcemodule ListAttachedFilesConfigurationsResponse = Awso_connect.Values.ListAttachedFilesConfigurationsResponse

Provides summary information about the attached files configurations for the specified Amazon Connect instance. This API returns effective configurations (custom overrides or defaults) for each attachment scope. If no custom configuration exists for a scope, the default configuration values are returned.

Sourcemodule ListAuthenticationProfilesRequest = Awso_connect.Values.ListAuthenticationProfilesRequest

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Provides summary information about the authentication profiles in a specified Amazon Connect instance.

Sourcemodule ListAuthenticationProfilesResponse = Awso_connect.Values.ListAuthenticationProfilesResponse

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Provides summary information about the authentication profiles in a specified Amazon Connect instance.

This API is in preview release for Amazon Connect and is subject to change. For the specified version of Amazon Lex, returns a paginated list of all the Amazon Lex bots currently associated with the instance. Use this API to return both Amazon Lex V1 and V2 bots.

This API is in preview release for Amazon Connect and is subject to change. For the specified version of Amazon Lex, returns a paginated list of all the Amazon Lex bots currently associated with the instance. Use this API to return both Amazon Lex V1 and V2 bots.

Sourcemodule ListChildHoursOfOperationsRequest = Awso_connect.Values.ListChildHoursOfOperationsRequest

Provides information about the child hours of operations for the specified parent hours of operation. For more information about child hours of operations, see Link overrides from different hours of operation in the Administrator Guide.

Sourcemodule ListChildHoursOfOperationsResponse = Awso_connect.Values.ListChildHoursOfOperationsResponse

Provides information about the child hours of operations for the specified parent hours of operation. For more information about child hours of operations, see Link overrides from different hours of operation in the Administrator Guide.

A leaf node condition which can be used to specify a List condition to search users with attributes included in Lists like Proficiencies.

Sourcemodule ListContactEvaluationsRequest = Awso_connect.Values.ListContactEvaluationsRequest

Lists contact evaluations in the specified Amazon Connect instance.

Sourcemodule ListContactEvaluationsResponse = Awso_connect.Values.ListContactEvaluationsResponse

Lists contact evaluations in the specified Amazon Connect instance.

Sourcemodule ListContactFlowModuleAliasesRequest = Awso_connect.Values.ListContactFlowModuleAliasesRequest

Lists all aliases associated with a contact flow module, showing their current version mappings and metadata.

Sourcemodule ListContactFlowModuleAliasesResponse = Awso_connect.Values.ListContactFlowModuleAliasesResponse

Lists all aliases associated with a contact flow module, showing their current version mappings and metadata.

Sourcemodule ListContactFlowModuleVersionsRequest = Awso_connect.Values.ListContactFlowModuleVersionsRequest

Retrieves a paginated list of all versions for a specific contact flow module.

Sourcemodule ListContactFlowModuleVersionsResponse = Awso_connect.Values.ListContactFlowModuleVersionsResponse

Retrieves a paginated list of all versions for a specific contact flow module.

Sourcemodule ListContactFlowModulesRequest = Awso_connect.Values.ListContactFlowModulesRequest

Provides information about the flow modules for the specified Amazon Connect instance.

Sourcemodule ListContactFlowModulesResponse = Awso_connect.Values.ListContactFlowModulesResponse

Provides information about the flow modules for the specified Amazon Connect instance.

Sourcemodule ListContactFlowVersionsRequest = Awso_connect.Values.ListContactFlowVersionsRequest

Returns all the available versions for the specified Amazon Connect instance and flow identifier.

Sourcemodule ListContactFlowVersionsResponse = Awso_connect.Values.ListContactFlowVersionsResponse

Returns all the available versions for the specified Amazon Connect instance and flow identifier.

Sourcemodule ListContactFlowsRequest = Awso_connect.Values.ListContactFlowsRequest

Provides information about the flows for the specified Amazon Connect instance. You can also create and update flows using the Amazon Connect Flow language. For more information about flows, see Flows in the Amazon Connect Administrator Guide.

Sourcemodule ListContactFlowsResponse = Awso_connect.Values.ListContactFlowsResponse

Provides information about the flows for the specified Amazon Connect instance. You can also create and update flows using the Amazon Connect Flow language. For more information about flows, see Flows in the Amazon Connect Administrator Guide.

Sourcemodule ListContactReferencesRequest = Awso_connect.Values.ListContactReferencesRequest

This API is in preview release for Amazon Connect and is subject to change. For the specified referenceTypes, returns a list of references associated with the contact. References are links to documents that are related to a contact, such as emails, attachments, or URLs.

The URL reference.

Information about a reference when the referenceType is STRING. Otherwise, null.

Information about a reference when the referenceType is NUMBER. Otherwise, null.

Contains summary information about a reference. ReferenceSummary contains only one non null field between the URL and attachment based on the reference type.

Sourcemodule ListContactReferencesResponse = Awso_connect.Values.ListContactReferencesResponse

This API is in preview release for Amazon Connect and is subject to change. For the specified referenceTypes, returns a list of references associated with the contact. References are links to documents that are related to a contact, such as emails, attachments, or URLs.

Sourcemodule ListDataTableAttributesRequest = Awso_connect.Values.ListDataTableAttributesRequest

Returns all attributes for a specified data table. A maximum of 100 attributes per data table is allowed. Customers can request an increase by using Amazon Web Services Service Quotas. The response can be filtered by specific attribute IDs for CloudFormation integration.

Sourcemodule ListDataTableAttributesResponse = Awso_connect.Values.ListDataTableAttributesResponse

Returns all attributes for a specified data table. A maximum of 100 attributes per data table is allowed. Customers can request an increase by using Amazon Web Services Service Quotas. The response can be filtered by specific attribute IDs for CloudFormation integration.

Sourcemodule PrimaryAttributeValueFilter = Awso_connect.Values.PrimaryAttributeValueFilter

A primary attribute value filter.

Sourcemodule PrimaryAttributeValueFilters = Awso_connect.Values.PrimaryAttributeValueFilters
Sourcemodule ListDataTablePrimaryValuesRequest = Awso_connect.Values.ListDataTablePrimaryValuesRequest

Lists all primary value combinations for a given data table. Returns the unique combinations of primary attribute values that identify records in the table. Up to 100 records are returned per request.

A record primary value.

Sourcemodule ListDataTablePrimaryValuesResponse = Awso_connect.Values.ListDataTablePrimaryValuesResponse

Lists all primary value combinations for a given data table. Returns the unique combinations of primary attribute values that identify records in the table. Up to 100 records are returned per request.

Sourcemodule ListDataTableValuesRequest = Awso_connect.Values.ListDataTableValuesRequest

Lists values stored in a data table with optional filtering by record IDs or primary attribute values. Returns the raw stored values along with metadata such as lock versions and modification timestamps.

Sourcemodule ListDataTableValuesResponse = Awso_connect.Values.ListDataTableValuesResponse

Lists values stored in a data table with optional filtering by record IDs or primary attribute values. Returns the raw stored values along with metadata such as lock versions and modification timestamps.

Lists all data tables for the specified Amazon Connect instance. Returns summary information for each table including basic metadata and modification details.

Sourcemodule ListDataTablesResponse = Awso_connect.Values.ListDataTablesResponse

Lists all data tables for the specified Amazon Connect instance. Returns summary information for each table including basic metadata and modification details.

Sourcemodule ListDefaultVocabulariesRequest = Awso_connect.Values.ListDefaultVocabulariesRequest

Lists the default vocabularies for the specified Amazon Connect instance.

Sourcemodule ListDefaultVocabulariesResponse = Awso_connect.Values.ListDefaultVocabulariesResponse

Lists the default vocabularies for the specified Amazon Connect instance.

Sourcemodule ListEntitySecurityProfilesRequest = Awso_connect.Values.ListEntitySecurityProfilesRequest

Lists all security profiles attached to a Q in Connect AIAgent Entity in an Amazon Connect instance.

Sourcemodule ListEntitySecurityProfilesResponse = Awso_connect.Values.ListEntitySecurityProfilesResponse

Lists all security profiles attached to a Q in Connect AIAgent Entity in an Amazon Connect instance.

Sourcemodule ListEvaluationFormVersionsRequest = Awso_connect.Values.ListEvaluationFormVersionsRequest

Lists versions of an evaluation form in the specified Amazon Connect instance.

Sourcemodule ListEvaluationFormVersionsResponse = Awso_connect.Values.ListEvaluationFormVersionsResponse

Lists versions of an evaluation form in the specified Amazon Connect instance.

Sourcemodule ListEvaluationFormsRequest = Awso_connect.Values.ListEvaluationFormsRequest

Lists evaluation forms in the specified Amazon Connect instance.

Sourcemodule ListEvaluationFormsResponse = Awso_connect.Values.ListEvaluationFormsResponse

Lists evaluation forms in the specified Amazon Connect instance.

Sourcemodule ListFlowAssociationsRequest = Awso_connect.Values.ListFlowAssociationsRequest

List the flow association based on the filters.

Sourcemodule ListFlowAssociationsResponse = Awso_connect.Values.ListFlowAssociationsResponse

List the flow association based on the filters.

Sourcemodule ListHoursOfOperationOverridesRequest = Awso_connect.Values.ListHoursOfOperationOverridesRequest

List the hours of operation overrides.

Sourcemodule ListHoursOfOperationOverridesResponse = Awso_connect.Values.ListHoursOfOperationOverridesResponse

List the hours of operation overrides.

Sourcemodule ListHoursOfOperationsRequest = Awso_connect.Values.ListHoursOfOperationsRequest

Provides information about the hours of operation for the specified Amazon Connect instance. For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.

Sourcemodule ListHoursOfOperationsResponse = Awso_connect.Values.ListHoursOfOperationsResponse

Provides information about the hours of operation for the specified Amazon Connect instance. For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.

Sourcemodule ListInstanceAttributesRequest = Awso_connect.Values.ListInstanceAttributesRequest

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all attribute types for the given instance.

Sourcemodule ListInstanceAttributesResponse = Awso_connect.Values.ListInstanceAttributesResponse

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all attribute types for the given instance.

Sourcemodule ListInstanceStorageConfigsRequest = Awso_connect.Values.ListInstanceStorageConfigsRequest

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of storage configs for the identified instance and resource type.

Sourcemodule ListInstanceStorageConfigsResponse = Awso_connect.Values.ListInstanceStorageConfigsResponse

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of storage configs for the identified instance and resource type.

This API is in preview release for Amazon Connect and is subject to change. Return a list of instances which are in active state, creation-in-progress state, and failed state. Instances that aren't successfully created (they are in a failed state) are returned only for 24 hours after the CreateInstance API was invoked.

This API is in preview release for Amazon Connect and is subject to change. Return a list of instances which are in active state, creation-in-progress state, and failed state. Instances that aren't successfully created (they are in a failed state) are returned only for 24 hours after the CreateInstance API was invoked.

Sourcemodule ListIntegrationAssociationsRequest = Awso_connect.Values.ListIntegrationAssociationsRequest

Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance.

Sourcemodule ListIntegrationAssociationsResponse = Awso_connect.Values.ListIntegrationAssociationsResponse

Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance.

Sourcemodule ListLambdaFunctionsRequest = Awso_connect.Values.ListLambdaFunctionsRequest

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all Lambda functions that display in the dropdown options in the relevant flow blocks.

include module type of struct include Awso_connect.Values_2 end
Sourcemodule ListLambdaFunctionsResponse = Awso_connect.Values.ListLambdaFunctionsResponse

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all Lambda functions that display in the dropdown options in the relevant flow blocks.

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all the Amazon Lex V1 bots currently associated with the instance. To return both Amazon Lex V1 and V2 bots, use the ListBots API.

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all the Amazon Lex V1 bots currently associated with the instance. To return both Amazon Lex V1 and V2 bots, use the ListBots API.

Sourcemodule ListNotificationsRequest = Awso_connect.Values.ListNotificationsRequest

Retrieves a paginated list of all notifications in the Amazon Connect instance.

Sourcemodule NotificationSummaryList = Awso_connect.Values.NotificationSummaryList
Sourcemodule ListNotificationsResponse = Awso_connect.Values.ListNotificationsResponse

Retrieves a paginated list of all notifications in the Amazon Connect instance.

Sourcemodule PhoneNumberCountryCodes = Awso_connect.Values.PhoneNumberCountryCodes
Sourcemodule ListPhoneNumbersRequest = Awso_connect.Values.ListPhoneNumbersRequest

Provides information about the phone numbers for the specified Amazon Connect instance. For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide. We recommend using ListPhoneNumbersV2 to return phone number types. ListPhoneNumbers doesn't support number types UIFN, SHARED, THIRD_PARTY_TF, and THIRD_PARTY_DID. While it returns numbers of those types, it incorrectly lists them as TOLL_FREE or DID. The phone number Arn value that is returned from each of the items in the PhoneNumberSummaryList cannot be used to tag phone number resources. It will fail with a ResourceNotFoundException. Instead, use the ListPhoneNumbersV2 API. It returns the new phone number ARN that can be used to tag phone number resources.

