Values_2.UpdateContactRoutingDataRequestSourceUpdates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block. Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided within the request body, but not both.
type nonrec t = {instanceId : Values_0.InstanceId.t;The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
*)contactId : Values_0.ContactId.t;The identifier of the contact in this instance of Amazon Connect.
*)queueTimeAdjustmentSeconds : Values_0.QueueTimeAdjustmentSeconds.t option;The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.
*)queuePriority : Values_0.QueuePriority.t option;Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.
*)routingCriteria : RoutingCriteriaInput.t option;Updates the routing criteria on the contact. These properties can be used to change how a contact is routed within the queue.
*)}val make :
?queueTimeAdjustmentSeconds:??? ->
?queuePriority:??? ->
?routingCriteria:??? ->
instanceId:Values_0.InstanceId.t ->
contactId:Values_0.ContactId.t ->
unit ->
tval to_value :
t ->
[> `Structure of
(string
* [> `Integer of Values_0.QueueTimeAdjustmentSeconds.t
| `Long of Values_0.QueuePriority.t
| `String of Values_0.InstanceId.t
| `Structure of
(string
* [> `List of
[> `Structure of (string * Awso.Botodata.value) list ] list ])
list ])
list ]