Contains summary information about a phone number for a contact center.

Sourcemodule PhoneNumberSummaryList = Awso_connect.Values.PhoneNumberSummaryList
Sourcemodule ListPhoneNumbersResponse = Awso_connect.Values.ListPhoneNumbersResponse

Provides information about the phone numbers for the specified Amazon Connect instance. For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide. We recommend using ListPhoneNumbersV2 to return phone number types. ListPhoneNumbers doesn't support number types UIFN, SHARED, THIRD_PARTY_TF, and THIRD_PARTY_DID. While it returns numbers of those types, it incorrectly lists them as TOLL_FREE or DID. The phone number Arn value that is returned from each of the items in the PhoneNumberSummaryList cannot be used to tag phone number resources. It will fail with a ResourceNotFoundException. Instead, use the ListPhoneNumbersV2 API. It returns the new phone number ARN that can be used to tag phone number resources.

Sourcemodule ListPhoneNumbersSummary = Awso_connect.Values.ListPhoneNumbersSummary

Information about phone numbers that have been claimed to your Amazon Connect instance or traffic distribution group.

Sourcemodule ListPhoneNumbersSummaryList = Awso_connect.Values.ListPhoneNumbersSummaryList
Sourcemodule ListPhoneNumbersV2Request = Awso_connect.Values.ListPhoneNumbersV2Request

Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with traffic distribution group. For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide. When given an instance ARN, ListPhoneNumbersV2 returns only the phone numbers claimed to the instance. When given a traffic distribution group ARN ListPhoneNumbersV2 returns only the phone numbers claimed to the traffic distribution group.

Sourcemodule ListPhoneNumbersV2Response = Awso_connect.Values.ListPhoneNumbersV2Response

Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with traffic distribution group. For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide. When given an instance ARN, ListPhoneNumbersV2 returns only the phone numbers claimed to the instance. When given a traffic distribution group ARN ListPhoneNumbersV2 returns only the phone numbers claimed to the traffic distribution group.

Sourcemodule ListPredefinedAttributesRequest = Awso_connect.Values.ListPredefinedAttributesRequest

Lists predefined attributes for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. You can use predefined attributes for: Routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see Use contact segment attributes. For the predefined attributes per instance quota, see Amazon Connect quotas. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule PredefinedAttributeSummary = Awso_connect.Values.PredefinedAttributeSummary

Summary of a predefined attribute.

Sourcemodule PredefinedAttributeSummaryList = Awso_connect.Values.PredefinedAttributeSummaryList
Sourcemodule ListPredefinedAttributesResponse = Awso_connect.Values.ListPredefinedAttributesResponse

Lists predefined attributes for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. You can use predefined attributes for: Routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see Use contact segment attributes. For the predefined attributes per instance quota, see Amazon Connect quotas. Endpoints: See Amazon Connect endpoints and quotas.

Provides information about the prompts for the specified Amazon Connect instance.

Contains information about the prompt.

Provides information about the prompts for the specified Amazon Connect instance.

Sourcemodule ListQueueEmailAddressesRequest = Awso_connect.Values.ListQueueEmailAddressesRequest

Lists all email addresses that are currently associated with a specific queue, providing details about which "From" email addresses agents can select when handling email contacts. This helps administrators manage agent email address options and understand the available choices for different brands and business units. Important things to know The response includes metadata about each email address available for agent selection, including whether it's configured as the default outbound email. Agents can select from these email addresses when replying to inbound contacts or initiating outbound contacts in this queue. The list includes both explicitly associated email addresses and any default outbound email address configured for the queue. Results are paginated to handle queues with many associated email addresses (up to 50 per queue).

Sourcemodule ListQueueEmailAddressesResponse = Awso_connect.Values.ListQueueEmailAddressesResponse

Lists all email addresses that are currently associated with a specific queue, providing details about which "From" email addresses agents can select when handling email contacts. This helps administrators manage agent email address options and understand the available choices for different brands and business units. Important things to know The response includes metadata about each email address available for agent selection, including whether it's configured as the default outbound email. Agents can select from these email addresses when replying to inbound contacts or initiating outbound contacts in this queue. The list includes both explicitly associated email addresses and any default outbound email address configured for the queue. Results are paginated to handle queues with many associated email addresses (up to 50 per queue).

Sourcemodule ListQueueQuickConnectsRequest = Awso_connect.Values.ListQueueQuickConnectsRequest

Lists the quick connects associated with a queue.

Contains summary information about a quick connect.

Sourcemodule QuickConnectSummaryList = Awso_connect.Values.QuickConnectSummaryList
Sourcemodule ListQueueQuickConnectsResponse = Awso_connect.Values.ListQueueQuickConnectsResponse

Lists the quick connects associated with a queue.

Provides information about the queues for the specified Amazon Connect instance. If you do not specify a QueueTypes parameter, both standard and agent queues are returned. This might cause an unexpected truncation of results if you have more than 1000 agents and you limit the number of results of the API call in code. For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.

Contains summary information about a queue.

Provides information about the queues for the specified Amazon Connect instance. If you do not specify a QueueTypes parameter, both standard and agent queues are returned. This might cause an unexpected truncation of results if you have more than 1000 agents and you limit the number of results of the API call in code. For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.

Sourcemodule ListQuickConnectsRequest = Awso_connect.Values.ListQuickConnectsRequest

Provides information about the quick connects for the specified Amazon Connect instance.

Sourcemodule ListQuickConnectsResponse = Awso_connect.Values.ListQuickConnectsResponse

Provides information about the quick connects for the specified Amazon Connect instance.

Sourcemodule RealTimeContactAnalysisSegmentType = Awso_connect.Values.RealTimeContactAnalysisSegmentType
Sourcemodule RealTimeContactAnalysisSegmentTypes = Awso_connect.Values.RealTimeContactAnalysisSegmentTypes
Sourcemodule RealTimeContactAnalysisOutputType = Awso_connect.Values.RealTimeContactAnalysisOutputType
Sourcemodule ListRealtimeContactAnalysisSegmentsV2Request = Awso_connect.Values.ListRealtimeContactAnalysisSegmentsV2Request

Provides a list of analysis segments for a real-time chat analysis session. This API supports CHAT channels only. This API does not support VOICE. If you attempt to use it for VOICE, an InvalidRequestException occurs.

Sourcemodule RealTimeContactAnalysisOffset = Awso_connect.Values.RealTimeContactAnalysisOffset
Sourcemodule RealTimeContactAnalysisCharacterInterval = Awso_connect.Values.RealTimeContactAnalysisCharacterInterval

Begin and end offsets for a part of text.

Sourcemodule RealTimeContactAnalysisCharacterIntervals = Awso_connect.Values.RealTimeContactAnalysisCharacterIntervals
Sourcemodule RealTimeContactAnalysisTranscriptItemRedaction = Awso_connect.Values.RealTimeContactAnalysisTranscriptItemRedaction

Object describing redaction applied to the segment.

Sourcemodule RealTimeContactAnalysisTranscriptContent = Awso_connect.Values.RealTimeContactAnalysisTranscriptContent
Sourcemodule RealTimeContactAnalysisTimeInstant = Awso_connect.Values.RealTimeContactAnalysisTimeInstant
Sourcemodule RealTimeContactAnalysisTimeData = Awso_connect.Values.RealTimeContactAnalysisTimeData

Object describing time with which the segment is associated. It can have different representations of time. Currently supported: absoluteTime

Sourcemodule RealTimeContactAnalysisSentimentLabel = Awso_connect.Values.RealTimeContactAnalysisSentimentLabel
Sourcemodule RealTimeContactAnalysisId256 = Awso_connect.Values.RealTimeContactAnalysisId256
Sourcemodule RealTimeContactAnalysisContentType = Awso_connect.Values.RealTimeContactAnalysisContentType
Sourcemodule RealTimeContactAnalysisSegmentTranscript = Awso_connect.Values.RealTimeContactAnalysisSegmentTranscript

The analyzed transcript segment.

Sourcemodule RealTimeContactAnalysisPostContactSummaryStatus = Awso_connect.Values.RealTimeContactAnalysisPostContactSummaryStatus
Sourcemodule RealTimeContactAnalysisPostContactSummaryFailureCode = Awso_connect.Values.RealTimeContactAnalysisPostContactSummaryFailureCode
Sourcemodule RealTimeContactAnalysisPostContactSummaryContent = Awso_connect.Values.RealTimeContactAnalysisPostContactSummaryContent
Sourcemodule RealTimeContactAnalysisSegmentPostContactSummary = Awso_connect.Values.RealTimeContactAnalysisSegmentPostContactSummary

Information about the post-contact summary for a real-time contact segment.

Sourcemodule RealTimeContactAnalysisTranscriptItemWithContent = Awso_connect.Values.RealTimeContactAnalysisTranscriptItemWithContent

Transcript representation containing Id, Content and list of character intervals that are associated with analysis data. For example, this object within an issue detected would describe both content that contains identified issue and intervals where that content is taken from.

Sourcemodule RealTimeContactAnalysisTranscriptItemsWithContent = Awso_connect.Values.RealTimeContactAnalysisTranscriptItemsWithContent
Sourcemodule RealTimeContactAnalysisIssueDetected = Awso_connect.Values.RealTimeContactAnalysisIssueDetected

Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.

Sourcemodule RealTimeContactAnalysisIssuesDetected = Awso_connect.Values.RealTimeContactAnalysisIssuesDetected
Sourcemodule RealTimeContactAnalysisSegmentIssues = Awso_connect.Values.RealTimeContactAnalysisSegmentIssues

Segment type containing a list of detected issues.

Sourcemodule RealTimeContactAnalysisEventType = Awso_connect.Values.RealTimeContactAnalysisEventType
Sourcemodule RealTimeContactAnalysisSegmentEvent = Awso_connect.Values.RealTimeContactAnalysisSegmentEvent

Segment type describing a contact event.

Sourcemodule RealTimeContactAnalysisCategoryName = Awso_connect.Values.RealTimeContactAnalysisCategoryName
Sourcemodule RealTimeContactAnalysisTranscriptItemWithCharacterOffsets = Awso_connect.Values.RealTimeContactAnalysisTranscriptItemWithCharacterOffsets

Transcript representation containing Id and list of character intervals that are associated with analysis data. For example, this object within a RealTimeContactAnalysisPointOfInterest in Category.MatchedDetails would have character interval describing part of the text that matched category.

Sourcemodule RealTimeContactAnalysisTranscriptItemsWithCharacterOffsets = Awso_connect.Values.RealTimeContactAnalysisTranscriptItemsWithCharacterOffsets
Sourcemodule RealTimeContactAnalysisPointOfInterest = Awso_connect.Values.RealTimeContactAnalysisPointOfInterest

The section of the contact transcript segment that category rule was detected.

Sourcemodule RealTimeContactAnalysisPointsOfInterest = Awso_connect.Values.RealTimeContactAnalysisPointsOfInterest
Sourcemodule RealTimeContactAnalysisCategoryDetails = Awso_connect.Values.RealTimeContactAnalysisCategoryDetails

Provides information about the category rule that was matched.

Sourcemodule RealTimeContactAnalysisMatchedDetails = Awso_connect.Values.RealTimeContactAnalysisMatchedDetails
Sourcemodule RealTimeContactAnalysisSegmentCategories = Awso_connect.Values.RealTimeContactAnalysisSegmentCategories

The matched category rules.

Sourcemodule RealTimeContactAnalysisAttachment = Awso_connect.Values.RealTimeContactAnalysisAttachment

Object that describes attached file.

Sourcemodule RealTimeContactAnalysisAttachments = Awso_connect.Values.RealTimeContactAnalysisAttachments
Sourcemodule RealTimeContactAnalysisSegmentAttachments = Awso_connect.Values.RealTimeContactAnalysisSegmentAttachments

Segment containing list of attachments.

Sourcemodule RealtimeContactAnalysisSegment = Awso_connect.Values.RealtimeContactAnalysisSegment

An analyzed segment for a real-time analysis session.

Sourcemodule RealtimeContactAnalysisSegments = Awso_connect.Values.RealtimeContactAnalysisSegments
Sourcemodule RealTimeContactAnalysisSupportedChannel = Awso_connect.Values.RealTimeContactAnalysisSupportedChannel
Sourcemodule RealTimeContactAnalysisStatus = Awso_connect.Values.RealTimeContactAnalysisStatus
Sourcemodule OutputTypeNotFoundException = Awso_connect.Values.OutputTypeNotFoundException

Thrown for analyzed content when requested OutputType was not enabled for a given contact. For example, if an OutputType.Raw was requested for a contact that had `RedactedOnly` Redaction policy set in the flow.

Sourcemodule ListRealtimeContactAnalysisSegmentsV2Response = Awso_connect.Values.ListRealtimeContactAnalysisSegmentsV2Response

Provides a list of analysis segments for a real-time chat analysis session. This API supports CHAT channels only. This API does not support VOICE. If you attempt to use it for VOICE, an InvalidRequestException occurs.

Sourcemodule ListRoutingProfileManualAssignmentQueuesRequest = Awso_connect.Values.ListRoutingProfileManualAssignmentQueuesRequest

Lists the manual assignment queues associated with a routing profile. Use cases Following are common uses cases for this API: This API returns list of queues where contacts can be manually assigned or picked by an agent who has access to the Worklist app. The user can additionally filter on queues, if they have access to those queues (otherwise a invalid request exception will be thrown). For information about how manual contact assignment works in the agent workspace, see the Access the Worklist app in the Amazon Connect agent workspace in the Amazon Connect Administrator Guide. Important things to know This API only returns the manual assignment queues associated with a routing profile. Use the ListRoutingProfileQueues API to list the auto assignment queues for the routing profile. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule RoutingProfileManualAssignmentQueueConfigSummary = Awso_connect.Values.RoutingProfileManualAssignmentQueueConfigSummary

Contains summary information about a routing profile manual assignment queue.

Sourcemodule RoutingProfileManualAssignmentQueueConfigSummaryList = Awso_connect.Values.RoutingProfileManualAssignmentQueueConfigSummaryList
Sourcemodule ListRoutingProfileManualAssignmentQueuesResponse = Awso_connect.Values.ListRoutingProfileManualAssignmentQueuesResponse

Lists the manual assignment queues associated with a routing profile. Use cases Following are common uses cases for this API: This API returns list of queues where contacts can be manually assigned or picked by an agent who has access to the Worklist app. The user can additionally filter on queues, if they have access to those queues (otherwise a invalid request exception will be thrown). For information about how manual contact assignment works in the agent workspace, see the Access the Worklist app in the Amazon Connect agent workspace in the Amazon Connect Administrator Guide. Important things to know This API only returns the manual assignment queues associated with a routing profile. Use the ListRoutingProfileQueues API to list the auto assignment queues for the routing profile. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule ListRoutingProfileQueuesRequest = Awso_connect.Values.ListRoutingProfileQueuesRequest

Lists the queues associated with a routing profile.

Sourcemodule RoutingProfileQueueConfigSummary = Awso_connect.Values.RoutingProfileQueueConfigSummary

Contains summary information about a routing profile queue.

Sourcemodule RoutingProfileQueueConfigSummaryList = Awso_connect.Values.RoutingProfileQueueConfigSummaryList
Sourcemodule ListRoutingProfileQueuesResponse = Awso_connect.Values.ListRoutingProfileQueuesResponse

Lists the queues associated with a routing profile.

Sourcemodule ListRoutingProfilesRequest = Awso_connect.Values.ListRoutingProfilesRequest

Provides summary information about the routing profiles for the specified Amazon Connect instance. For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.

Contains summary information about a routing profile.

Sourcemodule RoutingProfileSummaryList = Awso_connect.Values.RoutingProfileSummaryList
Sourcemodule ListRoutingProfilesResponse = Awso_connect.Values.ListRoutingProfilesResponse

Provides summary information about the routing profiles for the specified Amazon Connect instance. For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.

List all rules for the specified Amazon Connect instance.

A list of ActionTypes associated with a rule.

List all rules for the specified Amazon Connect instance.

Sourcemodule ListSecurityKeysRequest = Awso_connect.Values.ListSecurityKeysRequest

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all security keys associated with the instance.

Configuration information of the security key.

Sourcemodule ListSecurityKeysResponse = Awso_connect.Values.ListSecurityKeysResponse

This API is in preview release for Amazon Connect and is subject to change. Returns a paginated list of all security keys associated with the instance.

Sourcemodule ListSecurityProfileApplicationsRequest = Awso_connect.Values.ListSecurityProfileApplicationsRequest

Returns a list of third-party applications or MCP Servers in a specific security profile.

Sourcemodule ListSecurityProfileApplicationsResponse = Awso_connect.Values.ListSecurityProfileApplicationsResponse

Returns a list of third-party applications or MCP Servers in a specific security profile.

Sourcemodule ListSecurityProfileFlowModulesRequest = Awso_connect.Values.ListSecurityProfileFlowModulesRequest

A list of Flow Modules an AI Agent can invoke as a tool

Sourcemodule ListSecurityProfileFlowModulesResponse = Awso_connect.Values.ListSecurityProfileFlowModulesResponse

A list of Flow Modules an AI Agent can invoke as a tool

Sourcemodule ListSecurityProfilePermissionsRequest = Awso_connect.Values.ListSecurityProfilePermissionsRequest

Lists the permissions granted to a security profile. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule ListSecurityProfilePermissionsResponse = Awso_connect.Values.ListSecurityProfilePermissionsResponse

Lists the permissions granted to a security profile. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule ListSecurityProfilesRequest = Awso_connect.Values.ListSecurityProfilesRequest

Provides summary information about the security profiles for the specified Amazon Connect instance. For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule SecurityProfileSummary = Awso_connect.Values.SecurityProfileSummary

Contains information about a security profile.

Sourcemodule SecurityProfileSummaryList = Awso_connect.Values.SecurityProfileSummaryList
Sourcemodule ListSecurityProfilesResponse = Awso_connect.Values.ListSecurityProfilesResponse

Provides summary information about the security profiles for the specified Amazon Connect instance. For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule ListTagsForResourceRequest = Awso_connect.Values.ListTagsForResourceRequest

Lists the tags for the specified resource. For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.

Sourcemodule ListTagsForResourceResponse = Awso_connect.Values.ListTagsForResourceResponse

Lists the tags for the specified resource. For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.

Sourcemodule ListTaskTemplatesRequest = Awso_connect.Values.ListTaskTemplatesRequest

Lists task templates for the specified Amazon Connect instance.

Contains summary information about the task template.

Sourcemodule ListTaskTemplatesResponse = Awso_connect.Values.ListTaskTemplatesResponse

Lists task templates for the specified Amazon Connect instance.

Sourcemodule ListTestCaseExecutionRecordsRequest = Awso_connect.Values.ListTestCaseExecutionRecordsRequest

Lists detailed steps of test case execution that includes all observations along with actions taken and data associated in the specified Amazon Connect instance.

Sourcemodule ListTestCaseExecutionRecordsResponse = Awso_connect.Values.ListTestCaseExecutionRecordsResponse

Lists detailed steps of test case execution that includes all observations along with actions taken and data associated in the specified Amazon Connect instance.

Sourcemodule ListTestCaseExecutionsRequest = Awso_connect.Values.ListTestCaseExecutionsRequest

Lists all test case executions and allows filtering by test case id, test case name, start time, end time or status of the execution for the specified Amazon Connect instance.

Contains information about a test case execution.

Sourcemodule ListTestCaseExecutionsResponse = Awso_connect.Values.ListTestCaseExecutionsResponse

Lists all test case executions and allows filtering by test case id, test case name, start time, end time or status of the execution for the specified Amazon Connect instance.

Lists the test cases present in the specific Amazon Connect instance.

Contains summary information about a test case.

Lists the test cases present in the specific Amazon Connect instance.

Sourcemodule ListTrafficDistributionGroupUsersRequest = Awso_connect.Values.ListTrafficDistributionGroupUsersRequest

Lists traffic distribution group users.

Sourcemodule TrafficDistributionGroupUserSummary = Awso_connect.Values.TrafficDistributionGroupUserSummary

Summary information about a traffic distribution group user.

Sourcemodule TrafficDistributionGroupUserSummaryList = Awso_connect.Values.TrafficDistributionGroupUserSummaryList
Sourcemodule ListTrafficDistributionGroupUsersResponse = Awso_connect.Values.ListTrafficDistributionGroupUsersResponse

Lists traffic distribution group users.

Sourcemodule ListTrafficDistributionGroupsRequest = Awso_connect.Values.ListTrafficDistributionGroupsRequest

Lists traffic distribution groups.

Sourcemodule TrafficDistributionGroupSummary = Awso_connect.Values.TrafficDistributionGroupSummary

Information about traffic distribution groups.

Sourcemodule TrafficDistributionGroupSummaryList = Awso_connect.Values.TrafficDistributionGroupSummaryList
Sourcemodule ListTrafficDistributionGroupsResponse = Awso_connect.Values.ListTrafficDistributionGroupsResponse

Lists traffic distribution groups.

Provides summary information about the use cases for the specified integration association.

Contains the use case.

Lists the use cases for the integration association.

Sourcemodule ListUserHierarchyGroupsRequest = Awso_connect.Values.ListUserHierarchyGroupsRequest

Provides summary information about the hierarchy groups for the specified Amazon Connect instance. For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.

Sourcemodule ListUserHierarchyGroupsResponse = Awso_connect.Values.ListUserHierarchyGroupsResponse

Provides summary information about the hierarchy groups for the specified Amazon Connect instance. For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.

Sourcemodule ListUserNotificationsRequest = Awso_connect.Values.ListUserNotificationsRequest

Retrieves a paginated list of notifications for a specific user, including the notification status for that user.

Sourcemodule UserNotificationSummary = Awso_connect.Values.UserNotificationSummary

Summary information about a notification for a specific user, including the user's read status.

Sourcemodule UserNotificationSummaryList = Awso_connect.Values.UserNotificationSummaryList
Sourcemodule ListUserNotificationsResponse = Awso_connect.Values.ListUserNotificationsResponse

Retrieves a paginated list of notifications for a specific user, including the notification status for that user.

Sourcemodule ListUserProficienciesRequest = Awso_connect.Values.ListUserProficienciesRequest

Lists proficiencies associated with a user.

Sourcemodule ListUserProficienciesResponse = Awso_connect.Values.ListUserProficienciesResponse

Lists proficiencies associated with a user.

Provides summary information about the users for the specified Amazon Connect instance.

Contains summary information about a user.

Provides summary information about the users for the specified Amazon Connect instance.

Sourcemodule ListViewVersionsRequest = Awso_connect.Values.ListViewVersionsRequest

Returns all the available versions for the specified Amazon Connect instance and view identifier. Results will be sorted from highest to lowest.

A summary of a view version's metadata.

Sourcemodule ViewVersionSummaryList = Awso_connect.Values.ViewVersionSummaryList
Sourcemodule ListViewVersionsResponse = Awso_connect.Values.ListViewVersionsResponse

Returns all the available versions for the specified Amazon Connect instance and view identifier. Results will be sorted from highest to lowest.

Returns views in the given instance. Results are sorted primarily by type, and secondarily by name.

A summary of a view's metadata.

Returns views in the given instance. Results are sorted primarily by type, and secondarily by name.

Sourcemodule ListWorkspaceMediaRequest = Awso_connect.Values.ListWorkspaceMediaRequest

Lists media assets (such as logos) associated with a workspace.

Contains information about a media asset used in a workspace.

Sourcemodule ListWorkspaceMediaResponse = Awso_connect.Values.ListWorkspaceMediaResponse

Lists media assets (such as logos) associated with a workspace.

Sourcemodule ListWorkspacePagesRequest = Awso_connect.Values.ListWorkspacePagesRequest

Lists the page configurations in a workspace, including the views assigned to each page.

Contains information about a page configuration in a workspace, including the view assigned to the page.

Sourcemodule ListWorkspacePagesResponse = Awso_connect.Values.ListWorkspacePagesResponse

Lists the page configurations in a workspace, including the views assigned to each page.

Lists the workspaces in an Amazon Connect instance.

Contains summary information about a workspace.

Sourcemodule ListWorkspacesResponse = Awso_connect.Values.ListWorkspacesResponse

Lists the workspaces in an Amazon Connect instance.

Sourcemodule MaximumResultReturnedException = Awso_connect.Values.MaximumResultReturnedException

Maximum number (1000) of tags have been returned with current request. Consider changing request parameters to get more tags.

Sourcemodule MessageTemplateKnowledgeBaseId = Awso_connect.Values.MessageTemplateKnowledgeBaseId

Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.

Sourcemodule MonitorContactResponse = Awso_connect.Values.MonitorContactResponse

Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.

The search criteria based on the contact name

Sourcemodule SupportedMessagingContentType = Awso_connect.Values.SupportedMessagingContentType
Sourcemodule SupportedMessagingContentTypes = Awso_connect.Values.SupportedMessagingContentTypes

The customer's details.

Payload of chat properties to apply when starting a new contact.

module NotificationSearchConditionList = Awso_connect.Values.NotificationSearchConditionList
module NotificationSearchCriteria = Awso_connect.Values.NotificationSearchCriteria

The search criteria to be used to return notifications.

Sourcemodule NotificationSearchFilter = Awso_connect.Values.NotificationSearchFilter

Filters to apply when searching for notifications.

Sourcemodule NotificationSearchSummary = Awso_connect.Values.NotificationSearchSummary

Summary information about a notification returned from a search operation.

Sourcemodule NotificationSearchSummaryList = Awso_connect.Values.NotificationSearchSummaryList
Sourcemodule OutboundAdditionalRecipients = Awso_connect.Values.OutboundAdditionalRecipients

Information about the additional recipients of outbound email.

Sourcemodule OutboundContactNotPermittedException = Awso_connect.Values.OutboundContactNotPermittedException

The contact is not permitted.

Information about the template attributes.

Sourcemodule TemplatedMessageConfig = Awso_connect.Values.TemplatedMessageConfig

Information about template message configuration.

Information about the raw email body content.

Sourcemodule OutboundMessageSourceType = Awso_connect.Values.OutboundMessageSourceType

Information about email body content.

Sourcemodule ParticipantConfiguration = Awso_connect.Values.ParticipantConfiguration

The configuration of the participant.

Allows pausing an ongoing task contact.

Allows pausing an ongoing task contact.

Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how to configure for them, see Enable persistent chat.

module PredefinedAttributeSearchConditionList = Awso_connect.Values.PredefinedAttributeSearchConditionList
module PredefinedAttributeSearchCriteria = Awso_connect.Values.PredefinedAttributeSearchCriteria

The search criteria to be used to return predefined attributes.

Sourcemodule PredefinedAttributeSearchSummaryList = Awso_connect.Values.PredefinedAttributeSearchSummaryList
module PromptSearchConditionList = Awso_connect.Values.PromptSearchConditionList
module PromptSearchCriteria = Awso_connect.Values.PromptSearchCriteria

The search criteria to be used to return prompts.

Filters to be applied to search results.

Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status. For more information, see Agent status and Set your next status in the Amazon Connect Administrator Guide.

Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status. For more information, see Agent status and Set your next status in the Amazon Connect Administrator Guide.

Information about a queue.

module QueueSearchConditionList = Awso_connect.Values.QueueSearchConditionList
module QueueSearchCriteria = Awso_connect.Values.QueueSearchCriteria

The search criteria to be used to return queues. The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

Filters to be applied to search results.

Sourcemodule QueueSearchSummaryList = Awso_connect.Values.QueueSearchSummaryList
module QuickConnectSearchConditionList = Awso_connect.Values.QuickConnectSearchConditionList
module QuickConnectSearchCriteria = Awso_connect.Values.QuickConnectSearchCriteria

The search criteria to be used to return quick connects.

Sourcemodule QuickConnectSearchFilter = Awso_connect.Values.QuickConnectSearchFilter

Filters to be applied to search results.

Sourcemodule QuickConnectSearchSummaryList = Awso_connect.Values.QuickConnectSearchSummaryList
Sourcemodule ReleasePhoneNumberRequest = Awso_connect.Values.ReleasePhoneNumberRequest

Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed. To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the Amazon Connect admin website. After releasing a phone number, the phone number enters into a cooldown period for up to 180 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact Amazon Web Services Support. If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired. By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired. For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.

Sourcemodule ReplicateInstanceRequest = Awso_connect.Values.ReplicateInstanceRequest

Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration information for Amazon Connect resources across Amazon Web Services Regions. For more information about replicating an Amazon Connect instance, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide.

Sourcemodule ReplicateInstanceResponse = Awso_connect.Values.ReplicateInstanceResponse

Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration information for Amazon Connect resources across Amazon Web Services Regions. For more information about replicating an Amazon Connect instance, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide.

The search criteria to be used to return tags.

Sourcemodule ResourceTagsSearchCriteria = Awso_connect.Values.ResourceTagsSearchCriteria

The search criteria to be used to search tags.

Sourcemodule ResumeContactRecordingRequest = Awso_connect.Values.ResumeContactRecordingRequest

When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume. Voice and screen recordings are supported.

Sourcemodule ResumeContactRecordingResponse = Awso_connect.Values.ResumeContactRecordingResponse

When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume. Voice and screen recordings are supported.

Allows resuming a task contact in a paused state.

Allows resuming a task contact in a paused state.

Sourcemodule RoutingCriteriaInputStepExpiry = Awso_connect.Values.RoutingCriteriaInputStepExpiry

Specify whether this routing criteria step should apply for only a limited amount of time, or if it should never expire.

Sourcemodule RoutingCriteriaInputStep = Awso_connect.Values.RoutingCriteriaInputStep

Step defines the list of agents to be routed or route based on the agent requirements such as ProficiencyLevel, Name, or Value.

Sourcemodule RoutingCriteriaInputSteps = Awso_connect.Values.RoutingCriteriaInputSteps

An object to define the RoutingCriteria.

module RoutingProfileSearchConditionList = Awso_connect.Values.RoutingProfileSearchConditionList
module RoutingProfileSearchCriteria = Awso_connect.Values.RoutingProfileSearchCriteria

The search criteria to be used to return routing profiles. The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

Sourcemodule RoutingProfileSearchFilter = Awso_connect.Values.RoutingProfileSearchFilter

Filters to be applied to search results.

Sourcemodule SearchAgentStatusesRequest = Awso_connect.Values.SearchAgentStatusesRequest

Searches AgentStatuses in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchAgentStatusesResponse = Awso_connect.Values.SearchAgentStatusesResponse

Searches AgentStatuses in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchAvailablePhoneNumbersRequest = Awso_connect.Values.SearchAvailablePhoneNumbersRequest

Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.

Sourcemodule SearchAvailablePhoneNumbersResponse = Awso_connect.Values.SearchAvailablePhoneNumbersResponse

Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.

Sourcemodule SearchContactEvaluationsRequest = Awso_connect.Values.SearchContactEvaluationsRequest

Searches contact evaluations in an Amazon Connect instance, with optional filtering. Use cases Following are common uses cases for this API: Find contact evaluations by using specific search criteria. Find contact evaluations that are tagged with a specific set of tags. Important things to know A Search operation, unlike a List operation, takes time to index changes to resource (create, update or delete). If you don't see updated information for recently changed contact evaluations, try calling the API again in a few seconds. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule SearchContactEvaluationsResponse = Awso_connect.Values.SearchContactEvaluationsResponse

Searches contact evaluations in an Amazon Connect instance, with optional filtering. Use cases Following are common uses cases for this API: Find contact evaluations by using specific search criteria. Find contact evaluations that are tagged with a specific set of tags. Important things to know A Search operation, unlike a List operation, takes time to index changes to resource (create, update or delete). If you don't see updated information for recently changed contact evaluations, try calling the API again in a few seconds. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule SearchContactFlowModulesRequest = Awso_connect.Values.SearchContactFlowModulesRequest

Searches the flow modules in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchContactFlowModulesResponse = Awso_connect.Values.SearchContactFlowModulesResponse

Searches the flow modules in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchContactFlowsRequest = Awso_connect.Values.SearchContactFlowsRequest

Searches the flows in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchContactFlowsResponse = Awso_connect.Values.SearchContactFlowsResponse

Searches the flows in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchContactsTimeRangeType = Awso_connect.Values.SearchContactsTimeRangeType
Sourcemodule SearchContactsTimeRangeConditionType = Awso_connect.Values.SearchContactsTimeRangeConditionType
Sourcemodule SearchContactsTimestampCondition = Awso_connect.Values.SearchContactsTimestampCondition

The timestamp condition indicating which contact timestamp should be used and how it should be filtered. It is not an actual timestamp value.

Sourcemodule SearchContactsTimeRange = Awso_connect.Values.SearchContactsTimeRange

A structure of time range that you want to search results.

Sourcemodule SearchContactsAdditionalTimeRangeCriteria = Awso_connect.Values.SearchContactsAdditionalTimeRangeCriteria

The criteria of the time range to additionally filter on.

Sourcemodule SearchContactsAdditionalTimeRangeCriteriaList = Awso_connect.Values.SearchContactsAdditionalTimeRangeCriteriaList
Sourcemodule SearchContactsAdditionalTimeRange = Awso_connect.Values.SearchContactsAdditionalTimeRange

Time range that you additionally want to filter on. This is different from the SearchContactsTimeRange data type.

A structure that defines the field name to sort by and a sort order.

Sourcemodule SearchableSegmentAttributeValue = Awso_connect.Values.SearchableSegmentAttributeValue
Sourcemodule SearchableSegmentAttributeValueList = Awso_connect.Values.SearchableSegmentAttributeValueList
Sourcemodule SearchableSegmentAttributeKey = Awso_connect.Values.SearchableSegmentAttributeKey
Sourcemodule SearchableSegmentAttributesCriteria = Awso_connect.Values.SearchableSegmentAttributesCriteria

The search criteria based on searchable segment attribute key and values to search on.

Sourcemodule SearchableSegmentAttributesCriteriaList = Awso_connect.Values.SearchableSegmentAttributesCriteriaList
Sourcemodule SearchableSegmentAttributes = Awso_connect.Values.SearchableSegmentAttributes

The search criteria based on searchable segment attributes of a contact

Sourcemodule SearchableAgentCriteriaStep = Awso_connect.Values.SearchableAgentCriteriaStep

The agent criteria to search for preferred agents on the routing criteria.

Sourcemodule SearchableRoutingCriteriaStep = Awso_connect.Values.SearchableRoutingCriteriaStep

Routing criteria of the contact to match on.

Sourcemodule SearchableRoutingCriteriaStepList = Awso_connect.Values.SearchableRoutingCriteriaStepList
Sourcemodule SearchableRoutingCriteria = Awso_connect.Values.SearchableRoutingCriteria

Routing criteria of the contact to match on.

Sourcemodule SearchableContactAttributeValue = Awso_connect.Values.SearchableContactAttributeValue
Sourcemodule SearchableContactAttributeValueList = Awso_connect.Values.SearchableContactAttributeValueList
Sourcemodule SearchableContactAttributeKey = Awso_connect.Values.SearchableContactAttributeKey
Sourcemodule SearchableContactAttributesCriteria = Awso_connect.Values.SearchableContactAttributesCriteria

The search criteria based on user-defined contact attribute key and values to search on.

Sourcemodule SearchableContactAttributesCriteriaList = Awso_connect.Values.SearchableContactAttributesCriteriaList
Sourcemodule SearchableContactAttributes = Awso_connect.Values.SearchableContactAttributes

A structure that defines search criteria based on user-defined contact attributes that are configured for contact search.

A structure of search criteria to be used to return contacts.

Searches contacts in an Amazon Connect instance.

Sourcemodule SearchContactsResponse = Awso_connect.Values.SearchContactsResponse

Searches contacts in an Amazon Connect instance.

Sourcemodule SearchDataTablesRequest = Awso_connect.Values.SearchDataTablesRequest

Searches for data tables based on the table's ID, name, and description. In the future, this operation can support searching on attribute names and possibly primary values. Follows other search operations closely and supports both search criteria and filters.

Sourcemodule SearchDataTablesResponse = Awso_connect.Values.SearchDataTablesResponse

Searches for data tables based on the table's ID, name, and description. In the future, this operation can support searching on attribute names and possibly primary values. Follows other search operations closely and supports both search criteria and filters.

Sourcemodule SearchEmailAddressesRequest = Awso_connect.Values.SearchEmailAddressesRequest

Searches email address in an instance, with optional filtering.

Sourcemodule SearchEmailAddressesResponse = Awso_connect.Values.SearchEmailAddressesResponse

Searches email address in an instance, with optional filtering.

Sourcemodule SearchEvaluationFormsRequest = Awso_connect.Values.SearchEvaluationFormsRequest

Searches evaluation forms in an Amazon Connect instance, with optional filtering. Use cases Following are common uses cases for this API: List all evaluation forms in an instance. Find all evaluation forms that meet specific criteria, such as Title, Description, Status, and more. Find all evaluation forms that are tagged with a specific set of tags. Important things to know A Search operation, unlike a List operation, takes time to index changes to resource (create, update or delete). If you don't see updated information for recently changed contact evaluations, try calling the API again in a few seconds. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule SearchEvaluationFormsResponse = Awso_connect.Values.SearchEvaluationFormsResponse

Searches evaluation forms in an Amazon Connect instance, with optional filtering. Use cases Following are common uses cases for this API: List all evaluation forms in an instance. Find all evaluation forms that meet specific criteria, such as Title, Description, Status, and more. Find all evaluation forms that are tagged with a specific set of tags. Important things to know A Search operation, unlike a List operation, takes time to index changes to resource (create, update or delete). If you don't see updated information for recently changed contact evaluations, try calling the API again in a few seconds. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule SearchHoursOfOperationOverridesRequest = Awso_connect.Values.SearchHoursOfOperationOverridesRequest

Searches the hours of operation overrides.

Sourcemodule SearchHoursOfOperationOverridesResponse = Awso_connect.Values.SearchHoursOfOperationOverridesResponse

Searches the hours of operation overrides.

Sourcemodule SearchHoursOfOperationsRequest = Awso_connect.Values.SearchHoursOfOperationsRequest

Searches the hours of operation in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchHoursOfOperationsResponse = Awso_connect.Values.SearchHoursOfOperationsResponse

Searches the hours of operation in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchNotificationsRequest = Awso_connect.Values.SearchNotificationsRequest

Searches for notifications based on specified criteria and filters. Returns a paginated list of notifications matching the search parameters, ordered by descending creation time. Supports filtering by content and tags.

Sourcemodule SearchNotificationsResponse = Awso_connect.Values.SearchNotificationsResponse

Searches for notifications based on specified criteria and filters. Returns a paginated list of notifications matching the search parameters, ordered by descending creation time. Supports filtering by content and tags.

Sourcemodule SearchPredefinedAttributesRequest = Awso_connect.Values.SearchPredefinedAttributesRequest

Searches predefined attributes that meet certain criteria. A predefined attribute is made up of a name and a value. You can use predefined attributes for: Routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see Use contact segment attributes. For the predefined attributes per instance quota, see Amazon Connect quotas. Endpoints: See Amazon Connect endpoints and quotas.

Sourcemodule SearchPredefinedAttributesResponse = Awso_connect.Values.SearchPredefinedAttributesResponse

Searches predefined attributes that meet certain criteria. A predefined attribute is made up of a name and a value. You can use predefined attributes for: Routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see Use contact segment attributes. For the predefined attributes per instance quota, see Amazon Connect quotas. Endpoints: See Amazon Connect endpoints and quotas.

Searches prompts in an Amazon Connect instance, with optional filtering.

Searches prompts in an Amazon Connect instance, with optional filtering.

Searches queues in an Amazon Connect instance, with optional filtering.

Searches queues in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchQuickConnectsRequest = Awso_connect.Values.SearchQuickConnectsRequest

Searches quick connects in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchQuickConnectsResponse = Awso_connect.Values.SearchQuickConnectsResponse

Searches quick connects in an Amazon Connect instance, with optional filtering.

Sourcemodule SearchResourceTagsRequest = Awso_connect.Values.SearchResourceTagsRequest

Searches tags used in an Amazon Connect instance using optional search criteria.

A tag set contains tag key and tag value.

Sourcemodule SearchResourceTagsResponse = Awso_connect.Values.SearchResourceTagsResponse

Searches tags used in an Amazon Connect instance using optional search criteria.

Sourcemodule SearchRoutingProfilesRequest = Awso_connect.Values.SearchRoutingProfilesRequest

Searches routing profiles in an Amazon Connect instance, with optional filtering. SearchRoutingProfiles does not populate LastModifiedRegion, LastModifiedTime, MediaConcurrencies.CrossChannelBehavior, and AgentAvailabilityTimer in its response, but DescribeRoutingProfile does.

Sourcemodule SearchRoutingProfilesResponse = Awso_connect.Values.SearchRoutingProfilesResponse

Searches routing profiles in an Amazon Connect instance, with optional filtering. SearchRoutingProfiles does not populate LastModifiedRegion, LastModifiedTime, MediaConcurrencies.CrossChannelBehavior, and AgentAvailabilityTimer in its response, but DescribeRoutingProfile does.

Sourcemodule SecurityProfilesSearchFilter = Awso_connect.Values.SecurityProfilesSearchFilter

Filters to be applied to search results.

module SecurityProfileSearchConditionList = Awso_connect.Values.SecurityProfileSearchConditionList
module SecurityProfileSearchCriteria = Awso_connect.Values.SecurityProfileSearchCriteria

The search criteria to be used to return security profiles. The name field support "contains" queries with a minimum of 2 characters and maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

Sourcemodule SearchSecurityProfilesRequest = Awso_connect.Values.SearchSecurityProfilesRequest

Searches security profiles in an Amazon Connect instance, with optional filtering. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule SecurityProfileSearchSummary = Awso_connect.Values.SecurityProfileSearchSummary

Information about the returned security profiles.

Sourcemodule SecurityProfilesSearchSummaryList = Awso_connect.Values.SecurityProfilesSearchSummaryList
Sourcemodule SearchSecurityProfilesResponse = Awso_connect.Values.SearchSecurityProfilesResponse

Searches security profiles in an Amazon Connect instance, with optional filtering. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Filters to be applied to search results.

module TestCaseSearchConditionList = Awso_connect.Values.TestCaseSearchConditionList
module TestCaseSearchCriteria = Awso_connect.Values.TestCaseSearchCriteria

The search criteria to be used to return test cases.

Sourcemodule SearchTestCasesRequest = Awso_connect.Values.SearchTestCasesRequest

Searches for test cases in the specified Amazon Connect instance, with optional filtering.

Sourcemodule TestCaseSearchSummaryList = Awso_connect.Values.TestCaseSearchSummaryList
Sourcemodule SearchTestCasesResponse = Awso_connect.Values.SearchTestCasesResponse

Searches for test cases in the specified Amazon Connect instance, with optional filtering.

Sourcemodule UserHierarchyGroupSearchFilter = Awso_connect.Values.UserHierarchyGroupSearchFilter

Filters to be applied to search results.

module UserHierarchyGroupSearchConditionList = Awso_connect.Values.UserHierarchyGroupSearchConditionList
module UserHierarchyGroupSearchCriteria = Awso_connect.Values.UserHierarchyGroupSearchCriteria

The search criteria to be used to return userHierarchyGroup.

Sourcemodule SearchUserHierarchyGroupsRequest = Awso_connect.Values.SearchUserHierarchyGroupsRequest

Searches UserHierarchyGroups in an Amazon Connect instance, with optional filtering. The UserHierarchyGroup with "LevelId": "0" is the foundation for building levels on top of an instance. It is not user-definable, nor is it visible in the UI.

Sourcemodule UserHierarchyGroupList = Awso_connect.Values.UserHierarchyGroupList
Sourcemodule SearchUserHierarchyGroupsResponse = Awso_connect.Values.SearchUserHierarchyGroupsResponse

Searches UserHierarchyGroups in an Amazon Connect instance, with optional filtering. The UserHierarchyGroup with "LevelId": "0" is the foundation for building levels on top of an instance. It is not user-definable, nor is it visible in the UI.

Filters to be applied to search results.

module UserSearchConditionList = Awso_connect.Values.UserSearchConditionList
module UserSearchCriteria = Awso_connect.Values.UserSearchCriteria

The search criteria to be used to return users. The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

Searches users in an Amazon Connect instance, with optional filtering. AfterContactWorkTimeLimit is returned in milliseconds.

The user's first name and last name.

Information about the returned users.

Searches users in an Amazon Connect instance, with optional filtering. AfterContactWorkTimeLimit is returned in milliseconds.

Defines filters to apply when searching for views, such as tag-based filters.

module ViewSearchConditionList = Awso_connect.Values.ViewSearchConditionList
module ViewSearchCriteria = Awso_connect.Values.ViewSearchCriteria

Defines the search criteria for filtering views.

Searches views based on name, description, or tags.

Searches views based on name, description, or tags.

Sourcemodule SearchVocabulariesRequest = Awso_connect.Values.SearchVocabulariesRequest

Searches for vocabularies within a specific Amazon Connect instance using State, NameStartsWith, and LanguageCode.

Contains summary information about the custom vocabulary.

Sourcemodule SearchVocabulariesResponse = Awso_connect.Values.SearchVocabulariesResponse

Searches for vocabularies within a specific Amazon Connect instance using State, NameStartsWith, and LanguageCode.

Sourcemodule WorkspaceAssociationSearchFilter = Awso_connect.Values.WorkspaceAssociationSearchFilter

Defines filters to apply when searching for workspace associations, such as tag-based filters.

module WorkspaceAssociationSearchConditionList = Awso_connect.Values.WorkspaceAssociationSearchConditionList
module WorkspaceAssociationSearchCriteria = Awso_connect.Values.WorkspaceAssociationSearchCriteria

Defines the search criteria for filtering workspace associations.

Sourcemodule SearchWorkspaceAssociationsRequest = Awso_connect.Values.SearchWorkspaceAssociationsRequest

Searches for workspace associations with users or routing profiles based on various criteria.

Sourcemodule WorkspaceAssociatedResourceType = Awso_connect.Values.WorkspaceAssociatedResourceType
Sourcemodule WorkspaceAssociatedResourceName = Awso_connect.Values.WorkspaceAssociatedResourceName
Sourcemodule WorkspaceAssociatedResourceId = Awso_connect.Values.WorkspaceAssociatedResourceId
Sourcemodule WorkspaceAssociationSearchSummary = Awso_connect.Values.WorkspaceAssociationSearchSummary

Contains summary information about a workspace association with a user or routing profile.

Sourcemodule WorkspaceAssociationSearchSummaryList = Awso_connect.Values.WorkspaceAssociationSearchSummaryList
Sourcemodule SearchWorkspaceAssociationsResponse = Awso_connect.Values.SearchWorkspaceAssociationsResponse

Searches for workspace associations with users or routing profiles based on various criteria.

Defines filters to apply when searching for workspaces, such as tag-based filters.

module WorkspaceSearchConditionList = Awso_connect.Values.WorkspaceSearchConditionList
module WorkspaceSearchCriteria = Awso_connect.Values.WorkspaceSearchCriteria

Defines the search criteria for filtering workspaces.

Sourcemodule SearchWorkspacesRequest = Awso_connect.Values.SearchWorkspacesRequest

Searches workspaces based on name, description, visibility, or tags.

Sourcemodule WorkspaceSearchSummary = Awso_connect.Values.WorkspaceSearchSummary

Contains summary information about a workspace returned from a search operation.

Sourcemodule WorkspaceSearchSummaryList = Awso_connect.Values.WorkspaceSearchSummaryList
Sourcemodule SearchWorkspacesResponse = Awso_connect.Values.SearchWorkspacesResponse

Searches workspaces based on name, description, visibility, or tags.

Sourcemodule SendChatIntegrationEventRequest = Awso_connect.Values.SendChatIntegrationEventRequest

Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes: SourceId, DestinationId, and Subtype: a set of identifiers, uniquely representing a chat ChatEvent: details of the chat action to perform such as sending a message, event, or disconnecting from a chat When a chat integration event is sent with chat identifiers that do not map to an active chat contact, a new chat contact is also created before handling chat action. Access to this API is currently restricted to Amazon Web Services End User Messaging for supporting SMS integration.

Sourcemodule SendChatIntegrationEventResponse = Awso_connect.Values.SendChatIntegrationEventResponse

Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes: SourceId, DestinationId, and Subtype: a set of identifiers, uniquely representing a chat ChatEvent: details of the chat action to perform such as sending a message, event, or disconnecting from a chat When a chat integration event is sent with chat identifiers that do not map to an active chat contact, a new chat contact is also created before handling chat action. Access to this API is currently restricted to Amazon Web Services End User Messaging for supporting SMS integration.

Information about the campaign.

Sourcemodule SendOutboundEmailRequest = Awso_connect.Values.SendOutboundEmailRequest

Send outbound email for outbound campaigns. For more information about outbound campaigns, see Set up Amazon Connect outbound campaigns. Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API.

Sourcemodule SendOutboundEmailResponse = Awso_connect.Values.SendOutboundEmailResponse

Send outbound email for outbound campaigns. For more information about outbound campaigns, see Set up Amazon Connect outbound campaigns. Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API.

Sourcemodule StartAttachedFileUploadRequest = Awso_connect.Values.StartAttachedFileUploadRequest

Provides a pre-signed Amazon S3 URL in response for uploading your content. You may only use this API to upload attachments to an Amazon Connect Case or Amazon Connect Email.

Sourcemodule UrlMetadataSignedHeadersValue = Awso_connect.Values.UrlMetadataSignedHeadersValue
Sourcemodule UrlMetadataSignedHeadersKey = Awso_connect.Values.UrlMetadataSignedHeadersKey
Sourcemodule UrlMetadataSignedHeaders = Awso_connect.Values.UrlMetadataSignedHeaders

Fields required when uploading an attached file.

Sourcemodule StartAttachedFileUploadResponse = Awso_connect.Values.StartAttachedFileUploadResponse

Response from StartAttachedFileUpload API.

Sourcemodule StartChatContactRequest = Awso_connect.Values.StartChatContactRequest

Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS. A 429 error occurs in the following situations: API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception. The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException. If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support. For more information about chat, see the following topics in the Amazon Connect Administrator Guide: Concepts: Web and mobile messaging capabilities in Amazon Connect Amazon Connect Chat security best practices

Sourcemodule StartChatContactResponse = Awso_connect.Values.StartChatContactResponse

Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service. When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS. A 429 error occurs in the following situations: API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception. The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException. If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support. For more information about chat, see the following topics in the Amazon Connect Administrator Guide: Concepts: Web and mobile messaging capabilities in Amazon Connect Amazon Connect Chat security best practices

Sourcemodule StartContactEvaluationRequest = Awso_connect.Values.StartContactEvaluationRequest

Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact. The evaluation form version used for the contact evaluation corresponds to the currently activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started. Evaluations created through the public API do not contain answer values suggested from automation.

Sourcemodule StartContactEvaluationResponse = Awso_connect.Values.StartContactEvaluationResponse

Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact. The evaluation form version used for the contact evaluation corresponds to the currently activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started. Evaluations created through the public API do not contain answer values suggested from automation.

Sourcemodule StartContactMediaProcessingRequest = Awso_connect.Values.StartContactMediaProcessingRequest

Enables in-flight message processing for an ongoing chat session. Message processing will stay active for the rest of the chat, even if an individual contact segment ends.

Sourcemodule StartContactMediaProcessingResponse = Awso_connect.Values.StartContactMediaProcessingResponse

Enables in-flight message processing for an ongoing chat session. Message processing will stay active for the rest of the chat, even if an individual contact segment ends.

Sourcemodule VoiceRecordingConfiguration = Awso_connect.Values.VoiceRecordingConfiguration

Contains information about the recording configuration settings.

Sourcemodule StartContactRecordingRequest = Awso_connect.Values.StartContactRecordingRequest

Starts recording the contact: If the API is called before the agent joins the call, recording starts when the agent joins the call. If the API is called after the agent joins the call, recording starts at the time of the API call. StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording. You can use this API to override the recording behavior configured in the Set recording behavior block. Only voice recordings are supported at this time.

Sourcemodule StartContactRecordingResponse = Awso_connect.Values.StartContactRecordingResponse

Starts recording the contact: If the API is called before the agent joins the call, recording starts when the agent joins the call. If the API is called after the agent joins the call, recording starts at the time of the API call. StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording. You can use this API to override the recording behavior configured in the Set recording behavior block. Only voice recordings are supported at this time.

Sourcemodule StartContactStreamingRequest = Awso_connect.Values.StartContactStreamingRequest

Initiates real-time message streaming for a new chat contact. For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide. For more information about chat, see the following topics in the Amazon Connect Administrator Guide: Concepts: Web and mobile messaging capabilities in Amazon Connect Amazon Connect Chat security best practices

Sourcemodule StartContactStreamingResponse = Awso_connect.Values.StartContactStreamingResponse

Initiates real-time message streaming for a new chat contact. For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide. For more information about chat, see the following topics in the Amazon Connect Administrator Guide: Concepts: Web and mobile messaging capabilities in Amazon Connect Amazon Connect Chat security best practices

Sourcemodule StartEmailContactRequest = Awso_connect.Values.StartEmailContactRequest

Creates an inbound email contact and initiates a flow to start the email contact for the customer. Response of this API provides the ContactId of the email contact created.

Sourcemodule StartEmailContactResponse = Awso_connect.Values.StartEmailContactResponse

Creates an inbound email contact and initiates a flow to start the email contact for the customer. Response of this API provides the ContactId of the email contact created.

Sourcemodule StartOutboundChatContactRequest = Awso_connect.Values.StartOutboundChatContactRequest

Initiates a new outbound SMS or WhatsApp contact to a customer. Response of this API provides the ContactId of the outbound SMS or WhatsApp contact created. SourceEndpoint only supports Endpoints with CONNECT_PHONENUMBER_ARN as Type and DestinationEndpoint only supports Endpoints with TELEPHONE_NUMBER as Type. ContactFlowId initiates the flow to manage the new contact created. This API can be used to initiate outbound SMS or WhatsApp contacts for an agent, or it can also deflect an ongoing contact to an outbound SMS or WhatsApp contact by using the StartOutboundChatContact Flow Action. For more information about using SMS or WhatsApp in Amazon Connect, see the following topics in the Amazon Connect Administrator Guide: Set up SMS messaging Request an SMS-enabled phone number through Amazon Web Services End User Messaging SMS Set up WhatsApp Business messaging

Sourcemodule StartOutboundChatContactResponse = Awso_connect.Values.StartOutboundChatContactResponse

Initiates a new outbound SMS or WhatsApp contact to a customer. Response of this API provides the ContactId of the outbound SMS or WhatsApp contact created. SourceEndpoint only supports Endpoints with CONNECT_PHONENUMBER_ARN as Type and DestinationEndpoint only supports Endpoints with TELEPHONE_NUMBER as Type. ContactFlowId initiates the flow to manage the new contact created. This API can be used to initiate outbound SMS or WhatsApp contacts for an agent, or it can also deflect an ongoing contact to an outbound SMS or WhatsApp contact by using the StartOutboundChatContact Flow Action. For more information about using SMS or WhatsApp in Amazon Connect, see the following topics in the Amazon Connect Administrator Guide: Set up SMS messaging Request an SMS-enabled phone number through Amazon Web Services End User Messaging SMS Set up WhatsApp Business messaging

Sourcemodule StartOutboundEmailContactRequest = Awso_connect.Values.StartOutboundEmailContactRequest

Initiates a flow to send an agent reply or outbound email contact (created from the CreateContact API) to a customer.

Sourcemodule StartOutboundEmailContactResponse = Awso_connect.Values.StartOutboundEmailContactResponse

Initiates a flow to send an agent reply or outbound email contact (created from the CreateContact API) to a customer.

Sourcemodule StartOutboundVoiceContactRequest = Awso_connect.Values.StartOutboundVoiceContactRequest

Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in ContactFlowId). Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case. Dialing timeout for this operation can be configured with the “RingTimeoutInSeconds” parameter. If not specified, the default dialing timeout will be 60 seconds which means if the call is not connected within 60 seconds, it fails. UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide. Campaign calls are not allowed by default. Before you can make a call with TrafficType = CAMPAIGN, you must submit a service quota increase request to the quota Amazon Connect campaigns. For Preview dialing mode, only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API with OutboundStrategy.

Sourcemodule StartOutboundVoiceContactResponse = Awso_connect.Values.StartOutboundVoiceContactResponse

Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in ContactFlowId). Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case. Dialing timeout for this operation can be configured with the “RingTimeoutInSeconds” parameter. If not specified, the default dialing timeout will be 60 seconds which means if the call is not connected within 60 seconds, it fails. UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide. Campaign calls are not allowed by default. Before you can make a call with TrafficType = CAMPAIGN, you must submit a service quota increase request to the quota Amazon Connect campaigns. For Preview dialing mode, only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API with OutboundStrategy.

Sourcemodule StartScreenSharingRequest = Awso_connect.Values.StartScreenSharingRequest

Starts screen sharing for a contact. For more information about screen sharing, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

Sourcemodule StartScreenSharingResponse = Awso_connect.Values.StartScreenSharingResponse

Starts screen sharing for a contact. For more information about screen sharing, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

Information about the task attachment files.

Sourcemodule StartTaskContactRequest = Awso_connect.Values.StartTaskContactRequest

Initiates a flow to start a new task contact. For more information about task contacts, see Concepts: Tasks in Amazon Connect in the Amazon Connect Administrator Guide. When using PreviousContactId and RelatedContactId input parameters, note the following: PreviousContactId Any updates to user-defined task contact attributes on any contact linked through the same PreviousContactId will affect every contact in the chain. There can be a maximum of 12 linked task contacts in a chain. That is, 12 task contacts can be created that share the same PreviousContactId. RelatedContactId Copies contact attributes from the related task contact to the new contact. Any update on attributes in a new task contact does not update attributes on previous contact. There’s no limit on the number of task contacts that can be created that use the same RelatedContactId. In addition, when calling StartTaskContact include only one of these parameters: ContactFlowID, QuickConnectID, or TaskTemplateID. Only one parameter is required as long as the task template has a flow configured to run it. If more than one parameter is specified, or only the TaskTemplateID is specified but it does not have a flow configured, the request returns an error because Amazon Connect cannot identify the unique flow to run when the task is created. A ServiceQuotaExceededException occurs when the number of open tasks exceeds the active tasks quota or there are already 12 tasks referencing the same PreviousContactId. For more information about service quotas for task contacts, see Amazon Connect service quotas in the Amazon Connect Administrator Guide.

Sourcemodule StartTaskContactResponse = Awso_connect.Values.StartTaskContactResponse

Initiates a flow to start a new task contact. For more information about task contacts, see Concepts: Tasks in Amazon Connect in the Amazon Connect Administrator Guide. When using PreviousContactId and RelatedContactId input parameters, note the following: PreviousContactId Any updates to user-defined task contact attributes on any contact linked through the same PreviousContactId will affect every contact in the chain. There can be a maximum of 12 linked task contacts in a chain. That is, 12 task contacts can be created that share the same PreviousContactId. RelatedContactId Copies contact attributes from the related task contact to the new contact. Any update on attributes in a new task contact does not update attributes on previous contact. There’s no limit on the number of task contacts that can be created that use the same RelatedContactId. In addition, when calling StartTaskContact include only one of these parameters: ContactFlowID, QuickConnectID, or TaskTemplateID. Only one parameter is required as long as the task template has a flow configured to run it. If more than one parameter is specified, or only the TaskTemplateID is specified but it does not have a flow configured, the request returns an error because Amazon Connect cannot identify the unique flow to run when the task is created. A ServiceQuotaExceededException occurs when the number of open tasks exceeds the active tasks quota or there are already 12 tasks referencing the same PreviousContactId. For more information about service quotas for task contacts, see Amazon Connect service quotas in the Amazon Connect Administrator Guide.

Sourcemodule StartTestCaseExecutionRequest = Awso_connect.Values.StartTestCaseExecutionRequest

Starts executing a published test case.

Sourcemodule StartTestCaseExecutionResponse = Awso_connect.Values.StartTestCaseExecutionResponse

Starts executing a published test case.

Sourcemodule StartWebRTCContactRequest = Awso_connect.Values.StartWebRTCContactRequest

Places an inbound in-app, web, or video call to a contact, and then initiates the flow. It performs the actions in the flow that are specified (in ContactFlowId) and present in the Amazon Connect instance (specified as InstanceId).

Sourcemodule StartWebRTCContactResponse = Awso_connect.Values.StartWebRTCContactResponse

Places an inbound in-app, web, or video call to a contact, and then initiates the flow. It performs the actions in the flow that are specified (in ContactFlowId) and present in the Amazon Connect instance (specified as InstanceId).

Sourcemodule StopContactMediaProcessingRequest = Awso_connect.Values.StopContactMediaProcessingRequest

Stops in-flight message processing for an ongoing chat session.

Sourcemodule StopContactMediaProcessingResponse = Awso_connect.Values.StopContactMediaProcessingResponse

Stops in-flight message processing for an ongoing chat session.

Sourcemodule StopContactRecordingRequest = Awso_connect.Values.StopContactRecordingRequest

Stops recording a call when a contact is being recorded. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording. Only voice recordings are supported at this time.

Sourcemodule StopContactRecordingResponse = Awso_connect.Values.StopContactRecordingResponse

Stops recording a call when a contact is being recorded. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording. Only voice recordings are supported at this time.

Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods: DISCONNECT TRANSFER QUEUE_TRANSFER EXTERNAL_OUTBOUND MONITOR Chat and task contacts can be terminated in any state, regardless of initiation method.

Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods: DISCONNECT TRANSFER QUEUE_TRANSFER EXTERNAL_OUTBOUND MONITOR Chat and task contacts can be terminated in any state, regardless of initiation method.

Sourcemodule StopContactStreamingRequest = Awso_connect.Values.StopContactStreamingRequest

Ends message streaming on a specified contact. To restart message streaming on that contact, call the StartContactStreaming API.

Sourcemodule StopContactStreamingResponse = Awso_connect.Values.StopContactStreamingResponse

Ends message streaming on a specified contact. To restart message streaming on that contact, call the StartContactStreaming API.

Sourcemodule StopTestCaseExecutionRequest = Awso_connect.Values.StopTestCaseExecutionRequest

Stops a running test execution.

Sourcemodule StopTestCaseExecutionResponse = Awso_connect.Values.StopTestCaseExecutionResponse

Stops a running test execution.

Sourcemodule SubmitContactEvaluationRequest = Awso_connect.Values.SubmitContactEvaluationRequest

Submits a contact evaluation in the specified Amazon Connect instance. Answers included in the request are merged with existing answers for the given evaluation. If no answers or notes are passed, the evaluation is submitted with the existing answers and notes. You can delete an answer or note by passing an empty object ({}) to the question identifier. If a contact evaluation is already in submitted state, this operation will trigger a resubmission.

Sourcemodule SubmitContactEvaluationResponse = Awso_connect.Values.SubmitContactEvaluationResponse

Submits a contact evaluation in the specified Amazon Connect instance. Answers included in the request are merged with existing answers for the given evaluation. If no answers or notes are passed, the evaluation is submitted with the existing answers and notes. You can delete an answer or note by passing an empty object ({}) to the question identifier. If a contact evaluation is already in submitted state, this operation will trigger a resubmission.

Sourcemodule SuspendContactRecordingRequest = Awso_connect.Values.SuspendContactRecordingRequest

When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call (IVR or agent), screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording the screen. The period of time that the recording is suspended is filled with silence in the final recording. Voice (IVR, agent) and screen recordings are supported.

Sourcemodule SuspendContactRecordingResponse = Awso_connect.Values.SuspendContactRecordingResponse

When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call (IVR or agent), screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording the screen. The period of time that the recording is suspended is filled with silence in the final recording. Voice (IVR, agent) and screen recordings are supported.

Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.

Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.

Adds the specified tags to the specified resource. Some of the supported resource types are agents, routing profiles, queues, quick connects, flows, agent statuses, hours of operation, phone numbers, security profiles, and task templates. For a complete list, see Tagging resources in Amazon Connect. For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.

Sourcemodule TransferContactRequest = Awso_connect.Values.TransferContactRequest

Transfers TASK or EMAIL contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers. Note the following requirements: Transfer is only supported for TASK and EMAIL contacts. Do not use both QueueId and UserId in the same call. The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow. The TransferContact API can be called only on active contacts. A contact cannot be transferred more than 11 times.

Sourcemodule TransferContactResponse = Awso_connect.Values.TransferContactResponse

Transfers TASK or EMAIL contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers. Note the following requirements: Transfer is only supported for TASK and EMAIL contacts. Do not use both QueueId and UserId in the same call. The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow. The TransferContact API can be called only on active contacts. A contact cannot be transferred more than 11 times.

Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.

Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.

Removes the specified tags from the specified resource.

Sourcemodule UpdateAgentStatusDescription = Awso_connect.Values.UpdateAgentStatusDescription
Sourcemodule UpdateAgentStatusRequest = Awso_connect.Values.UpdateAgentStatusRequest

Updates agent status.

Sourcemodule UpdateAttachedFilesConfigurationRequest = Awso_connect.Values.UpdateAttachedFilesConfigurationRequest

Updates the attached files configuration for the specified Amazon Connect instance and attachment scope. If no instance-specific configuration exists, this operation creates one. Partial updates are supported—only specified fields are updated, while unspecified fields retain their current values.

Sourcemodule UpdateAttachedFilesConfigurationResponse = Awso_connect.Values.UpdateAttachedFilesConfigurationResponse

Updates the attached files configuration for the specified Amazon Connect instance and attachment scope. If no instance-specific configuration exists, this operation creates one. Partial updates are supported—only specified fields are updated, while unspecified fields retain their current values.

Sourcemodule UpdateAuthenticationProfileRequest = Awso_connect.Values.UpdateAuthenticationProfileRequest

This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support. Updates the selected authentication profile.

Sourcemodule UpdateContactAttributesRequest = Awso_connect.Values.UpdateContactAttributesRequest

Creates or updates user-defined contact attributes associated with the specified contact. You can create or update user-defined attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers. Contact attributes are available in Amazon Connect for 24 months, and are then deleted. For information about contact record retention and the maximum size of the contact record attributes section, see Feature specifications in the Amazon Connect Administrator Guide.

Sourcemodule UpdateContactAttributesResponse = Awso_connect.Values.UpdateContactAttributesResponse

Creates or updates user-defined contact attributes associated with the specified contact. You can create or update user-defined attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers. Contact attributes are available in Amazon Connect for 24 months, and are then deleted. For information about contact record retention and the maximum size of the contact record attributes section, see Feature specifications in the Amazon Connect Administrator Guide.

Sourcemodule UpdateContactEvaluationRequest = Awso_connect.Values.UpdateContactEvaluationRequest

Updates details about a contact evaluation in the specified Amazon Connect instance. A contact evaluation must be in draft state. Answers included in the request are merged with existing answers for the given evaluation. An answer or note can be deleted by passing an empty object ({}) to the question identifier.

Sourcemodule UpdateContactEvaluationResponse = Awso_connect.Values.UpdateContactEvaluationResponse

Updates details about a contact evaluation in the specified Amazon Connect instance. A contact evaluation must be in draft state. Answers included in the request are merged with existing answers for the given evaluation. An answer or note can be deleted by passing an empty object ({}) to the question identifier.

Sourcemodule UpdateContactFlowContentRequest = Awso_connect.Values.UpdateContactFlowContentRequest

Updates the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

Sourcemodule UpdateContactFlowContentResponse = Awso_connect.Values.UpdateContactFlowContentResponse

Updates the specified flow. You can also create and update flows using the Amazon Connect Flow language. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

Sourcemodule UpdateContactFlowMetadataRequest = Awso_connect.Values.UpdateContactFlowMetadataRequest

Updates metadata about specified flow.

Sourcemodule UpdateContactFlowMetadataResponse = Awso_connect.Values.UpdateContactFlowMetadataResponse

Updates metadata about specified flow.

Sourcemodule UpdateContactFlowModuleAliasRequest = Awso_connect.Values.UpdateContactFlowModuleAliasRequest

Updates a specific Aliases metadata, including the version it’s tied to, it’s name, and description.

Sourcemodule UpdateContactFlowModuleAliasResponse = Awso_connect.Values.UpdateContactFlowModuleAliasResponse

Updates a specific Aliases metadata, including the version it’s tied to, it’s name, and description.

Sourcemodule UpdateContactFlowModuleContentRequest = Awso_connect.Values.UpdateContactFlowModuleContentRequest

Updates specified flow module for the specified Amazon Connect instance. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

Sourcemodule UpdateContactFlowModuleContentResponse = Awso_connect.Values.UpdateContactFlowModuleContentResponse

Updates specified flow module for the specified Amazon Connect instance. Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. After a flow is published, $SAVED needs to be supplied to view saved content that has not been published.

Sourcemodule UpdateContactFlowModuleMetadataRequest = Awso_connect.Values.UpdateContactFlowModuleMetadataRequest

Updates metadata about specified flow module.

Sourcemodule UpdateContactFlowModuleMetadataResponse = Awso_connect.Values.UpdateContactFlowModuleMetadataResponse

Updates metadata about specified flow module.

Sourcemodule UpdateContactFlowNameRequest = Awso_connect.Values.UpdateContactFlowNameRequest

The name of the flow. You can also create and update flows using the Amazon Connect Flow language.

Sourcemodule UpdateContactFlowNameResponse = Awso_connect.Values.UpdateContactFlowNameResponse

The name of the flow. You can also create and update flows using the Amazon Connect Flow language.

This API is in preview release for Amazon Connect and is subject to change. Adds or updates user-defined contact information associated with the specified contact. At least one field to be updated must be present in the request. You can add or update user-defined contact information for both ongoing and completed contacts.

This API is in preview release for Amazon Connect and is subject to change. Adds or updates user-defined contact information associated with the specified contact. At least one field to be updated must be present in the request. You can add or update user-defined contact information for both ongoing and completed contacts.

Sourcemodule UpdateContactRoutingDataRequest = Awso_connect.Values.UpdateContactRoutingDataRequest

Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block. Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided within the request body, but not both.

Sourcemodule UpdateContactRoutingDataResponse = Awso_connect.Values.UpdateContactRoutingDataResponse

Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block. Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided within the request body, but not both.

Sourcemodule UpdateContactScheduleRequest = Awso_connect.Values.UpdateContactScheduleRequest

Updates the scheduled time of a task contact that is already scheduled.

Sourcemodule UpdateContactScheduleResponse = Awso_connect.Values.UpdateContactScheduleResponse

Updates the scheduled time of a task contact that is already scheduled.

Sourcemodule UpdateDataTableAttributeRequest = Awso_connect.Values.UpdateDataTableAttributeRequest

Updates all properties for an attribute using all properties from CreateDataTableAttribute. There are no other granular update endpoints. It does not act as a patch operation - all properties must be provided. System managed attributes are not mutable by customers. Changing an attribute's validation does not invalidate existing values since validation only runs when values are created or updated.

Sourcemodule UpdateDataTableAttributeResponse = Awso_connect.Values.UpdateDataTableAttributeResponse

Updates all properties for an attribute using all properties from CreateDataTableAttribute. There are no other granular update endpoints. It does not act as a patch operation - all properties must be provided. System managed attributes are not mutable by customers. Changing an attribute's validation does not invalidate existing values since validation only runs when values are created or updated.

Sourcemodule UpdateDataTableMetadataRequest = Awso_connect.Values.UpdateDataTableMetadataRequest

Updates the metadata properties of a data table. Accepts all fields similar to CreateDataTable, except for fields and tags. There are no other granular update endpoints. It does not act as a patch operation - all properties must be provided or defaults will be used. Fields follow the same requirements as CreateDataTable.

Sourcemodule UpdateDataTableMetadataResponse = Awso_connect.Values.UpdateDataTableMetadataResponse

Updates the metadata properties of a data table. Accepts all fields similar to CreateDataTable, except for fields and tags. There are no other granular update endpoints. It does not act as a patch operation - all properties must be provided or defaults will be used. Fields follow the same requirements as CreateDataTable.

Sourcemodule UpdateDataTablePrimaryValuesRequest = Awso_connect.Values.UpdateDataTablePrimaryValuesRequest

Updates the primary values for a record. This operation affects all existing values that are currently associated to the record and its primary values. Users that have restrictions on attributes and/or primary values are not authorized to use this endpoint. The combination of new primary values must be unique within the table.

Sourcemodule UpdateDataTablePrimaryValuesResponse = Awso_connect.Values.UpdateDataTablePrimaryValuesResponse

Updates the primary values for a record. This operation affects all existing values that are currently associated to the record and its primary values. Users that have restrictions on attributes and/or primary values are not authorized to use this endpoint. The combination of new primary values must be unique within the table.

Sourcemodule UpdateEmailAddressMetadataRequest = Awso_connect.Values.UpdateEmailAddressMetadataRequest

Updates an email address metadata. For more information about email addresses, see Create email addresses in the Amazon Connect Administrator Guide.

Sourcemodule UpdateEmailAddressMetadataResponse = Awso_connect.Values.UpdateEmailAddressMetadataResponse

Updates an email address metadata. For more information about email addresses, see Create email addresses in the Amazon Connect Administrator Guide.

Sourcemodule UpdateEvaluationFormRequest = Awso_connect.Values.UpdateEvaluationFormRequest

Updates details about a specific evaluation form version in the specified Amazon Connect instance. Question and section identifiers cannot be duplicated within the same evaluation form. This operation does not support partial updates. Instead it does a full update of evaluation form content.

Sourcemodule UpdateEvaluationFormResponse = Awso_connect.Values.UpdateEvaluationFormResponse

Updates details about a specific evaluation form version in the specified Amazon Connect instance. Question and section identifiers cannot be duplicated within the same evaluation form. This operation does not support partial updates. Instead it does a full update of evaluation form content.

Sourcemodule UpdateHoursOfOperationDescription = Awso_connect.Values.UpdateHoursOfOperationDescription
Sourcemodule UpdateHoursOfOperationOverrideRequest = Awso_connect.Values.UpdateHoursOfOperationOverrideRequest

Update the hours of operation override.

Sourcemodule UpdateHoursOfOperationRequest = Awso_connect.Values.UpdateHoursOfOperationRequest

Updates the hours of operation.

Sourcemodule UpdateInstanceAttributeRequest = Awso_connect.Values.UpdateInstanceAttributeRequest

This API is in preview release for Amazon Connect and is subject to change. Updates the value for the specified attribute type.

Sourcemodule UpdateInstanceStorageConfigRequest = Awso_connect.Values.UpdateInstanceStorageConfigRequest

This API is in preview release for Amazon Connect and is subject to change. Updates an existing configuration for a resource type. This API is idempotent.

Sourcemodule UpdateNotificationContentRequest = Awso_connect.Values.UpdateNotificationContentRequest

Updates the localized content of an existing notification. This operation applies to all users for whom the notification was sent.

Sourcemodule UpdateNotificationContentResponse = Awso_connect.Values.UpdateNotificationContentResponse

The response from updating notification content.

Sourcemodule UpdateParticipantAuthenticationRequest = Awso_connect.Values.UpdateParticipantAuthenticationRequest

Instructs Amazon Connect to resume the authentication process. The subsequent actions depend on the request body contents: If a code is provided: Connect retrieves the identity information from Amazon Cognito and imports it into Connect Customer Profiles. If an error is provided: The error branch of the Authenticate Customer block is executed. The API returns a success response to acknowledge the request. However, the interaction and exchange of identity information occur asynchronously after the response is returned.

Sourcemodule UpdateParticipantAuthenticationResponse = Awso_connect.Values.UpdateParticipantAuthenticationResponse

Instructs Amazon Connect to resume the authentication process. The subsequent actions depend on the request body contents: If a code is provided: Connect retrieves the identity information from Amazon Cognito and imports it into Connect Customer Profiles. If an error is provided: The error branch of the Authenticate Customer block is executed. The API returns a success response to acknowledge the request. However, the interaction and exchange of identity information occur asynchronously after the response is returned.

Sourcemodule UpdateParticipantRoleConfigChannelInfo = Awso_connect.Values.UpdateParticipantRoleConfigChannelInfo

Configuration information for the chat participant role.

Sourcemodule UpdateParticipantRoleConfigRequest = Awso_connect.Values.UpdateParticipantRoleConfigRequest

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers: Customer idle timeout Customer auto-disconnect timeout Agent idle timeout Agent auto-disconnect timeout For more information about how chat timeouts work, see Set up chat timeouts for human participants.

Sourcemodule UpdateParticipantRoleConfigResponse = Awso_connect.Values.UpdateParticipantRoleConfigResponse

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers: Customer idle timeout Customer auto-disconnect timeout Agent idle timeout Agent auto-disconnect timeout For more information about how chat timeouts work, see Set up chat timeouts for human participants.

Sourcemodule UpdatePhoneNumberMetadataRequest = Awso_connect.Values.UpdatePhoneNumberMetadataRequest

Updates a phone number’s metadata. To verify the status of a previous UpdatePhoneNumberMetadata operation, call the DescribePhoneNumber API.

Sourcemodule UpdatePhoneNumberRequest = Awso_connect.Values.UpdatePhoneNumberRequest

Updates your claimed phone number from its current Amazon Connect instance or traffic distribution group to another Amazon Connect instance or traffic distribution group in the same Amazon Web Services Region. After using this API, you must verify that the phone number is attached to the correct flow in the target instance or traffic distribution group. You need to do this because the API switches only the phone number to a new instance or traffic distribution group. It doesn't migrate the flow configuration of the phone number, too. You can call DescribePhoneNumber API to verify the status of a previous UpdatePhoneNumber operation.

Sourcemodule UpdatePhoneNumberResponse = Awso_connect.Values.UpdatePhoneNumberResponse

Updates your claimed phone number from its current Amazon Connect instance or traffic distribution group to another Amazon Connect instance or traffic distribution group in the same Amazon Web Services Region. After using this API, you must verify that the phone number is attached to the correct flow in the target instance or traffic distribution group. You need to do this because the API switches only the phone number to a new instance or traffic distribution group. It doesn't migrate the flow configuration of the phone number, too. You can call DescribePhoneNumber API to verify the status of a previous UpdatePhoneNumber operation.

Sourcemodule UpdatePredefinedAttributeRequest = Awso_connect.Values.UpdatePredefinedAttributeRequest

Updates a predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. For the predefined attributes per instance quota, see Amazon Connect quotas. Use cases Following are common uses cases for this API: Update routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents. Update an attribute for business unit name that has a list of predefined business unit names used in your organization. This is a use case where information for a contact varies between transfers or conferences. For more information, see Use contact segment attributes. Endpoints: See Amazon Connect endpoints and quotas.

Updates a prompt.

Updates a prompt.

Sourcemodule UpdateQueueHoursOfOperationRequest = Awso_connect.Values.UpdateQueueHoursOfOperationRequest

Updates the hours of operation for the specified queue.

Sourcemodule UpdateQueueMaxContactsRequest = Awso_connect.Values.UpdateQueueMaxContactsRequest

Updates the maximum number of contacts allowed in a queue before it is considered full.

Sourcemodule UpdateQueueNameRequest = Awso_connect.Values.UpdateQueueNameRequest

Updates the name and description of a queue. At least Name or Description must be provided.

Sourcemodule UpdateQueueOutboundCallerConfigRequest = Awso_connect.Values.UpdateQueueOutboundCallerConfigRequest

Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue. If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException. Only use the phone number ARN format that doesn't contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API. If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.

Sourcemodule UpdateQueueOutboundEmailConfigRequest = Awso_connect.Values.UpdateQueueOutboundEmailConfigRequest

Updates the outbound email address Id for a specified queue.

Sourcemodule UpdateQueueStatusRequest = Awso_connect.Values.UpdateQueueStatusRequest

Updates the status of the queue.

Sourcemodule UpdateQuickConnectConfigRequest = Awso_connect.Values.UpdateQuickConnectConfigRequest

Updates the configuration settings for the specified quick connect.

Sourcemodule UpdateQuickConnectDescription = Awso_connect.Values.UpdateQuickConnectDescription
Sourcemodule UpdateQuickConnectNameRequest = Awso_connect.Values.UpdateQuickConnectNameRequest

Updates the name and description of a quick connect. The request accepts the following data in JSON format. At least Name or Description must be provided.

Sourcemodule UpdateRoutingProfileAgentAvailabilityTimerRequest = Awso_connect.Values.UpdateRoutingProfileAgentAvailabilityTimerRequest

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Sourcemodule UpdateRoutingProfileConcurrencyRequest = Awso_connect.Values.UpdateRoutingProfileConcurrencyRequest

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

Sourcemodule UpdateRoutingProfileDefaultOutboundQueueRequest = Awso_connect.Values.UpdateRoutingProfileDefaultOutboundQueueRequest

Updates the default outbound queue of a routing profile.

Sourcemodule UpdateRoutingProfileNameRequest = Awso_connect.Values.UpdateRoutingProfileNameRequest

Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least Name or Description must be provided.

Sourcemodule UpdateRoutingProfileQueuesRequest = Awso_connect.Values.UpdateRoutingProfileQueuesRequest

Updates the properties associated with a set of queues for a routing profile.

Updates a rule for the specified Amazon Connect instance. Use the Rules Function language to code conditions for the rule.

Sourcemodule UpdateSecurityProfileRequest = Awso_connect.Values.UpdateSecurityProfileRequest

Updates a security profile. For information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide. For a mapping of the API name and user interface name of the security profile permissions, see List of security profile permissions.

Sourcemodule UpdateTaskTemplateRequest = Awso_connect.Values.UpdateTaskTemplateRequest

Updates details about a specific task template in the specified Amazon Connect instance. This operation does not support partial updates. Instead it does a full update of template content.

Sourcemodule UpdateTaskTemplateResponse = Awso_connect.Values.UpdateTaskTemplateResponse

Updates details about a specific task template in the specified Amazon Connect instance. This operation does not support partial updates. Instead it does a full update of template content.

Updates any of the metadata for a test case, such as the name, description, and status or content of an existing test case. This API doesn't allow customers to update the tags of the test case resource for the specified Amazon Connect instance.

Sourcemodule UpdateTestCaseResponse = Awso_connect.Values.UpdateTestCaseResponse

Updates any of the metadata for a test case, such as the name, description, and status or content of an existing test case. This API doesn't allow customers to update the tags of the test case resource for the specified Amazon Connect instance.

Sourcemodule UpdateTrafficDistributionRequest = Awso_connect.Values.UpdateTrafficDistributionRequest

Updates the traffic distribution for a given traffic distribution group. When you shift telephony traffic, also shift agents and/or agent sign-ins to ensure they can handle the calls in the other Region. If you don't shift the agents, voice calls will go to the shifted Region but there won't be any agents available to receive the calls. The SignInConfig distribution is available only on a default TrafficDistributionGroup (see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified SignInConfig and a non-default TrafficDistributionGroup, an InvalidRequestException is returned. For more information about updating a traffic distribution group, see Update telephony traffic distribution across Amazon Web Services Regions in the Amazon Connect Administrator Guide. Important things to know Invoke the UpdateTrafficDistribution API in the region that should handle traffic.

Sourcemodule UpdateTrafficDistributionResponse = Awso_connect.Values.UpdateTrafficDistributionResponse

Updates the traffic distribution for a given traffic distribution group. When you shift telephony traffic, also shift agents and/or agent sign-ins to ensure they can handle the calls in the other Region. If you don't shift the agents, voice calls will go to the shifted Region but there won't be any agents available to receive the calls. The SignInConfig distribution is available only on a default TrafficDistributionGroup (see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified SignInConfig and a non-default TrafficDistributionGroup, an InvalidRequestException is returned. For more information about updating a traffic distribution group, see Update telephony traffic distribution across Amazon Web Services Regions in the Amazon Connect Administrator Guide. Important things to know Invoke the UpdateTrafficDistribution API in the region that should handle traffic.

Sourcemodule UpdateUserConfigRequest = Awso_connect.Values.UpdateUserConfigRequest

Updates the configuration settings for the specified user, including per-channel auto-accept and after contact work (ACW) timeout settings. This operation replaces the UpdateUserPhoneConfig API. While UpdateUserPhoneConfig applies the same ACW timeout to all channels, UpdateUserConfig allows you to set different auto-accept and ACW timeout values for each channel type.

Sourcemodule UpdateUserHierarchyGroupNameRequest = Awso_connect.Values.UpdateUserHierarchyGroupNameRequest

Updates the name of the user hierarchy group.

Sourcemodule UpdateUserHierarchyRequest = Awso_connect.Values.UpdateUserHierarchyRequest

Assigns the specified hierarchy group to the specified user.

Sourcemodule UpdateUserHierarchyStructureRequest = Awso_connect.Values.UpdateUserHierarchyStructureRequest

Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.

Sourcemodule UpdateUserIdentityInfoRequest = Awso_connect.Values.UpdateUserIdentityInfoRequest

Updates the identity information for the specified user. We strongly recommend limiting who has the ability to invoke UpdateUserIdentityInfo. Someone with that ability can change the login credentials of other users by changing their email address. This poses a security risk to your organization. They can change the email address of a user to the attacker's email address, and then reset the password through email. For more information, see Best Practices for Security Profiles in the Amazon Connect Administrator Guide.

Sourcemodule UpdateUserNotificationStatusRequest = Awso_connect.Values.UpdateUserNotificationStatusRequest

Updates the status of a notification for a specific user, such as marking it as read or hidden. Users can only update notification status for notifications that have been sent to them. READ status deprioritizes the notification and greys it out, while HIDDEN status removes it from the notification widget.

Sourcemodule UpdateUserNotificationStatusResponse = Awso_connect.Values.UpdateUserNotificationStatusResponse

The response from updating a user's notification status.

Sourcemodule UpdateUserPhoneConfigRequest = Awso_connect.Values.UpdateUserPhoneConfigRequest

Updates the phone configuration settings for the specified user. We recommend using the UpdateUserConfig API, which supports additional functionality that is not available in the UpdateUserPhoneConfig API, such as voice enhancement settings and per-channel configuration for auto-accept and After Contact Work (ACW) timeouts. In comparison, the UpdateUserPhoneConfig API will always set the same ACW timeouts to all channels the user handles.

Sourcemodule UpdateUserProficienciesRequest = Awso_connect.Values.UpdateUserProficienciesRequest

Updates the properties associated with the proficiencies of a user.

Sourcemodule UpdateUserRoutingProfileRequest = Awso_connect.Values.UpdateUserRoutingProfileRequest

Assigns the specified routing profile to the specified user.

Sourcemodule UpdateUserSecurityProfilesRequest = Awso_connect.Values.UpdateUserSecurityProfilesRequest

Assigns the specified security profiles to the specified user.

Sourcemodule UpdateViewContentRequest = Awso_connect.Values.UpdateViewContentRequest

Updates the view content of the given view identifier in the specified Amazon Connect instance. It performs content validation if Status is set to SAVED and performs full content validation if Status is PUBLISHED. Note that the $SAVED alias' content will always be updated, but the $LATEST alias' content will only be updated if Status is PUBLISHED.

Sourcemodule UpdateViewContentResponse = Awso_connect.Values.UpdateViewContentResponse

Updates the view content of the given view identifier in the specified Amazon Connect instance. It performs content validation if Status is set to SAVED and performs full content validation if Status is PUBLISHED. Note that the $SAVED alias' content will always be updated, but the $LATEST alias' content will only be updated if Status is PUBLISHED.

Sourcemodule UpdateViewMetadataRequest = Awso_connect.Values.UpdateViewMetadataRequest

Updates the view metadata. Note that either Name or Description must be provided.

Sourcemodule UpdateViewMetadataResponse = Awso_connect.Values.UpdateViewMetadataResponse

Updates the view metadata. Note that either Name or Description must be provided.

Sourcemodule UpdateWorkspaceMetadataRequest = Awso_connect.Values.UpdateWorkspaceMetadataRequest

Updates the metadata of a workspace, such as its name and description.

Sourcemodule UpdateWorkspaceMetadataResponse = Awso_connect.Values.UpdateWorkspaceMetadataResponse

Updates the metadata of a workspace, such as its name and description.

Sourcemodule UpdateWorkspacePageRequest = Awso_connect.Values.UpdateWorkspacePageRequest

Updates the configuration of a page in a workspace, including the associated view and input data.

Sourcemodule UpdateWorkspacePageResponse = Awso_connect.Values.UpdateWorkspacePageResponse

Updates the configuration of a page in a workspace, including the associated view and input data.

Sourcemodule UpdateWorkspaceThemeRequest = Awso_connect.Values.UpdateWorkspaceThemeRequest

Updates the theme configuration for a workspace, including colors and styling.

Sourcemodule UpdateWorkspaceThemeResponse = Awso_connect.Values.UpdateWorkspaceThemeResponse

Updates the theme configuration for a workspace, including colors and styling.

Sourcemodule UpdateWorkspaceVisibilityRequest = Awso_connect.Values.UpdateWorkspaceVisibilityRequest

Updates the visibility setting of a workspace, controlling whether it is available to all users, assigned users only, or none.

Sourcemodule UpdateWorkspaceVisibilityResponse = Awso_connect.Values.UpdateWorkspaceVisibilityResponse

Updates the visibility setting of a workspace, controlling whether it is available to all users, assigned users only, or none.